Customer Service Commitment

We Will Help You See the World

Through codeshare agreements we have with many other airlines you can make convenient connections to cities beyond the Alaska Airlines and Horizon Air route system. Through these partnerships, you receive seamless reservations, electronic ticketing (in most cases) and through check-in capabilities, including seat assignments and connecting gate information.

When your travel itinerary includes one of our codeshare partners, you will be advised who the operating airline is prior to booking and ticketing. In addition, tickets purchased from Alaska Airlines or Horizon Air will include an itinerary card to assist you in your travel.

Tip: Flights operated by Alaska Airlines are designated by "AS" and a flight number between 1-999. Flights operated by Horizon Air are designated by "AS*" and a flight number between 2000-2999. Any other AS* flight number is operated by one of our codeshare partners.

We work closely with all of our codeshare partners to make sure that they are living up to your high standards and expectations. Should you have any questions specific to their service or their individual customer service commitment, you may contact them directly using the information below.

American Airlines P.O. Box 619616 Dallas/Ft. Worth Airport TX Mail Drop 5635 Attn: Customer Relations 75261-9616 www.aa.com	American Eagle 4333 Amon Carter Blvd. Ft. Worth, TX 75261-9616 www.aa.com
Big Sky 1601 Aviation Place Billings, MT 59105 Attn: Consumer Affairs www.bigskyair.com	Continental Airlines 1600 Smith St. Houston, TX 77002 www.continental.com
Delta Air Lines, Inc. P. O. Box 20706 Atlanta, GA 30320-6001 www.delta.com	Era Aviation 6160 Carl Brady Drive Anchorage, AK 99502 www.eraaviation.com
Northwest Airlines Dept. A1185 5101 Northwest Dr. St. Paul, MN 55111-3034 www.nwa.com	Peninsula Airways, Inc. 6100 Boeing Ave. Anchorage, AK 99502 www.penair.com