Customer Service Commitment
We Will Return Your Checked Luggage Promptly
We understand the inconvenience when a bag does not arrive at your destination. Therefore, if your bag is delayed, we will do everything possible to locate it and deliver it to you as soon as possible. We will make every effort to return your bag within 24 hours, but in most cases we can do this within just a few hours.
Always make sure your checked baggage is clearly marked with current identification, since that will often be used to determine your destination if your bag is delayed.
The local Alaska Airlines or Horizon Air baggage service office will be in contact with you at least once a day for the first five days after your claim is filed. If your claim is not resolved within five days, it will be sent to Central Baggage Service for further handling. They can be contacted at 1-877-815-8253 from 8:00 a.m. to 4:00 p.m., Monday through Friday, or by mail at the address below:
Alaska Airlines/Horizon Air
Central Baggage Service
P.O. Box 68900-SEALZ
Seattle, WA 98168
When traveling on a domestic itinerary, the maximum liability for your checked baggage is $3,000 (USD) per person. For international travel, the maximum liability is $9.07/lb under the Warsaw Convention. If your international travel is covered by the Montreal Convention instead, the liability for loss or delay of your baggage is limited to 1,000 Special Drawing Rights (SDRs) per passenger for checked bags, and $400 (USD) per passenger for unchecked bags.
If the value of your checked (non-excluded) items exceeds the standard liability, you may declare and purchase excess valuation for $1.00 per every $100.00 of value, to a maximum of $5,000.
If your exempt items are too large to carry onboard, you may want to consider using Alaska Airlines Air Cargo service to transport them.
There are many items that are not suitable in checked baggage and are therefore excluded from this liability. There is a list of such items on our website, or you may contact Reservations.
