Section VI - Refunds and Reroutings

Revised: August 23, 2011
Previous versions

Rule 196AS - Customer Service Commitment (CSC)

The Alaska Airlines Customer Service Commitment (CSC) addresses the airline's policies, procedures, methods of operation, obligation and dedication to customer safety, service and satisfaction and includes the provisions of the Alaska Airlines tarmac delay contingency plan that applies to all Alaska Airlines flights operated by Alaska Airlines, Horizon Air, or SkyWest. For other Alaska Airlines code share flights that are operated by Delta Airlines, American Airlines, Era or PenAir or another carrier, the tarmac delay contingency plan of the operating carrier for the particular flight will govern and can be found on that operating carrier's website.

Rule 240AS - Flight Delays/Cancellations

Liability of Carrier: Except to the extent provided in Paragraph b) of this rule, AS shall not be liable for failing to operate any flight according to schedule or for changing the schedule of any flight, with or without notice to the passenger. This exclusion from liability includes actual and consequential damages.
Options of Passengers: The provisions of this rule apply only to passengers who have a valid ticket reflecting a confirmed reservation on a flight affected by a Schedule Irregularity.
Definitions - Schedule Irregularity means:
1. Delay in scheduled departure or arrival of flight resulting in a misconnection, or
2. Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of an AS flight, or
3. Substitution of equipment or a different class of service, or
4. Schedule changes which require rerouting of the passenger at departure time of the original flight. Exception: Schedule irregularity does not include force majeure events as defined in Para. I).
Carrier Options for Schedule Irregularity:
1. For Local Passengers:
  1. Transport passenger to his/her destination or next ticketed stopover point on another AS flight (without stopover) on which space is available in the same or higher class of service than reflected on the passenger's ticket at no additional charge;
  2. b. If acceptable to the passenger, provide transportation to his/her destination or next ticketed stopover point on another airline's direct flight in the same or higher class of service than reflected on the passenger's ticket at no additional charge in the same or higher class of service than reflected on the passenger ticket at no additional charge; or
  3. Refund the unused portion of the ticket in accordance with Rule 260 (involuntary refunds).
2. For Transit Passengers Connecting From an AS Flight:
  1. Transport passenger to his/her destination or next ticketed stopover point on another AS flight (without stopover) on which space is available in the same or higher class of service than reflected on the passenger's ticket at no additional charge;
  2. If acceptable to the passenger, provide transportation on another airline's direct flight (without stopover) in the same or higher class of service than reflected on the passenger ticket at no additional charge, or;
  3. If on the outbound leg, return passenger to city of origin and refund the entire ticket to the original form of payment. If on the return leg, refund unused portions of the ticket in accordance with Rule 260.
3. For Transit Passengers Connection from Another Carrier's Flight:
  1. Transport passenger to his/her destination or next ticketed stopover point on another AS flight (without stopover) on which space is available in the same or higher class of service than reflected on the passenger's ticket at no additional charge;
  2. If acceptable to the passenger, provide transportation to destination or next ticketed stopover point on another airline's direct flight in the same or higher class of service than reflected on the passenger ticket at no additional charge; or
  3. If on the outbound leg, return passenger to city of origin and refund the entire ticket to the original form of payment. If on the return leg, refund unused portions of the ticket in accordance with Rule 260.
4. AS may, at its option and if acceptable to the passenger, transport a passenger affected by a Schedule Irregularity to his/her destination or next ticketed stopover (or its co-terminal specified in Rule 260(C)) in point via surface transportation, or a combination of surface transportation, AS flights and other carriers' flights, at no additional charge.
Change in Schedule: When a ticketed, confirmed passenger will be delayed because of a change in AS's schedule as defined in Rule 5AS, AS will arrange to:
1. Transport passenger to his/her destination or next ticketed stopover point on another AS flight (without stopover) on which space is available in the same or higher class of service than reflected on the passenger's ticket at no additional charge; or
