Alaska Airlines Awards and Recognition
Throughout the years, Alaska Airlines has been recognized for providing outstanding service.
J.D. Power and Associates
"Highest in Customer Satisfaction Among Network Carriers in North America
in a Tie" in the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) 2008
Alaska Airlines received the highest numerical score among traditional network airline carriers in a tie in the proprietary J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM). Study based on responses from 19,701 passengers who flew on a major North American airline between April 2007 and March 2008 measuring 8 carriers.
Proprietary study results are based on experiences and perceptions of consumers surveyed May 2007-March 2008. Your experiences may vary.
Freddie Awards
- Frequent Flier Program of the Year 2002-2004, 2007
- Best Elite Level Frequent Flier Program 2005-2007
- Best Frequent Flier Program Web Site 2001, 2002, 2004, 2006, 2007
- Best Frequent Flier Program Member Communications 2001, 2003-2006
HRC
Best Places to Work 2009
Alaska Airlines was among 259 U.S. businesses to receive a perfect score by the Human Rights Campaign Foundation in the 2009 Corporate Equality Index for its treatment of gay, lesbian, bisexual and transgendered (GLBT) employees, customers and investors.
Condé Nast Business Traveler Awards
Best Domestic Carrier 2005
Alaska Airlines was rated the No. 1 airline in Condé Nast Traveler magazine's 2005 Business Travel Awards. Published in the October issue, the annual survey of the magazine's business travelers rated Alaska the top domestic airline for coach and first-class service. Alaska received the highest ratings for its cabin service and frequent flier privileges, and scored in the top two for value for cost; food and beverages; and seat comfort and legroom.
Readers Digest Magazine
Best Innovation: Web Check-in 2005
Alaska Airlines was named one of the "100 Best of America" in Reader's Digest Magazine's annual compilation of the 100 best people, places, ideas and innovations in America. Alaska Airlines won "Best Airline Innovation" for being the pioneer of online check-in.
Inflight Online Magazine
Service of the Year (digEplayer) 2005
Alaska Airlines received the "Airline IFE Service of the Year" award at the March 2004 IPEC/LARA Inflight Online Awards Dinner based upon the implementation of the digEplayer, which was awarded "IFE Product of the Year."
Travel & Leisure Magazine
Best Domestic Airline 1997-2003
Travel & Leisure magazine is widely considered one of the premier publications in the travel industry. Readers of Travel & Leisure magazine voted Alaska Airlines the best carrier in the nation as part of its annual "World's Best Awards."
Customer Respect Group
Top Airline Web Site 2003
alaskaair.com received top ranking in the Online Customer Respect Study. Conducted by The Customer Respect Group, the study brings an objective measure of performance from an online customer's perspective. It evaluated airline Web sites as well as other travel-sector Web sites.
Air Transport World
Technology Leader 2003
Air Transport World is the leading monthly magazine serving the airline and commercial aircraft manufacturing industries. Air Transport World named Alaska Airlines as the Airline Technology Leader of the year for the introduction of new technology. Alaska Airlines was the first carrier to use a head-up guidance system, first North American carrier to sell tickets via the internet, first carrier to operate a commercial flight using satellite based navigation, and the first carrier to check passengers in via the internet.
Airline Business Magazine
Strategy Award for Technology 2003
The Airline Strategy Awards are a prestigious evaluation of airlines. The winners are selected by an independent panel of industry experts.
Zagat Survey
Best U.S. Airline 1997, 2001
The Zagat Airline Survey reported that frequent flyers recognized Alaska Airlines as the best major U.S. carrier. According to the 2001 Zagat ratings, Alaska offers "great value" with "friendly service" and satisfies everyone from "trappers to tourists" with its "roomy seats" and "good food".
Forrester PowerRankings Survey
Best Overall Web Site 2001
Forrester PowerRankings use consumer survey data and rigorous shopping tests to evaluate the leading eCommerce sites.
Condé Nast Traveler Magazine
Best U.S. Airline 2000
Alaska Airlines was rated the No. 1 U.S. airline in Condé Nast Traveler magazine's Awards.
