Customer Service Commitment

We Will Process Your Refund Request Quickly

While not every ticket is refundable, we are committed to refunding all eligible tickets within 20 business days for cash purchases and 7 business days for credit card purchases. Note: It may take 7-14 business days for your credit card company to post your refund to your account.

Credit card refunds are made payable to the purchaser's original form of payment. If you purchased your electronic ticket by credit card directly from our website or through Reservations, you will receive a letter from us when your eligible refund has been processed.

If you purchased your electronic ticket on alaskaair.com or horizonair.com you may request your refund online, as long as the ticket is wholly unused. For refunds on all other refundable electronic tickets, you may contact Reservations for assistance.

In order to refund a paper ticket, we must first see the physical ticket in order to assess its eligibility. You may take your paper ticket back to the place of purchase to request a refund (i.e. travel agency or any Alaska Airlines or Horizon Air ticket counter). You may also mail your paper ticket to the following address for processing. Please include your return mailing address.

Alaska Airlines/Horizon Air
Attn: Refund-SEAAR
P.O. Box 68900
Seattle, WA 98168

To check on the status of a refund request, representatives are available at 206-392-7722 on weekdays between 9:00 a.m. -12:00 p.m. and 2:00 p.m. - 6:00 p.m. (PST). You may also fax inquiries to 206-392-7587.

If your paper ticket is lost, stolen, or destroyed, you must purchase a new one in order to travel. You can request a refund for the lost ticket, minus a service fee. Lost Ticket Refund Applications are available at any Alaska Airlines or Horizon Air ticket counter or by calling/faxing the Refunds department at the number above. Be advised that the lost ticket process takes at least four months.

We now offer you the option to receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of your original ticket and the new fare. If you use part of your ticket, any remaining value is calculated against the flown portions of your trip. For prompt service, retain your electronic ticket number and call our Reservations office for assistance.

Alaska Airlines Reservations:
1-800-ALASKAAIR (1-800-252-7522)

Horizon Air Reservations:
1-800-547-9308