Revised: August 23, 2011
Previous versions
When AS, at an airport in the United States/Canada, is unable to provide previously confirmed space due to more passengers holding confirmed reservations and tickets than there are available seats on a flight, AS will take the actions specified in the provisions of this rule. This rule shall only apply to as flights departing from the United States for foreign transportation.
Our apology at this moment may seem immaterial and secondary to your concerns, but we are genuinely sorry that you have been involuntarily denied boarding on our flight. Our foremost concern is to reaccommodate and compensate you as quickly as possible.
While this form describes your rights in regulatory terms as required by the Department of Transportation, we also feel it is equally important to answer any questions you may have at this time.
Compensation for Denied Boarding
If you have been denied a reserved seat on Alaska Airlines, you
are probably entitled to monetary compensation. This notice explains
the airline's obligation and the passenger's rights in the case
of an oversold flight, in accordance with regulations of the U.S.
Department of Transportation (D.O.T.).
Volunteers and Boarding Priorities
If a flight is oversold (more passengers hold confirmed reservations
than there are seats available), no one may be denied boarding
against his or her will until airline personnel first ask for volunteers
who will give up their reservation willingly, in exchange for a
payment of the airline's choosing. If there are not enough volunteers,
other passengers may be denied boarding involuntarily in
accordance with the following boarding priority of Alaska Airlines.
When it becomes necessary to involuntarily deny boarding to confirmed travelers, customers will be boarded in the following order until all available seats are occupied:
Compensation of Involuntary Denied Boarding
If you are denied boarding involuntarily, you are entitled to a payment of
"denied boarding compensation" from the airline unless:
Amount of Denied Boarding Compensation
Domestic Transportation: Passengers traveling between points within the United States (including the territories and possessions) who are denied boarding involuntarily from an oversold flight are entitled to:
| Length of Delay | Compensation Due |
|---|---|
| 0 to 1 hour arrival delay | No Compensation |
| 1 to 2 hour arrival delay | 200% of one-way fare (no more than $650) |
| Over 2 hours arrival delay | 400% of one-way fare (no more than $1300) |
International Transportation: Passengers traveling from the United States to a foreign point who are denied boarding involuntarily from an oversold flight originating at a U.S. airport are entitled to:
| Length of Delay | Compensation Due |
|---|---|
| 0 to 1 hour arrival delay | No Compensation |
| 1 to 4 hour arrival delay | 200% of one-way fare (no more than $650) |
| Over 4 hours arrival delay | 400% of one-way fare (no more than $1300) |
Alternate Transportation: "Alternate transportation" is air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in the case of denied boarding.
Method of Payment
Except as provided below, the airline must give each passenger who qualifies for involuntary denied boarding compensation a payment by cash or check for the amount specified above, on the day and at the place the involuntary denied boarding occurs. If the airline arranges alternate transportation for the passenger's convenience that departs before the payment can be made, the payment shall be sent to the passenger within 24 hours. The air carrier may offer free or discounted transportation in place of the cash payment. In that event, the carrier must disclose all material restrictions on the use of the free or discounted transportation before the passenger decides whether to accept the transportation in lieu of a cash or check payment. The passenger may insist on the cash/check payment or refuse all compensation and bring private legal action.
Passenger's Options
Acceptance of the compensation may relieve (name of air carrier) from any further liability to the passenger caused by its failure to honor the confirmed reservation. However, the passenger may decline the payment and seek to recover damages in a court of law or in some other manner.
Rule 90AS - Refunds
Exception 1
Exception 2: Tickets refundable to person other than passenger. If, at the time of purchase, the purchaser designates on the ticket another person or entity to whom refund shall be made, the refund will be made to the person so designated. A refund made in accordance with this procedure to a person representing him/herself as the person so designated on the ticket or exchange order shall be deemed a valid refund, and AS will not be liable to the true passenger for another refund.
Exception 3: If at the time of application for refund, evidence is submitted that a company purchased the ticket on behalf of its employee, or the travel agent has made refund to its client, such refund will be made directly to the employee's company or the travel agent.
Note: Any refund will be subject to fare rules of ticket purchased. A credit certificate may be given for any ticket that is non-refundable according to its fare rules
Exception: If lost ticket is found and returned to AS within 4 months from date of reported loss, service charge will be waived.