Customer Service Commitment

We Will Guarantee Your Fare for 24 Hours

The most convenient way for you to make reservations and purchase electronic tickets is via alaskaair.com, horizonair.com or by contacting our Reservations office. If you make a reservation and purchase your ticket at the same time, we will waive our service fee if you need to make a change within the first 24 hours. This is not applicable to certain web-only fares or if your travel has commenced and is only valid the first time the reservation is changed.

If you make a reservation directly from our website or through Reservations, but still need time to decide, we will allow you to hold your reservation and quoted fare for 24 hours. If you do not purchase your ticket within that time, your reservation will cancel and a new fare may apply.

If you need to purchase your ticket at the airport, our ticket counter agents may be available to assist you during certain hours. Contact Reservations for details regarding the airport closest to you.