Customer Service Commitment

We Will Listen to What You Have to Say

Your comments mean a lot to us and we use them regularly to help shape the future of Alaska Airlines and Horizon Air. We are committed to responding to each and every customer letter as soon as possible and always within 60 days from the time we receive it. This gives us enough time to investigate your situation thoroughly before responding.

All of us at Alaska Airlines and Horizon Air are proud of our long-standing commitment to providing top-notch service to our customers. This document is a statement about our award winning commitment. The policies and practices contained in this guide are applicable to air transportation on Alaska Airlines and Horizon Air. Such transportation is subject to the conditions contained in our tariffs on file with the Department of Transportation. For contract terms, please see our contracts of carriage available online at alaskaair.com and horizonair.com.