Customer Service Commitment

We Will Help You See the World

Through codeshare agreements we have with many other airlines, you can make convenient connections to cities beyond the Alaska Airlines and Horizon Air route system. Through these partnerships, you receive seamless reservations, electronic ticketing (in most cases) and through check-in capabilities, including seat assignments and connecting gate information.

When your travel itinerary includes one of our codeshare partners, you'll be advised who the operating airline is prior to booking and ticketing. In addition, tickets purchased from us will include an itinerary card to assist you in your travel.

Flights operated by Alaska Airlines are designated by "AS" and a flight number between 1-999. Flights operated by Horizon Air are designated by "AS*" and a flight number between 2000-2999. Any other AS* flight number is operated by one of our codeshare partners.

We work closely with all of our codeshare partners to make sure that they are living up to your high standards and expectations. Should you have any questions specific to their service or their individual customer service commitment, you may contact them directly using the information below.

American Airlines
Mail Drop 5635
Attn: Customer Relations
P.O. Box 619616
Dallas/Ft. Worth Airport TX
75261-9616
www.aa.com
American Eagle
4333 Amon Carter Blvd.
Ft. Worth, TX
75261-9616
www.aa.com
Delta Air Lines
P. O. Box 20706
Atlanta, GA 30320-6001 www.delta.com
Era Aviation
6160 Carl Brady Drive
Anchorage, AK 99502
www.eraaviation.com
Northwest Airlines
Dept. A1185
5101 Northwest Dr.
St. Paul, MN 55111-3034
www.nwa.com
Peninsula Airways, Inc.
6100 Boeing Ave.
Anchorage, AK 99502
www.penair.com