Mileage Plan General Questions

Self Help Line:
Mileage account balance, year-to-date activity, qualifying flights towards MVP or Gold Status and award redemption instructions can be accessed through our self-help line:
1-800-622-2680
24 hours a day, 7 days a week

Email:
Change of address
Mileage Credit Request
Contact Customer Care

Phone:
For other Mileage Plan questions contact Customer Care toll free:
1-800-654-5669
8:00 a.m. - 6:00 p.m. (PT), Monday-Friday

Fax Service:
206-433-3477
24 hours a day, 7 days a week

Address:
Customer Care
P.O. Box 24948
Seattle, WA 98124-0948

Need to Find Your Mileage Plan Number?

If you have an Alaska Airlines Credit Card, you can find your Mileage Plan number on the lower left corner of your card right below your name.

Please note: This Mileage Plan number is the number of the primary cardholder. If there are additional cards issued under the primary cardholders account number e.g. a spouse card, the Mileage Plan number on that card will also be the primary cardholder's Mileage Plan number.

To locate a Mileage Plan number other than the primary cardholders',
call Customer Care at 1-800-654-5669.