Travel Advisory
East Coast Snow Storm
Alaska Airlines and Horizon Air are providing the following options to reschedule or rebook flights without incurring the standard change fees. All rescheduled travel may be subject to higher fares.
If your flight has been canceled, you can request a refund. Flights must be changed prior to the originally scheduled departure date.
Details on Exception Policy
| Event | Travel To/From | Tickets Purchased On/Before | Travel Dates | Exception Policy |
|---|---|---|---|---|
| East Coast Snow Storm | Washington, DC (DCA) | February 4, 2010 | February 4-9, 2010 |
Change Fees waived if new travel is completed on or before February 21, 2010. Tickets must be reissued by February 11, 2010. |
| East Coast Snow Storm | Newark (EWR) | February 4, 2010 | February 4-7, 2010 |
Change Fees waived if new travel is completed on or before February 21, 2010. Tickets must be reissued by February 11, 2010. |
What to Do
If your flight plans are affected, you can change your flight online under view/change a reservation link or you can call:
- Alaska Airlines Reservations: 1-800-ALASKAAIR (1-800-252-7522)
- Horizon Air Reservations: 1-800-547-9308
- TTY/TDD Users: 1-800-682-2221
If your flight is booked through Alaska Airlines Vacations, please contact the Vacations Desk at 1-800-468-2248.
New International Travel Security Directive
The Transportation Security Administration (TSA) has issued a new security directive affecting flights departing international locations arriving in the United States. For Alaska Airlines and Horizon Air passengers this affects flights coming from Canada or Mexico into the United States.
Passengers traveling from Canada or Mexico should arrive at the airport a minimum of 2 hours before departure in order to help with the additional security measures. Passengers are encouraged to check all their luggage on these flights.
- Additional Searches: All passengers flying into the United States will be searched at the departure gate, in addition to normal screening at security checkpoints.
- Travel from Canada: The Canadian Air Transportation Security Authority (CATSA) allows passengers one small carry-on bag and one personal item, such as a purse. For more information, including carry-on size requirements, please refer to the CATSA website.
- Additional Inflight Security: Added security measures while on the international flights are also being put into effect.
As always, we advise you to check your flight status before departure. Sign up for Trip Alerts or Flight Status Alerts and we'll notify you of any last minute delays, cancellations, or gate changes on your flights by email or text message.
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