Section I - General Rules

Rule 95AS - Amenities and Services for Delayed Passengers

1. Amenities/Services for Delayed Passengers: AS will furnish amenities to passengers holding reservations and to standby passengers who have been cleared for boarding on a flight which is delayed more than 1 hour, or canceled. The type of amenities given will be dependent upon the length of delay and shall not exceed a period of 24 hours from the time of occurrence.
   
   Exception 1: We cannot provide the amenities outlined in this section if air traffic control, a weather situation, or another extraordinary circumstance beyond our control occurs at any city within your intended flight routing. We will do all possible to advise you of weather problems before departure, but it is always advisable to check weather conditions along your route and plan accordingly.
   
   Exception 2: No amenities will be provided on Substitute Service Flight series 4500 when the aircraft involved have a seating capacity of less than 19 passengers.
   1. One Hour: If we've caused your arrival to be one hour or more past your original scheduled arrival, upon request, we can assist you in making a phone call. Depending on the location, you'll either receive a Quick Call phone card, or we'll offer you our phone if it is available, and able to dial beyond the airport.
   2. Two Hours:
      1. If your flight is delayed two hours or more, you will receive an AirCare Apology certificate which includes your choice of 1,000 Alaska Airlines Mileage Plan Bonus Miles, or a $25 (USD) discount on a future flight.
   3. Canceled:
      1. If your flight is canceled, and the city where the cancellation occurs is 100 miles away from home, hotel accommodations can be provided. Accommodations include single or family rooms and round trip ground transportation to an airport area hotel.

Rule 96AS - Customer Service Commitment (CSC)

The Alaska Airlines Customer Service Commitment (CSC) is incorporated by reference in this Contract of Carriage. The Carrier's CSC further explains, augments and expands upon Carrier's policies, procedures, methods of operation, obligation and dedication to customer safety, service and satisfaction.

Rule 106AS - Acceptance of Live Animals

Conditions and Charges for Acceptance of Live Animals: AS will accept domestic cats, dogs, household birds, and certain other live animals for transportation, (at AS's discretion) subject to the conditions below:

1. AS will not accept animals in the cabin or cargo hold to/from Hawaii.
2. Animals must be at least 8 weeks old and weaned.
3. A health certificate from a veterinarian is required.
4. Muzzled, pregnant, injured or ill animals will not be accepted. Exception: For Service Animals (see IPRG Rule 107).
5. Animals will be accepted for carriage on Alaska flight series 1-999 and 2000-2999 only. Interline transfers must be made by the passenger. If there is more than a 4 hour connection for a pet in the cargo hold (AVIH) the pet must be short checked from point to point. Customers still have the option to check their pet point to point with a 2 hour connection.
6. Advance arrangements must be made.
7. The animals must be harmless inoffensive, odorless, and require no attention during transit.
8. The animal must be confined in a cage or container subject to inspection and approval by Alaska before acceptance and in conformance with 9CFR or IATA live animal regulations.
9. Environmental conditions must pose no hazard to the safety or comfort of the animal.
10. The passenger must make all arrangements and assume full responsibility for complying with all applicable laws, customs, and/or other governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal is being transported.
11. Animals will be transported in either the passenger or the belly cargo compartment. However, if transported in the passenger compartment, animals will also be subject to the additional conditions and charges specified below. Alaska reserves the right to limit the number of containers per flight.
12. Carriage of animal is limited to one container in the first class passenger compartment and a maximum of five in the coach compartment.
13. The container must be stored under the passenger's seat, and the animal must remain in the container while on board the aircraft.
14. Under seat dimensions on Alaska Airlines aircraft are as follows:
     
    

    Aircraft Type	First Class	Coach Class
    737-400	9.75" x 17" x 24"	11" x 14-19" x 24"
    737-700	11" x 17" x 24"	11" x 14-19" x 24"
    737-800	11" x 11" x 24"	9" x 14-19" x 24"
    737-900	11" x 11" x 24"	9" x 14-19" x 24"
    MD-80	11" x 11" x 24"	11.75" x 11-20.5" x 24"

    
     
    
15. The only animals permitted in the passenger compartment are: domestic cats, dogs, household birds, domestic rabbits, and tropical fish in a leakproof container. Exception: On Substitute Service Flight series 2000-2999, tropical fish and small reptiles or amphibians, such as turtles, lizards, toads, etc. will be accepted in the passenger cabin provided they are in a leak-proof container small enough to fit under the seat.
16. Purebred brachycephalic (short-nosed) dogs and cats are subject to respiratory problems resulting from air travel, stress, and warmer temperatures. The following breeds of brachycephalic dogs and cats may only be accepted as baggage at owner's risk. Excess valuation is not available for these animals.
17. Dogs: American Pit Bull, American Staffordshire Terrier, Boston Terrier, Boxer, Brussels Griffin, Bull Mastiff, Bull Terrier, Bulldog, Chow Chow, Dutch Pug, English Bulldog, English Toy Spaniel, French Bulldog, Japanese Boxer, Japanese Pug, Japanese Spaniel, Pekinese, Pug, Shih Tzu, Staffordshire Bull Terrier.
18. Cats: Burmese, Exotic, Himalayan, Persian
19. A 500-size kennel is the largest kennel Alaska Airlines will accept for Pets in the Baggage Compartment
20. Fee for Live Animal Transportation - For each live animal transported, the charge shall be as follows:
     
    

    Pet in Cabin	Pet in Baggage	Pet and Carrier Combined Weight
    $100.00 (USD/CAD) each way	$100.00 (USD/CAD) each way	Pet and Carrier Combined Weight up to 149 lbs; 150 lbs or more Contact Cargo for Pricing

    
     
    
21. The animal and its container will not be included in determining the free baggage allowance and there will always be a separate charge. Note: The charge for carrying a pet in the cabin (PETC) and transporting a pet in the cargo hold (AVIH) will be USD 100.00 for one-way travel.
22. If the animal is not called for within 6 hr. after arrival, the animal will be placed in a local kennel at the passenger's expense.

Rule 107AS - Service Animals / to Detect Explosives / For Search and Rescue

1. Service Animals trained to lead the blind or assist the deaf will be accepted for transportation without charge. AS reserves the right to check identification to verify the need for a Service Animal. Service Animals are permitted in the cabin, but may not occupy a seat.
2. AS will accept for transportation without charge a properly harnessed Service Animal trained in explosive detection, drug detection, or search and rescue when it is accompanied by its handler. Only one Service Animal is allowed per cabin and the Service Animal is not permitted to occupy a seat. The Service Animal and its handler must be on official duty status which AS may require documentation of. Note: For all other conditions and charges for acceptance of live animals - see Rule 106 - Acceptance of Live Animals.

Note: Guide/Service dogs that meet the State of Hawaii entry requirements may accompany a traveler with a disability to/from Hawaii without Quarantine. Emotional Support animals that do not fall into the State of Hawaii Department of Agriculture definitions of a guide or service dog will not be allowed to travel.