2. Refund according to Rule 260. Exception 1: When an AS schedule results in the cancellation of all AS service between two cities, AS will reroute passengers holding confirmed reservations on AS between such cities over the lines of one or more other carriers at no additional cost to the passenger. Exception 2: Change in schedule does not include force majeure events as defined in Paragraph I).
Passengers Rerouted by Other Airlines: When passengers are involuntarily rerouted on AS by other airlines, AS will have no obligation to accept another airline's ticket which does not reflect a confirmed reservation on AS, unless the issuing airline reissues the ticket for any changes in routing. In the event such carrier is not available to do so, AS reserves the right to reroute the passenger only over its own lines between the points named on the original ticket. Note: Notwithstanding the provisions of this paragraph, AS will not accept tickets issued on the ticket stock of a carrier who voluntarily or involuntarily has become the subject of bankruptcy proceedings or who is in substantial default of its interline obligations, except under the following condition: Tickets issued or revalidated on the defaulting carrier's stock prior to the date of filing of the bankruptcy petition or the date of default will be accepted over the segments where AS is shown as the carrier, on a space-available basis.
Amenities/Services for Delayed Passengers: AS will furnish amenities to passengers holding reservations and to standby passengers who have been cleared for boarding on a flight which is delayed more than 1 hour, or canceled. The type of amenities given will be dependent upon the length of delay and shall not exceed a period of 24 hours from the time of occurrence. Exception: We cannot provide the amenities outlined in this section if air traffic control, a weather situation, or another extraordinary circumstance beyond our control occurs at any city within your intended flight routing. We will do all possible to advise you of weather problems before departure, but it is always advisable to check weather conditions along your route and plan accordingly.
1. One Hour: If we've caused your arrival to be one hour or more past your original scheduled arrival, upon request, we will offer the use of an AS business phone that is able to dial outside of the airport.
2. Two Hours:
  1. If your flight is delayed two hours or more, one of our airport Customer Service Agents will provide you with an Apology Brochure which includes 2,000 Mileage Plan Bonus Miles to be deposited into your Alaska Airlines Mileage Plan account.
3. Canceled:
  1. If your flight is canceled, and the city where the cancellation occurs is 100 miles away from home, hotel accommodations can be provided. Accommodations include single or family rooms and round trip ground transportation to an airport area hotel.
Notwithstanding the provisions of this rule, AS will not be obligated to accept for any purposes under this rule passenger tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations or which voluntarily or involuntarily has become the subject of bankruptcy proceedings (the "defaulting carrier"), except that tickets issued by the defaulting carrier will be accepted solely for transportation on AS, provided such tickets were issued by the defaulting carrier in its capacity as AS's agent and specified transportation via AS. When tickets are accepted, no adjustments in fare will be made which would require AS to refund money.
AS may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, or delay any flight or the right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in the original form of payment in accordance with involuntary refund rules any unused portion of the ticket. As used in this rule "force majeure event" means:
1. Any conditions beyond AS's control (including, but without limitation, meteorological conditions, acts of god, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions), actual, threatened or reported or because of any delay, demand, circumstances or requirement due, directly or indirectly, to such condition; or
2. Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting AS's service; or
3. Any government regulation, demand, or requirement; or
4. Any shortage of labor, fuel, or facilities of AS or others'; or
5. Any fact not reasonably foreseen anticipated or predicted by AS.
The provision of services in addition to those specifically set forth in this rule to all or some passengers shall not be construed as a waiver of AS's rights. Neither shall any delay on the part of AS in exercising or enforcing its rights under this rule be construed as a waiver of such rights.

Rule 245AS - Denied Boarding Compensation

When AS is unable to provide previously confirmed space due to more passengers holding confirmed reservations and tickets than there are available seats on a flight, AS will take the actions specified in the provisions of this rule.

