Alaska Airlines Credit Card Q & A
Get answers to our most commonly asked questions regarding the Alaska Airlines Bank of America cards. For complete details regarding Bank of America® Credit Card offerings please refer to the frequently asked questions section on their web site.
When will my credit card enrollment bonus miles post to my Mileage Plan account?
Bonus miles for the Alaska Airlines Credit Card enrollment will post to the primary cardholder's Mileage Plan account within 1-2 weeks after approval.Why didn't I receive the amount of bonus miles I was told I would, when signing up for my credit card?
Bank of America offers different enrollment promotions for the various Alaska Airlines Credit Card products they offer. It is important that you read the details of the promotion you are applying for, and enroll for the specific credit card the promotion advertises. If you apply for, but are not approved for, a specific card product then Bank of America may consider you for a different credit card which my offer a lower amount of bonus miles than the credit card you originally applied for.I upgraded my Alaska Airlines Credit Card, but didn't get as many bonus miles as my friend who opened a new account.
The amount of bonus miles issued for new credit card accounts differs from the amount issued for upgrading your current Alaska Airlines Credit Card. Different enrollment promotions are offered from time to time.When can I expect my Alaska Airlines Credit Card miles to appear on my account?
Alaska Airlines Credit Card miles post to your Mileage Plan account 7-10 days after the billing cycle for your bank statement. The mileage credit given is dependent on how many "purchases" you've made during that particular billing cycle, not according to the payment amount made towards your bill. To view your mileage accrual, please sign into your My Account.My spouse and I share the Alaska Airlines Credit Card, but only one of us is receiving miles into our Mileage Plan account for it.
If you have a joint Alaska Airlines credit card account, miles for all purchases made are deposited into the primary cardholder's Mileage Plan account. The miles in your Mileage Plan account can be redeemed for tickets for anyone you want.If I do a balance transfer to my Alaska Airlines Credit Card, will I receive miles for it?
You will not receive mileage credit for any balance transfers to your Alaska Airlines Credit Card, or for using convenience checks issued by Bank of America.Ever since I got married, my Bank of America Credit Card miles haven't been posting to my Mileage Plan account.
In order for your credit card purchases to post correctly to your Mileage Plan account, the name on your credit card must match the name listed in your Mileage Plan account. If you've updated or changed your name with Bank of America, please contact Customer Care at 1-800-654-5669 to have it updated on your Mileage Plan. It is important to use your legal first and last name because your Alaska Airlines Mileage Plan account is linked to your legal forms of identification required for travel.My miles were posting monthly to my Mileage Plan account, but have suddenly stopped.
Some of our credit cards offered by Bank of America have an annual cap on the amount of miles you can earn. If you hold one of these credit cards and have reached your mileage cap for the year, please contact Bank of America at 1-800-552-7302 (for existing cardholders) to request an upgrade to a higher level Alaska Airlines Credit Card. Our Visa Signature® and Platinum Plus® Credit Cards do not have an annual mileage cap.Why were miles for my Alaska Airlines Credit Card purchases subtracted from my Mileage Plan account?
If you returned purchased items back to your Alaska Airlines Credit Card that had previously earned miles, you may see a deduction of miles on your Mileage Plan account that reflects those returns.The Mileage Plan number on the bottom of my credit card is different from my old Mileage Plan number.
If you didn't provide your existing Mileage Plan number during the Alaska Airlines Credit Card application process, then Bank of America will automatically enroll you in our Mileage Plan program and assign you a new Mileage Plan number. To combine duplicate Mileage Plan accounts, please contact Alaska Airlines Customer Care at 1-800-654-5669.When is my credit card anniversary date?
Typically, the anniversary date is 4-6 weeks after you have opened your credit card account. The anniversary date does not change if you have upgraded or changed your original Alaska Airlines credit card. For further details, pleases contact Bank of America.Why haven't I received my complimentary Board Room passes this year that are supposed to come with my credit card?
As a one-time only benefit, we offer complimentary Board Room passes to our new Visa Signature® cardholders, as well as our new Canadian Platinum Plus MasterCard® holders. This benefit allows you to experience and enjoy what our Board Room has to offer.Note: You can purchase Board Room Single Visit Day Passes, or an annual membership, by visiting any of our Board Room locations on your day of travel or by calling Board Room Administration at 206-392-5496.
How do I cancel my Alaska Airlines Credit Card?
You can cancel your Alaska Airlines Credit Card by calling Bank of America directly at 1-800-552-7302. Canceling your credit card account will not affect the miles already credited to your Mileage Plan account, as long as your mileage account remains active. Please review our Mileage Plan Terms & Conditions.Where can I find information about the Bank of America Companion Ticket Discount Code?
Information about the Bank of America Companion Ticket Discount Code can be found here. End of content. | "Highest in Customer Satisfaction Among Network Carriers in North America" |
