About Alaska Airlines / Horizon Air Gift Certificates
General Information
1. What is an Alaska Airlines/Horizon Air gift certificate?
An Alaska Airlines/Horizon Air gift certificate is a cash-value voucher used to purchase electronic air travel tickets on alaskaair.com. Gift certificates can be purchased in denominations ranging from $25 to $500 (USD).
2. Is a gift certificate the same as a Discount Code?
No. A Discount Code has no cash value and is used to reduce airfares for special offers and promotions. A gift certificate has a stored value and is treated as cash.
3. Where can I buy gift certificates?
Gift certificates are available for purchase exclusively at alaskaair.com.
4. Can I personalize my gift certificate?
Yes. You have the ability to choose from a number of themes, including birthday, holiday, anniversary, special occasion, and corporate incentive. You may add a personal message, and either e-mail or print the certificates.
5. How will the recipient get the gift certificate?
When purchasing gift certificates, you have the option to print or e-mail the certificates to your recipients. If you choose the e-mail option you must provide a valid e-mail address for the recipient, or e-mail the certificates to yourself. You can also print the certificate to mail or hand deliver.
6. How long does it take to receive a gift certificate via e-mail?
It is instant. Gift certificates are generated immediately after they are purchased.
7. What forms of payment are accepted to purchase gift certificates?
Gift certificates can only be purchased with credit cards issued in the U.S. and Canada.
8. Are gift certificates refundable? Do they expire?
Gift certificates are not refundable and cannot be redeemed or exchanged for cash, check, or credit. But, gift certificates have no expiration date. Partially used gift certificates will maintain their balance until the entire amount is used. Once the gift certificate is redeemed for an airline ticket, applicable rules and restrictions apply for the fare purchased.
9. What can I buy with a gift certificate?
Gift certificates can only be used on alaskaair.com to purchase new air travel reservations on Alaska Airlines, Horizon Air, and our online codeshare partners. Information about our online codeshare partners, can be found on our
Codeshare Travel Information page.
10. How do I check my gift certificate balance?
Common Questions
1. Can I use gift certificates to make purchases at your call center, ticket counter, or at a travel agency?
No. Gift certificates can only be redeemed at alaskaair.com.
2. Does the named recipient have to be the person using the gift certificate?
No. Gift certificates are fully transferable, but may not be bartered or sold.
3. I didn't receive my PIN by e-mail, how do I get a new one?
Contact our Customer Care department, toll free, at 1-800-654-5669, 8:00 a.m. - 6:00 p.m. (PT), Monday-Friday.
4. I'm having a problem with my gift certificate, who do I contact?
Contact our Customer Care department, toll free, at 1-800-654-5669, 8:00 a.m. - 6:00 p.m. (PT), Monday-Friday.
5. What should I do if I lose my gift certificate code?
Contact the individual who gifted you the certificate, they should have a copy of the code in their records. The risk of loss and title for gift certificates pass to the purchaser or recipient upon our electronic transmission to the recipient. Alaska/Horizon are not responsible for lost or stolen gift certificates.
6. If a ticket cost $150 (USD) and I have a $50 gift certificate, can I use a credit card to pay the balance?
Yes. When the value of a gift certificate does not cover the full value of the new ticket you wish to purchase, you may pay the difference with a credit card.
7. What if the value of my gift certificate is more than the price of my ticket?
If the ticket price is less than the value of the gift certificate, the remaining balance of the gift certificate will be available for future purchases.
8. Will my recipient receive any "spam" e-mails from Alaska Airlines or Horizon Air?
No. Any personal information provided during the gift certificate purchase process will only be used to complete the transaction. Please refer to the
How Information is Used portion of our Privacy Policy for a full explanation.
9. Can I transfer the balance of a gift certificate to another gift certificate?
No. Gift certificates cannot be combined. You may use up to four gift certificates when purchasing a new travel reservation on alaskaair.com.
10. Do I have to type in the dashes when I enter my gift certificate code?
No. It is not necessary to enter the dashes when redeeming your gift certificate.
11. Do you have gift cards?
No. Only gift certificates are available at this time.
12. Is there a limit to how many gift certificates I can buy?
You can buy up to five gift certificates per order or the equivalent of $1000 (USD) per day.
13. Can I use multiple gift certificates at one time?
Yes. You can redeem up to four gift certificates per reservation. Any unused funds will remain on the gift certificate, and remain available for use on a later purchase.
14. May I reload my gift certificate?
No. Unlike gift cards, our gift certificates cannot be reloaded. Once they are used, they can be discarded.
15. Can I use gift certificates on other airlines?
Gift certificates can only be redeemed on alaskaair.com for flights on Alaska Airlines, Horizon Air, and our online codeshare partners. Information about our online codeshare partners, can be found on our
Codeshare Travel Information page.
16. Can you earn miles on tickets purchased with gift certificates?
Yes. Applicable tickets purchased with gift certificates will earn miles.
17. If a gift certificate balance remains unused, is the money lost?
No. Gift certificates have no expiration date. Partially used gift certificates will maintain their balance until the entire amount is used.