Definitions:
1. Airport means the airport at which the direct or connecting flight, on which the passenger holds confirmed reserved space, is scheduled to arrive or some other airport serving the same metropolitan area that is served by the former, provided that transportation to the other airport is accepted by the passenger.
2. Alternate Transportation means transportation by an airline licensed by the Department of Transportation and/or the NTA(a) or other transportation which, at the time the arrangement is made, is planned to arrive at the passenger's next scheduled stopover (of 4 hours - no longer) or destination no later than 2 hours for flights within the United States, including territories and possessions, or 4 hours for international flights after the passenger's originally scheduled arrival time.
3. Carrier means (a) an air carrier, except a helicopter operator, holding a certificate issued by the Department of Transportation and/or the NTA(a) pursuant to section 401(d)(1) and (2) of the act and/or Section 9 of the Air Carrier Regulations authorizing the transportation of persons, or (b) a foreign route air carrier holding a permit issued by the Department of Transportation and/or the NTA(a) pursuant to Section 16(3) of the Air Carrier Regulations authorizing the transportation of persons.
4. Confirmed reserved space means space on a specific date, flight, and class of service that has been requested by a passenger and that AS or its agent has verified by appropriate notation on the ticket or in any other manner provided by AS's rules, as being reserved for the accommodations of the passenger.
5. Comparable air transportation means transportation provided by U.S. air carriers or foreign air carriers holding certificates of public convenience and necessity or foreign permits issued by the Department of Transportation and/or the Canadian Transport Commission.
6. Ticket lifting point/boarding area means the point where the flight coupon is lifted and retained by AS.
7. Sum of the values of the remaining flight coupons means the sum of the applicable one-way fares or 50% of the applicable round-trip fares, as the case may be, including any surcharges and air transportation taxes, less any applicable discounts.
8. Stopover means a deliberate interruption of a journey by the passenger, scheduled to exceed 4 hours, at a point between the place of departure and the place of destination.
Request for Volunteers: AS will request passengers who are willing to do so, to voluntarily relinquish their confirmed reserved space in exchange for compensation in an amount determined by AS. If a passenger is asked to volunteer, the carrier will not later deny boarding to that passenger involuntarily unless the passenger was informed at the time he/she was asked to volunteer that there was a possibility of being denied boarding involuntarily and of the amount of compensation to which he/she would have been entitled in that event. The request for volunteers and the selection of such persons to be denied space shall be in a manner determined solely by AS. In exchange for voluntarily relinquishing confirmed space, AS may, at its option, compensate the passenger with credit valid for the purchase of transportation on AS in lieu of monetary compensation. Exception: Transportation compensation provided by AS or its Substitute Service Carrier may be credit valid for transportation solely on each individual carrier's route system.
Boarding Priorities - If a flight is oversold (more passengers hold confirmed reservations than there are seats available) no one may be denied boarding against his/her will until AS personnel first ask for volunteers who will give up their reservations willingly, in exchange for a payment of AS's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with boarding priorities. Passengers with confirmed reservations who have not received a boarding authority will be accommodated in the order in which they present themselves at the loading gate designated for their flight until all available seats are occupied, except that passengers with disabilities to an extent that failure to carry would, in AS's opinion, cause severe hardship, or any other passenger, including unaccompanied children under 12 years of age, who would suffer severe hardship in AS's opinion will be accommodated before all other passengers (including tour conductors) holding confirmed space tickets. Business commitments will not, of themselves, constitute a severe hardship. Accompanied children under 12 years of age will be included in the same category as the accompanying passenger.
Transportation for Passengers Denied Boarding: AS will transport persons denied boarding, whether voluntarily or involuntarily, without stopover on its next flight on which space is available at no additional cost regardless of class of service, and if unable to provide onward transportation acceptable to the passenger, at the request of the passenger, will transport the passenger by other carrier or combination of carriers without stopover on its (their) next flight(s) in the same class of service as the passenger's original outbound flight(s), or if space is available on a flight(s) of a different class of service acceptable to the passenger, such flight(s) will be used without stopover at no additional cost to the passenger only if it (they) will provide an earlier arrival at the passenger's destination, next stopover point, or transfer point.
Compensation for Involuntary Denied Boarding: In addition to providing transportation as described in Paragraph (d) above, passengers involuntarily denied boarding will be compensated for AS's failure to provide confirmed space in accordance with the provisions below.
1. The passenger holding a ticket for confirmed space must present himself/herself for carriage at the appropriate time and place, and must have complied fully with AS's requirements as to ticketing, check-in, and reconfirmation procedures, and must have met all requirements for acceptance for transportation. The flight for which the passenger holds confirmed reserved space must be unable to accommodate the passenger and depart without him/her, except that the passenger will not be eligible for compensation if the flight on which he/she holds confirmed reserved space is unable to accommodate him/her because of government requisition of space or substitution of equipment of lesser capacity when required by operational or safety reasons. Note: AS will inform passengers of its rules concerning check-in time limits by publication on its website, and that failure to comply with those rules will result in the cancellation of the passenger's reservation and will render him/her ineligible for denied boarding compensation.
2. Amount of compensation:
  1. Subject to paragraph e) 1) above, AS will tender compensation in the amount of 400% of the fare to the passenger's next stopover, or if none, to his final destination, with a maximum of USD/CAD $1300. However, the compensation shall be one-half the amount described above, with a USD/CAD $650 maximum if AS arranges for comparable air transportation, or other transportation that is used by the passenger, which, at the time arranged, is planned to arrive at the airport of the passenger's next stopover, or if none, at the airport of the passenger's final destination not later than two hours after the time the direct or connecting flight from which the passenger was denied boarding is planned to arrive, in the case of interstate air transportation, or four hours after such time in the case of foreign air transportation.
  2. If the offer of compensation is made by AS and accepted by the passenger, such payment will constitute full compensation for all actual or anticipatory damages incurred or to be incurred as a result of the failure to provide confirmed reserved space. Passengers who are offered such compensation will not be provided with amenities and services offered under the provisions of Rule 240.
3. Time of offer of compensation: The offer of compensation will be made on the day and at the place where the failure to provide confirmed reserved space occurs, and, if accepted, will be receipted for by the passenger. Provided however, that when AS arranges alternate means of transportation that departs prior to the time the offer can be made to the passenger, the offer shall be made by mail or other means within 24 hours after the time failure occurs.

