Section I - General Rules

Revised: January 10, 2012
Previous versions

Rule 95AS - Amenities and Services for Delayed Passengers

Amenities/Services for Delayed Passengers: AS will furnish amenities to passengers holding reservations and to standby passengers who have been cleared for boarding on a flight which is delayed more than 1 hour, or canceled. The type of amenities given will be dependent upon the length of delay and shall not exceed a period of 24 hours from the time of occurrence.

Exception: We cannot provide the amenities outlined in this section if air traffic control, a weather situation, or another extraordinary circumstance beyond our control occurs at any city within your intended flight routing. We will do all possible to advise you of weather problems before departure, but it is always advisable to check weather conditions along your route and plan accordingly.

One Hour: If we've caused your arrival to be one hour or more past your original scheduled arrival, upon request, we will offer the use of an AS business phone that is able to dial outside of the airport.
Two Hours: If your flight is delayed two hours or more, one of our airport Customer Service Agents will provide you with an Apology Brochure which includes 2,000 Mileage Plan Bonus Miles to be deposited into your Alaska Airlines Mileage Plan account.
Canceled: If your flight is canceled, and the city where the cancellation occurs is 100 miles away from home, hotel accommodations can be provided. Accommodations include single or family rooms and round trip ground transportation to an airport area hotel.

Rule 96AS - Customer Service Commitment (CSC)

The Alaska Airlines Customer Service Commitment (CSC) addresses the airline's policies, procedures, methods of operation, obligation and dedication to customer safety, service and satisfaction and includes the provisions of the Alaska Airlines tarmac delay contingency plan that applies to all Alaska Airlines flights operated by Alaska Airlines, Horizon Air, or SkyWest. For other Alaska Airlines code share flights that are operated by Delta Airlines, American Airlines, Era or PenAir or another carrier, the tarmac delay contingency

Rule 106AS - Acceptance of Live Animals

Conditions and Charges for Acceptance of Live Animals Other than Service Animals: AS will accept domestic cats, dogs, household birds, and certain other live animals for transportation, (at AS's discretion) subject to the conditions below:

Animals must be at least 8 weeks old and fully weaned.
A health certificate from a veterinarian is required.
Muzzled, pregnant, injured or ill animals will not be accepted. Exception: For Service Animals (see IPRG Rule 107).
Animals will be accepted for carriage on AS flights 1-999, 2000-2999, and 3450-3499 only. Customers connecting to another airline must collect the animal from AS at the connection city and recheck the pet with the other airline. If there is more than a 4 hour connection for a pet in the cargo hold (AVIH) the pet must be short checked from point to point. Customers still have the option to check their pet point to point with a 2 hour connection.
Advance arrangements must be made.
The animals must be harmless inoffensive, odorless, and require no attention during transit.
The animal must be confined in a cage or container subject to inspection and approval by AS before acceptance and in conformance with 9 CFR or IATA live animal regulations.
Environmental conditions must pose no hazard to the safety or comfort of the animal.
The passenger must make all arrangements and assume full responsibility for complying with all applicable laws, customs, and/or other governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal is being transported.
Animals will be transported in either the passenger or the belly cargo compartment. However, if transported in the passenger compartment, animals will also be subject to the additional conditions and charges specified below. AS reserves the right to limit the number of containers per flight.
Carriage of animal is limited to one container in the first class passenger compartment and a maximum of five in the coach compartment.
16. The container must be stored under the passenger's seat, and the animal must remain in the container while on board the aircraft. Maximum hard-sided container size is 17 in. by 12 in. by 7.5 in. Maximum soft-sided container size 17 in. by 12 in. by 9.5 in.
The only animals permitted in the passenger compartment are: domestic cats, dogs, household birds, and domestic rabbits.
Purebred brachycephalic (short-nosed) dogs and cats are subject to respiratory problems resulting from air travel, stress, and warmer temperatures. The following breeds of brachycephalic dogs and cats may only be accepted as baggage at owner's risk. Excess valuation is not available for these animals.
Dogs: American Pit Bull, American Staffordshire Terrier, Boston Terrier, Boxer, Brussels Griffin, Bull Mastiff, Bull Terrier, Bulldog, Chow Chow, Dutch Pug, English Bulldog, English Toy Spaniel, French Bulldog, Japanese Boxer, Japanese Pug, Japanese Spaniel, Pekinese, Pug, Shih Tzu, Staffordshire Bull Terrier.
Cats: Burmese, Exotic, Himalayan, Persian

