EasyBiz Q & A
EasyBiz General Q & A
Are there set-up costs, or usage fees to use EasyBiz? No, there are no costs to your company for the set-up or usage of EasyBiz.
Our company employees travel a lot on Alaska Airlines and Horizon Air. Can the company receive an additional discount on airfares when using EasyBiz? EasyBiz creates cost savings for your company by:
- Eliminating third party booking fees.
- Giving access to Alaska Airlines' and Horizon Air's best fares.
- Allowing your company to earn Mileage Plan miles toward free tickets.
Our company has offices and employees in other cities. Will EasyBiz work for us? Yes, EasyBiz is a good solution for your company. Your company controls which employees have access to your EasyBiz site, including booking features. Through EasyBiz travel management reports, companies can track who, what, when, and why for all their company EasyBiz purchases.
What online functions are available through EasyBiz? Through the EasyBiz website, you can assign seats, check your company's mileage balance, request special services such as wheelchair requests, and sign-up for travel advisories sent to your phone or PDA. Most EasyBiz itineraries can be changed online, including refund applications if the ticket is refundable. MVP Gold members can upgrade online at EasyBiz, after purchasing their coach ticket.
What if there are questions, or problems with the site? If you need to make a change to your reservation that is not available online, please call our Reservations Desk at 1-800-ALASKAAIR (1-800-252-7522).
If you encounter problems with the website or your EasyBiz account, please email our Customer Care team. For urgent needs or to have your password reset, you can call Customer Care at
The EasyBiz Administrator for my company is leaving or has left my company. How does my company assign a new EasyBiz Administrator? To have a new Administrator assigned for your EasyBiz account, simply email a request to easybiz@alaskaair.com, including the name and email address of the previous Administrator, as well as the name and email address of the new Administrator and a brief description of the reason you are requesting the change.
What if a user forgets to sign in to EasyBiz and makes a purchase for company travel at the public alaskaair.com or horizonair.com site? Ticket purchases that occur outside of your EasyBiz site are not recorded on the ticket report or in the company Mileage Plan account. The ticket usage cannot be tracked, and the company Mileage Plan does not earn miles for the purchase.
EasyBiz Mileage Plan Q & A
If a company earns Alaska Airlines Mileage Plan miles for EasyBiz purchases, do the company's travelers still accrue flight mileage? Yes, the travelers continue to receive all Alaska Airlines Mileage Plan benefits with their own individual accounts. Additionally, the EasyBiz company earns two miles for every dollar spent on the base fare of tickets purchased through EasyBiz. The company's Mileage Plan account is not connected in any way to the travelers' accounts.
When users are making a reservation, are they supposed to enter the traveler's Mileage Plan number, or the one assigned to the company for EasyBiz? When making a reservation the user should enter the traveler's information when asked for the Mileage Program/Number next to the traveler's name. This ensures that the traveler will earn miles in their own individual frequent flyer plan.
How does the mileage credit for EasyBiz purchases get credited to the company Mileage Plan if the Users don't have to enter the number anywhere? We post the mileage activity for the EasyBiz purchases automatically as long as the Users are signed in to EasyBiz and making the purchase from within the EasyBiz site. Purchases made while Users are signed in to EasyBiz are recorded to the Ticket Report and in the company Mileage Plan.
How will we know when we have enough miles in the company Mileage Plan to redeem for free travel? The Administrator and the Alternate Administrator have access to the Company Mileage Plan section of the EasyBiz site. They may use the Check the Account feature and view the account balance.
EasyBiz Administrative Q & A
When EasyBiz Users view a Ticket Report do they see a record of all the purchases made through the site? No. When an EasyBiz User accesses a Ticket Report they can only view purchases they have made through EasyBiz. However, an EasyBiz User can view purchases other than their own if they are given permission by an Administrator or Alternate Administrator. Without special permission, only the Administrator and the Alternate Administrator are able to access a report that contains information on all purchases that occur at the EasyBiz site.
Sometimes I don't need to work with all the information in the Ticket Report, how can I best manage this information? Select the option to download the report as an Excel report instead of viewing it online. It is much easier to sort and manipulate the information that you do need.
What is the difference between an Administrator, Alternate and EasyBiz User?
| Administrator | Alternate | EasyBiz User | |
|---|---|---|---|
| Invite an Alternate Administrator |  | ||
| Access Ticket Report information | For All Users | For All Users | Permission Required for All Users |
| Customize site features | | | |
| Access Company Mileage Plan | | | |
| Invite or Delete Users | | | |
| Arrange travel for themselves or others | | | |
| Assign Credit Cards to EasyBiz Users | | |
How do I add additional users to the EasyBiz site? This is part of EasyBiz Administration. Use the Manage Users feature. An email invitation will be sent to the new user inviting them to create a MyAccount. Once they have done so, you will be notified via email that their access to EasyBiz needs to be approved.
I have invited new users. Some show as Invited, some as Pending, and some as Active. What is the difference? Invited Users were sent an email invitation but have not yet acted on their invitation. Pending Users in the Users to be Approved section are users that acted on their invitation by creating their MyAccount. Their access to EasyBiz needs to be approved by the Administrator or the Alternate Administrator. Once their access to EasyBiz is approved, their status becomes Active.
Our company has multiple credit cards used for airline purchases. How can I manage multiple cards for multiple EasyBiz Users? The Manage Users section of EasyBiz allows the Administrator and Alternate Administrator to assign each of their active EasyBiz Users access to specific credit cards. You may also set card access at the time that you approve a new EasyBiz User.
This means that during the purchase process only the card(s) assigned to that EasyBiz User are offered as a payment option, regardless of how many credit cards the Administrators have stored in EasyBiz for their companies ticket purchases.
I have deleted a user, but I still see that person's credit card information in the Credit Card & Billing Address section. Why is that? In EasyBiz the credit card information is not part of the User's profile, but is stored separately as part of the company's site information. You may delete a stored card by using the delete feature in the Credit Card & Billing Address section located under EasyBiz Management.
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