Notice Provided Passengers:

Our apology at this moment may seem immaterial and secondary to your concerns, but we are genuinely sorry that you have been involuntarily denied boarding on our flight. Our foremost concern is to reaccommodate and compensate you as quickly as possible.

While this form describes your rights in regulatory terms as required by the Department of Transportation, we also feel it is equally important to answer any questions you may have at this time.

Compensation for Denied Boarding
If you have been denied a reserved seat on Alaska Airlines, you are probably entitled to monetary compensation. This notice explains the airline's obligation and the passenger's rights in the case of an oversold flight, in accordance with regulations of the U.S. Department of Transportation (D.O.T.).

Volunteers and Boarding Priorities
If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservation willingly, in exchange for a payment of the airline's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following boarding priority of Alaska Airlines.

When it becomes necessary to involuntarily deny boarding to confirmed travelers, customers will be boarded in the following order until all available seats are occupied:

All customers holding confirmed seat assignments will be boarded.
Customers who are not holding confirmed seat assignments will be boarded in order of the time they check in. The computer records the time of check-in when seat requests cannot be immediately accommodated.
Possible exceptions may be made in the case of unaccompanied minors, qualified handicapped individuals, or any other passenger, who in the carrier's opinion, may suffer severe hardship. Business commitments will not of themselves constitute a severe hardship.

Compensation of Involuntary Denied Boarding
If you are denied boarding involuntarily, you are entitled to a payment of "denied boarding compensation" from the airline unless:

you have not fully complied with the airline's ticketing check-in, and reconfirmation requirements, or you are not acceptable for transportation under the airline's usual rules and practices; or
you are denied boarding because the flight is canceled; or
you are denied boarding because a smaller capacity aircraft was substituted for safety or operation reasons; or
on a flight operated with an aircraft having 60 or fewere seats, you are denied boarding due to a safety-related weight/balance restriction that limits payload; or
you are offered accommodations in a section of the aircraft other than specified in your ticket, at no extra charge, (a passenger seated in a section for which a lower fare is charged must be given an appropriate refund)
you are offered accommodations in a section of the aircraft other than specified in your ticket, at no extra charge (a passenger seated in a section for which a lower fare is charged must be given an appropriate refund); or
the airline is able to place you on another flight or flights that are planned to reach your next stopover or final destination within one hour of the planned arrival time of your original flight.

