Contact Information
Reservations
Find answers for Preflight Questions or Issues, Flight Reservations and Changes, Award Travel, Seat Assignments, or First Class Upgrades.Telephone:
Alaska Airlines: 1-800-ALASKAAIR (1-800-252-7522) 5:00 a.m. - Midnight (PT), Daily.Alaska Airlines Group Reservations (10 or more): 1-800-445-4435 6:00 a.m. - 6:00 p.m. (PT), Monday-Friday and 7:30 a.m. - 6:00 p.m. (PT), Saturday.
Horizon Air: 1-800-547-9308 5:00 a.m. - Midnight (PT), Daily.
Horizon Air Group Reservations (10 or more): 1-800-547-3209 6:00 a.m. - 6:00 p.m. (PT), Monday-Friday.
Alaska Airlines and Horizon Air TTY: 1-800-682-2221
If you are calling from outside of the United States, please refer to our list of International Toll-Free Numbers below.
Customer Care
Find answers for Post Flight Questions or Issues, Mileage Plan Program rules, Mileage Activity, Missing Mileage Credit, Web Error Help, Forgot User ID or Password, Web Check-In, Discount Codes, Alaska Airlines Credit Card Q & A or request a copy of a ticket receipt.Email:
Alaska Airlines: E-mail Post Flight Comments
Horizon Air: E-mail Customer Comments
Alaska Airlines/Horizon Air: E-mail Mileage Plan Inquiries
Telephone:
Alaska Airlines: 1-800-654-5669 8:00 a.m. - 5:45 p.m. (PT), Monday-Friday
Horizon Air: 206-431-3647 7:30 a.m. - 6:00 p.m. (PT), Monday-Friday
Fax Service:
Post Flight Comments: 206-392-2786. Mileage Plan Inquiries: 206-433-3477Address:
Alaska Airlines Customer Care P.O. Box 24948 - SEAGT, Seattle, WA 98124-0948
Horizon Air Customer Relations P.O. Box 68977, Seattle, WA 98168
Vacations & Getaways
Find answers for Vacation Packages, Vacation Protection Plan, or Deposits and Payment.Telephone:
Alaska Airlines Vacation Packages: 1-800-468-2248 7:30 a.m. - 5:30 p.m. (PT), Monday-Friday
Hotel & Car: 1-800-792-2654 - 24 hours
Horizon Air Getaways: 1-877-359-4674 8:30 a.m. - 6:00 p.m. (PT), Monday-Friday; 9:30 a.m. - 2:30 p.m. (PT), Saturday
Baggage
Find answers for Delayed or Lost Baggage, Missing Items, Left on Board Items, or Baggage Claims.What to do first
We ask that you report any irregularity concerning baggage to the Alaska Airlines/Horizon Air Baggage Service Office at your arrival airport. All reports should be made in-person and within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.
Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.
If you did not file a report at the airport
If you did not file a report at the airport, you will need to call the Alaska Airlines/Horizon Air Baggage Service Office at your arrival airport.
If your bag has not been found after 5 days
Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival, and your bag has not been found after 5 days, please call our Central Baggage Service office.
Checking the status of your claim
If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office is handling your claim. If you wish to check the status of your claim, please contact the Central Baggage Service office.
E-mail:
Telephone:
Alaska Airlines/Horizon Air Airport Baggage Service OfficesCentral Baggage Service: 1-877-815-8253 8:00 a.m. - 4:00 p.m. (PT), Monday-Friday
Address:
Central Baggage Service / Baggage Claims P.O. Box 68900 - SEALZ, Seattle, WA 98168
FAX:
206-392-6502Cargo
Online:
Find answers to your cargo questions at Frequently Asked Questions
Email:
Telephone:
1-800-225-2752 Daily: 7:00 a.m. - 7:00 p.m. (PT)Credit Card Billing Inquiries
Email:
Email Credit Card Department about a charge A representative from the Credit Department will respond to you within two business days.Alaska Airlines / Horizon Air Corporate Offices
Alaska Airlines P.O. Box 68900, Seattle, WA 98168. Telephone: 1-800-ALASKAAIR.
Horizon Air 19521 Pacific Hwy South, Seattle, WA 98188 Telephone: 1-800-547-9308.
Other Departments
Alaska Airlines Customer Care P.O. Box 68900 - SEAZI, Seattle, WA 98168. Telephone: 1-800-654-5669.
Horizon Air Customer Relations P.O. Box 68977, Seattle, WA 98168. Telephone: 206-431-3647.
Central Baggage Service & Baggage Claims P.O. Box 68900 - SEALZ, Seattle, WA 98168. Telephone: 1-877-815-8253.
Mileage Plan P.O. Box 24948, Seattle, WA 98124-0948. Telephone: 1-800-654-5669.
Alaska Air Group P.O. Box 68900, Seattle, WA 98168.
International Offices
Find answers for: International Toll-Free Reservation Numbers, International Office addresses and local numbers.Antigua: 011-800-25275200, Argentina: 00-800-25275200, Australia: 0011-800-25275200, Belgium: 00-800-25275200, Bermuda: 011-800-25275200, Canada: 1-800-252-7522, China: 00-800-25275200, Colombia: 005-800-25275200 (Orbitel), 009-800-25275200 (Telecom Colombia), Costa Rica: 00-800-25275200, Denmark: 00-800-25275200, France: 00-800-25275200, Germany: 00-800-25275200, Hong Kong: 001-800-25275200, Hungary: 00-800-25275200, Iceland: 00-800-252-75200, India: 800-308-0101, Ireland: 00-800-25275200, Israel: 014-800-25275200 (Bezeq), 013-800-25275200 (Barak), 012-800-25275200 (Golden Lines), Italy: 00-800-25275200, Japan: 0061-010-800-25275200 (IDC), 001-010-800-25275200 (KDD), 0041-010-800-25275200 (Japan Telecom), 0033-010-800-25275200 (NTT), Korea: 002-800-25275200 (Dacom), 001-800-25275200 (Korea Telecom), 008-800-25275200 (Onse), Malaysia: 00-800-25275200, Mexico: 001-800-252-7522 (Reservations), 001-800-654-5669 (Customer Care), The Netherlands: 00-800-25275200, New Zealand: 00-800-25275200, Norway: 00-800-25275200, Philipines: 00-800-25275200, Portugal: 00-800-25275200, Singapore: 001-800-25275200, Spain: 00-800-25275200, Sweden: 00-800-25275200, Switzerland: 00-800-25275200, Taiwan: 00-800-25275200, Thailand: 001-800-25275200, United Kingdom: 00-800-25275200, USA / Canada: 1-800-ALASKAAIR(1-800-252-7522)
For assistance from countries not listed: 001-206-244-0751 (Note: This is not a toll-free number)
Traveling abroad? One of our International Offices may be able to assist you.
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