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How can I get mileage credit that is missing from my account?

For Alaska Airlines and Horizon Air Flights

Mileage credit may be requested by using the Alaska Airlines Mileage Plan Credit Requests form.

For Partner Activity - Air, Car, or Hotel

Mileage credit may be requested by providing the following:

• For air travel - a copy of the passenger receipt and at least one boarding pass.
• For hotels - a copy of the hotel folio or bill.
• For car rentals - a copy of the car rental agreement - (Avis, Hertz and Thrifty require a flight in conjunction with your rental for mileage credit).

Copies should be emailed, mailed or faxed directly to the Mileage Plan. Be sure to include your name and Mileage Plan account number with all correspondence.

E-mail Mileage Plan

Mileage Plan
P.O. Box 24948
Seattle, WA 98124-0948

Fax Service: 206-433-3477 (24 hours)

How can I ensure that I receive mileage credit on my Mileage Plan account?

Alaska Airlines/Horizon Air flights are tracked automatically once the Mileage Plan number is placed in the reservation. It is essential to advise the reservation agent of your Mileage Plan number to ensure mileage credit automatically. You may also present your Mileage Plan card or number to the Customer Service Agent upon check-in (we recommend that you retain your passenger receipt or instant travel confirmation and boarding passes until your flight activity appears on your Mileage Plan account).

When can I expect my Alaska Airlines Credit Card miles to appear on my account?

Alaska Airlines Credit Card miles post to your Mileage Plan account 7-10 days after the billing cycle for your bank statement. The mileage credit given is dependent on how many purchases you've made during that particular billing cycle, not according to the payment amount made towards your bill.

How often does Mileage Plan credit get posted on the Web site?

Alaska Airlines/Horizon Air flight mileage activity is updated several times during the week. The web activity page is updated every 24-48 hours.

Please note: Mileage Plan Partner credit may require up to 60 days to post on our site. Alaska/Horizon mileage activity is not 'real' time and may require up to 3 weeks to post on our site.

What are codeshare flights?

In computer reservations systems, codesharing allows Alaska Airlines to place its two-letter "AS" designator on flights operated by other airlines. This means our customers can have a reservation on an Alaska flight and have an Alaska ticket but a partner carrier operates the flight. End of Accessible content.

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1. How can I get mileage credit that is missing from my account?
For Alaska Airlines and Horizon Air Flights
Mileage credit may be requested by using the Alaska Airlines Mileage Plan Credit Requests form.

For Partner Activity - Air, Car, or Hotel
Mileage credit may be requested by providing the following:

• For air travel - a copy of the passenger receipt and at least one boarding pass.
• For hotels - a copy of the hotel folio or bill.
• For car rentals - a copy of the car rental agreement - (Avis, Hertz and Thrifty require a flight in conjunction with your rental for mileage credit).

Copies should be emailed, mailed or faxed directly to the Mileage Plan. Be sure to include your name and Mileage Plan account number with all correspondence.

E-mail Mileage Plan

Mileage Plan
P.O. Box 24948
Seattle, WA 98124-0948

Fax Service: 206-433-3477 (24 hours)

2. How can I ensure that I receive mileage credit on my Mileage Plan account?
Alaska Airlines/Horizon Air flights are tracked automatically once the Mileage Plan number is placed in the reservation. It is essential to advise the reservation agent of your Mileage Plan number to ensure mileage credit automatically. You may also present your Mileage Plan card or number to the Customer Service Agent upon check-in (we recommend that you retain your passenger receipt or instant travel confirmation and boarding passes until your flight activity appears on your Mileage Plan account).
3. When can I expect my Alaska Airlines Credit Card miles to appear on my account?
Alaska Airlines Credit Card miles post to your Mileage Plan account 7-10 days after the billing cycle for your bank statement. The mileage credit given is dependent on how many purchases you've made during that particular billing cycle, not according to the payment amount made towards your bill.
4. How often does Mileage Plan credit get posted on the Web site?
Alaska Airlines/Horizon Air flight mileage activity is updated several times during the week. The web activity page is updated every 24-48 hours.

Please note: Mileage Plan Partner credit may require up to 60 days to post on our site. Alaska/Horizon mileage activity is not 'real' time and may require up to 3 weeks to post on our site.

5. What are codeshare flights?
In computer reservations systems, codesharing allows Alaska Airlines to place its two-letter "AS" designator on flights operated by other airlines. This means our customers can have a reservation on an Alaska flight and have an Alaska ticket but a partner carrier operates the flight.

Show All Answers | Hide All Answers