Amount of Denied Boarding Compensation

Domestic Transportation: Passengers traveling between points within the United States (including the territories and possessions) who are denied boarding involuntarily from an oversold flight are entitled to:

No compensation if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover not later than one hour after the planned arrival time of the passenger's original flight; or
200% of the fare to the passenger's destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger's original flight; or
400% of the fare to the passenger's destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger's destination or first stopover less than two hours after the planned arrival time of the passenger's original flight.

Length of Delay	Compensation Due
0 to 1 hour arrival delay	No Compensation
1 to 2 hour arrival delay	200% of one-way fare (no more than $650)
Over 2 hours arrival delay	400% of one-way fare (no more than $1300)

International Transportation: Passengers traveling from the United States to a foreign point who are denied boarding involuntarily from an oversold flight originating at a U.S. airport are entitled to:

No compensation if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover not later than one hour after the planned arrival time of the passenger's original flight; or
200% of the fare to the passenger's destination or first stopover, with a maximum of $650, if the carrier offers alternate transportation that is planned to arrive at the passenger's destination or first stopover more than one hour but less than two hours after the planned arrival time of the passenger's original flight; or
400% of the fare to the passenger's destination or first stopover, with a maximum of $1,300, if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger's destination or first stopover less than two hours after the planned arrival time of the passenger's original flight.

Length of Delay	Compensation Due
0 to 1 hour arrival delay	No Compensation
1 to 4 hour arrival delay	200% of one-way fare (no more than $650)
Over 4 hours arrival delay	400% of one-way fare (no more than $1300)

Alternate Transportation: "Alternate transportation" is air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in the case of denied boarding.

Method of Payment
Except as provided below, the airline must give each passenger who qualifies for involuntary denied boarding compensation a payment by cash or check for the amount specified above, on the day and at the place the involuntary denied boarding occurs. If the airline arranges alternate transportation for the passenger's convenience that departs before the payment can be made, the payment shall be sent to the passenger within 24 hours. The air carrier may offer free or discounted transportation in place of the cash payment. In that event, the carrier must disclose all material restrictions on the use of the free or discounted transportation before the passenger decides whether to accept the transportation in lieu of a cash or check payment. The passenger may insist on the cash/check payment or refuse all compensation and bring private legal action.

Passenger's Options
Acceptance of the compensation may relieve (name of air carrier) from any further liability to the passenger caused by its failure to honor the confirmed reservation. However, the passenger may decline the payment and seek to recover damages in a court of law or in some other manner.

Rule 255AS - Rerouting

AS will reroute at a passenger's request upon presentation of the ticket or portion thereof then held by the passenger, however, AS shall be required to reissue/reroute only between points on the original ticket which it serves.
Endorsement for Purpose of Rerouting: Except as provided in Rule 240 (Failure to Operate on Schedule), AS will endorse the ticket, or portion thereof, then held by the passenger for the purpose of rerouting if the request is made at least three hours prior to the scheduled departure of the flight on which the passenger holds a reservation.
Fare Applicable to Rerouting or Change in Destination:
1. Passengers may request that the routing and/or ultimate destination designated on his/her ticket be changed in accordance with paragraph c)2) below, provided that after transportation has commenced, a one-way ticket will not be converted into a round-trip, circle-trip, or open-jaw trip ticket.
2. Except as otherwise provided in Rule 240 (Failure to Operate on Schedule), the fare and charges applicable when rerouting or changing ultimate destination at the passenger's request prior to arrival at the ultimate destination named in the original ticket, shall be determined by reference to the fare rules that govern the ticket. Any difference between the fare and charges so applicable and the fare and charges applicable to the original ticket issued to the passenger will be collected from or refunded to the passenger, in accordance with the applicable fare rules. Note: The applicable fare and charges will be those in effect on the date the rerouting or change in ultimate destination is entered on the passenger's ticket.