Charge for Live Animal Transportation - For each live animal kennel transported, the charge shall be as follows:

Pet in Cabin	Pet in Baggage	Pet and Carrier Combined Weight
$100.00 (USD/CAD) each way	$100.00 (USD/CAD) each way	Pet and Carrier Combined Weight up to 150 lbs; 151 lbs or more Contact Cargo for Pricing

The charges outlined are applicable for all customers, including those whose checked baggage charges are waived
If the animal is not called for within 6 hr. after arrival, the animal will be placed in a local kennel at the passenger's expense.
Hawaii Exceptions
1. Dogs and cats are the only animals accepted to and from Hawaii
2. Interline transfers are not permitted to Hawaii. Cats and dogs are only allowed to be transported to Honolulu airport, unless a customer has a valid Neighbor Island Inspection permit for Direct Release at Kona, Lihue and Kahului airports.

Rule 107AS - Service Animals / Emotional and Psychiatric Support Animal / To Detect Explosives / For Search and Rescue

AS accepts for transportation, without charge, trained service animals for travel with a customer with a disability who requires the animal to assist them in the performance of necessary activities. The animals will be permitted to accompany the passenger in the cabin, if they meet the conditions of acceptance noted below.
Conditions of Acceptance:
1. AS shall accept as evidence that an animal is a service animal such items as identification cards, other written documentation, the type of harness or markings on the harness, tags or other credible assurances of the customer with a disability using the animal.
2. Service animals must be properly harnessed and remain under the direct control of the customer. A service animal will be denied boarding or removed from the flight by AS if the animal cannot be contained by the customer or otherwise exhibits behavior that poses a threat to the health or safety of other customers or a significant threat of disruption.
3. Service animals should be small enough to sit in the lap of the accompanying passenger with a disability or in the personal space of that passenger's seat without invading another customer's seat area. If the service animal does not meet these constraints, or cannot fit safely in the cabin, AS will reaccommodate the passenger in a non-discriminatory manner based on applicable contract of carriage provisions and fare rules.
4. Customers with service animals will not be seated in emergency exit rows. They may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
5. A qualified individual with a disability may travel with an emotional/psychiatric support animal in the cabin if certain documentation requirements are met. Prior to boarding, the customer must present to AS current documentation (i.e. not older than one year from the date of the Customer's scheduled initial flight) on the letterhead of a licensed mental health or medical doctor who is treating the customer's mental health-related disability stating:
  1. The customer has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fourth Edition (DSM IV)
  2. The Customer needs the emotional support or psychiatric Service Animal as an accommodation for air travel and/or for activity at the customer's destination
  3. The individual providing the assessment is a licensed mental health professional, and the customer is under his or her professional care.
  4. The date and type of the mental health professional's or medial doctor's license and the state or other jurisdiction in which it was issued. AS reserves the right to authenticate any documentation presented.
AS accepts for transportation, without charge, a properly harnessed animal trained in explosive detection, drug search, and rescue, or other specific functions, when accompanied by its handler on official emergency business as authorized by an appropriate federal, state, or local government agency. The dog will be permitted to accompany its handler into the cabin, but not to occupy a seat.
Local regulations at the customer's final or intermediate destination(s) may apply and impose further requirements or restrictions, including but not limited to, carriage in the passenger cabin, limitations on the designation of service animals to dogs only, or the non-recognition of emotional support animals as trained and qualified service animals.
The customer assumes full responsibility for the safety, well-being, and conduct of its service animal, including the interaction of the service animal with other customers who may come in contact with the animal while on board the aircraft, and for compliance with all governmental requirements, requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state, or territory from and/or to which the animal is being transported.
A health certificate is not required for service animals

Note: Guide/Service dogs that meet the State of Hawaii entry requirements may accompany a customer with a disability to/from Hawaii without Quarantine. Emotional Support or Psychiatric Service Animals that do not fall into the State of Hawaii Department of Agriculture definitions of a guide or service dog will not be allowed to travel.