Customer Service Commitment

We Will Give You the Most Value for Your Miles

Alaska Airlines and Horizon Air are committed to offering great value for our Mileage Plan members. As a member, you'll earn Mileage Plan Miles that are easy to accumulate with our wide range of Mileage Plan partners. The miles you earn can be used toward award travel on our airline partners to over 600 destinations worldwide. More information is available at alaskaair.com and horizonair.com, or you can contact Customer Care at 1-800-654-5669 during normal business hours.

For more information, the following publications are available:

• Program Guidelines booklet - Details Mileage Plan program rules, regulations and redemption guidelines. Available online at alaskaair.com.
• Mileage Plan Partners Guide - Contains partner profiles and guidelines to assist you in making choices for mileage accumulation and redemption with our partners.
• Traveler Newsletter - Tells you what's new with the Mileage Plan each month via email. Annually, the Traveler also includes a Mileage Plan Report which indicates the awards distributed over the past year, and seats offered for award travel.

You have the choice of two types of award tickets to satisfy your travel needs. Saver Awards are exchanged for the least amount of miles, but seats are limited. For greater seat availability, redeem more miles for a Peak Award.