Rule 260AS - Refunds-Involuntary

The amount AS will refund upon surrender of the unused portion of the passenger's ticket, pursuant to Rule 35 (Refusal to Transport), Rule 50 (Acceptance of Children), or Rule 240 (Flight Delays/Cancellations), will be:

If no portion of the ticket has been used: An amount equal to the fare and charges paid. Exception: AS shall not be obligated to refund any portion(s) of a fully unused ticket which does not reflect a confirmed reservation on an AS flight involved in a schedule irregularity, unless such ticket was issued by AS.
If a portion of the ticket has been used:
1. Via one-way fares: An amount equal to the lowest comparable one-way fare for the class of service paid for;
2. Via round-trip, circle-trip, or open-jaw fares: Fifty percent of the round-trip fare for the class of service paid for, for the unflown segment;
3. Via area fares/flat rate fares: The refund amount will be computed by applying the same rate of discount, if any, applied in computing the original fare from the point of termination to the destination named on the ticket, next stopover, or the point where air transportation will be resumed via:
  1. The routing specified on the ticket, if the point of termination was on the routing of the ticket; or,
  2. If the point of termination was not on the routing specified on the ticket, the direct routing of any carrier operating service between such points.
4. If no fare of the type (fare basis) paid by the passenger is published between the point of termination and the passenger's destination or next stopover point, the amount of the refund will be the same proportion of the normal coach Y type fares and fare published between the point of termination and the passenger's destination or next stopover point, as the fare paid is of the normal coach (Y type fares and fare between the passenger's point of origin or previous stopover point and destination or next stopover point. Exception: AS shall not be obligated to refund any portion(s) of a ticket which does not reflect a confirmed reservation on an AS flight involved in a schedule irregularity, unless such ticket was issued by AS.
5. If alternative surface transportation is provided and is acceptable to the passenger, no refund will be provided.
6. If fare is for transportation solely on Substitute Service Flights (as defined by Rule 5) involuntary refunds are deferred to the respective substitute service carrier's accounting office for computations.
AS will make no refund if transportation is provided from the point of Schedule Irregularity to the ticketed destination or stopover airport, or its co-terminal indicated below:
1. Burbank/BUR, Long Beach/LGB, Los Angeles/LAX, Ontario/ONT, Orange County/SNA
2. Orange County/SNA, San Diego/SAN
3. Palm Springs/PSP, Ontario/ONT
4. Oakland/OAK, San Francisco/SFO, San Jose/SJC
5. Washington-Reagan/DCA, Washington-Dulles/IAD, Baltimore/BWI
6. Newark/EWR, New York/JFK, New York/LGA
7. Seattle/SEA, Bellingham/BLI
8. Bellingham/BLI, Vancouver/YVR

Rule 270AS - Refunds-Voluntary

When Rules 35 (Refusal to Transport), 50 (Acceptance of Children), or 240 (Failure to Operate on Schedule) are not applicable, if named in the routing AS will, at the request of the passenger, and upon surrender of the unused portion of the AS issued ticket including the passenger receipt, refund to the passenger on the following basis:
1. Any refund will be subject to fare rules of ticket purchased. A credit certificate may be given for any ticket that is non-refundable according to its fare rules. Any tax or other charge that is imposed by a government authority and required to be collected from a passenger is in addition to the published fare. Such taxes and charges are refundable only if the fare on which the tax or charge is assessed is itself refundable according to its fare rules.
2. If no portion of the ticket has been used, the refund will be an amount equal to the fare, taxes, and charges paid.
3. If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare and charges applicable to the ticket issued to the passenger, and the lowest applicable one way coach fare at the time of ticketing in the same inventory as originally ticketed, or if not available, the lowest one way coach fare in effect at the time of ticketing in a booking class higher than the class originally booked and ticketed and charges applicable to the transportation of the passenger covered by the used portion of the ticket.
4. Refund will be made in accordance with 1) above provided that the unused coupons are surrendered to AS within 1 year of the ticket issue date.
5. Refund will be made in accordance with 2) above, provided that the unused coupons are surrendered to AS within 1 year of date of outbound travel.
6. AS assumes no obligation to issue a voluntary refund unless such ticket was issued on AS ticket stock. The term "AS ticket stock" means tickets bearing the AS carrier code (027) as the first three digits of the ticket serial number.
Note: Any refund will be subject to fare rules of ticket purchased. A credit certificate may be given for any ticket that is non-refundable according to its fare rules
Person to Whom Refund is Made: Exception 1:
1. Tickets issued in exchange for a Prepaid Ticket Advice (PTA) and/or Miscellaneous Charges Order (MCO) will be refundable only to the purchaser of the PTA and/or Miscellaneous Charges Order.
2. Tickets issued under a Universal Air Travel Plan (UATP) will be refundable only to the subscriber against whose account the ticket was charged.
3. Tickets issued against a transportation request issued by a government agency, other than the U.S. Government, will be refunded only to the government agency which issued the transportation request.
4. Tickets issued against a U.S. Government Transportation Request, (GTR) will be refunded only to the U.S. Government agency which issued the U.S. Government Transportation Request, by check made payable to the "Treasurer of the United States".
5. Tickets issued against a credit card honored by AS will be refunded only to the account of the person to whom such credit card was issued.
Exception 2: Tickets refundable to person other than passenger. If, at the time of purchase, the purchaser designates on the ticket another person or entity to whom refund shall be made, the refund will be made to the person so designated. A refund made in accordance with this procedure to a person representing him/herself as the person so designated on the ticket or exchange order shall be deemed a valid refund, and AS will not be liable to the true passenger for another refund. Exception 3: If at the time of application for refund, evidence is submitted that a company purchased the ticket on behalf of its employee, or the travel agent has made refund to its client, such refund will be made directly to the employee's company or the travel agent.
Lost Tickets
1. When a passenger loses his/her ticket, or the unused portion thereof, AS, if it issued the ticket, will refund the following amount:
  1. If no portion of the ticket has been used, an amount equal to the fare and charges paid.
  2. If a portion of the ticket has been used, and
    1. The passenger has purchased a new ticket covering the same transportation as that covered by the unused portion of the lost ticket, an amount equal to the fare and charges paid for such new ticket.
    2. The passenger has not purchased a new ticket covering the same transportation as that covered by the unused portion of the lost ticket, an amount equal to the difference between the fare and charges paid and the fare and charges applicable to the transportation of the passenger covered by the used portion of the ticket.
  Note: Any refund will be subject to fare rules of the original ticket. A credit certificate may be given for any ticket that is non-refundable according to its fare rules.
2. Application for Refund:
  1. Time limit: Application for refund must be made no later than one month after the expiration date of the lost ticket.
  2. Application must be made on forms prescribed by AS for such refunds, and refunds will not be issued earlier than four months after receipt of proof of loss.
3. Refund will be made only provided that the lost ticket or lost portion thereof has not previously been honored for transportation or refunded to any person.
4. AS will make such refund only provided that the person to whom refund is made agrees, in such forms as AS may require, to indemnify AS for any loss or damage which it may sustain by reason of such refund.
5. A USD 60.00 per ticket service charge shall be imposed for handling lost ticket refund requests, except that no service charge will be imposed for military passengers when transportation is paid for with a U.S. Government Transportation Request (Form No. 1169). Exception: If lost ticket is found and returned to AS within 4 months from date of reported loss, service charge will be waived.
Aged Refunds: Refunds will not apply for tickets presented later than one year from the date of issuance of the original ticket. Note: For partially used tickets, refunds will be made (subject to fare rules) provided that the unused coupons are surrendered to AS within 1 year of date of outbound travel.

Rule 275AS - Refunds Involving Foreign Currency

AS reserves the right to refuse to make any refund in a currency other than that used in the purchase or at a place other than that at which payment was made.