Alaska Airlines and Horizon Air are pleased to provide assistance for our travelers who require Mobility/Wheelchair assistance.
To provide the optimal experience for our travelers, it is recommended that all travelers:
Make their reservations as early as possible. The service(s) can be requested online or over the phone.
Arrive at the airport at least 2 hours prior to departure when requesting these services.
Advise a Customer Service Agent (CSA) of any special requirements when checking in at the airport.
Please note: We do not require information concerning the nature of a disability. However, the more information we have about you and any special requirements you have, the better prepared we can be to meet your needs when you arrive at the airport. In addition to this information page, our Reservations Agents will be happy to discuss your specific needs when you call.
Services
At the Airport
Service is provided:
To/From the gate
On/Off the aircraft
To/From connecting flights
If needed, we will gladly provide assistance with our wheelchairs (available at every airport) and/or electric carts (where available).
Service is provided only from the initial point of contact with an Alaska Airlines representative. After making the request upon arrival at the airport, a waiting period may be necessary for the escort to arrive with the proper equipment.
Please inform the Customer Service Agent (CSA) upon arrival at the airport of all required services, including transfer assistance and/or deplaning at a connecting/arrival point, so we can arrange for a wheelchair to be available when you arrive.
Please note: CSAs cannot wait with a traveler or provide help with ground transportation. If additional escort assistance is required, we recommend that our customers consider traveling with a ticketed safety assistant.
Inflight
Services provided:
Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
Assistance with loading and retrieving carry-on items
Assistance with opening packages
Assistance with identifying food
Assistance to/from the restroom
Please note, we are unable to provide:
Medical services or administration of medication
Assistance with eating
Assistance within the restroom
Equipment Available
Airport Wheelchair
Wheelchairs are available for use at all airport locations.
It is recommended that travelers request this service when making a reservation.
Upon arrival at the airport, notify an Alaska Airlines representative that a wheelchair is required.
After making a request at the airport, an initial waiting period may be necessary for the escort to arrive with the proper equipment.
Please note: Alaska Airlines and Horizon Air do not offer curbside skycap service at most airport locations. Please contact Alaska Airlines or Horizon Air Reservations for skycap information.
Lift/Ramp
Alternative boarding and deplaning methods are available when stairways are used for boarding in place of entry-level loading bridges (also called jetways).
If a traveler is unable to ascend and/or descend stairs, we recommend requesting assistance with ascending/descending stairs when making reservations.
Upon arrival at the airport, notify an Alaska Airlines representative that assistance with stairs is required.
Alternative boarding and deplaning methods include mechanical lifts or ramps.
Please note: Entry-level boarding bridges (i.e., a jetways) are not available in most of our Mexico destinations.
Aisle Chair and Slide Board
We have specially designed wheelchairs available for non-ambulatory customers to use in reaching their seats when boarding and deplaning our aircraft.
If a traveler needs assistance to board and transfer into their seat, we recommend requesting this service when making reservations.
Upon arrival at the airport, notify an Alaska Airlines representative that assistance boarding and transferring into a seat is required.
If needed, a slide board and/or sling will be provided to help transfer the travelers into their seat.
Onboard Wheelchair
All Alaska Airlines and Horizon Air aircrafts are equipped with an onboard wheelchair.
Travelers who need assistance to and from the lavatory may use the onboard wheelchair.
Flight Attendants are trained in the operation of the onboard wheelchair and will assist with its use. However, Flight Attendants cannot lift or carry a customer.
This onboard wheelchair is not to be used outside of the aircraft and must remain onboard.
Bringing Own Wheelchair or Other Assistive Device(s)
Alaska Airlines and Horizon Air transport all types of personal wheelchairs, including folding, collapsible, and non-folding manual wheelchairs; electric/battery-powered wheelchairs; and electric-powered carts and scooters.
We recommend that travelers check in at the ticket counter at least two (2) hours, but no less than one (1) hour before departure if checking any battery-powered equipment. We need this time to ensure equipment meets all federal "dangerous goods" handling requirements.
Please note: All passengers must be available to board at the designated boarding gate at least 30 minutes before posted departure for their flight. Failure to meet these requirements may cause the cancellation of reserved seats and/or the entire reservation.
Bringing own wheelchair
A personal wheelchair can be checked at the ticket counter or the gate.
If a personal wheelchair is checked at the counter, please allow extra time for any necessary arrangements to be made.
A traveler can use our wheelchair equipment after checking a personal wheelchair; an initial waiting period may be necessary for the escort to arrive with the proper equipment.
Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment.
Alternately, arrangements can be made to have a personal wheelchair checked at the departure gate. The wheelchair will be returned at the destination gate upon arrival or at a connecting airport.
Please advise us in advance if you prefer to use your own personal wheelchair at your connecting airport. Time between connecting flights may be insufficient to provide this service if disassembly and re-assembly of a personal wheelchair is required. If time is a factor, we recommend taking advantage of our wheelchair service to get you to your connection.
Folding wheelchair:
A traveler can request to have a folding, collapsible, or breakdown wheelchair stowed onboard the aircraft at time of pre-boarding. (Not available on Horizon Air.)
The number of personal wheelchairs is limited to one personal wheelchair in cabin per flight and this space is provided on a first-ask, first-serve basis.
The wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft.
Wheelchairs stowed onboard have priority over other carry-on items except wheelchairs or mobility devices that belong to other customers.
If the wheelchair will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.
Other assistive device(s):
One additional wheelchair battery, crutches, braces, personal walker, or other prosthetic devices are also permitted on the same flight with the customer who is dependent on the device.
Rigid canes must be stowed in a closet or overhead bin. When required, please contact a Flight Attendant who will be happy to retrieve it for you.
If the assistive device will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.
Seating Accommodations
We offer specific seating accommodations for customers with certain types of disabilities. Customers who are entitled to special seating include:
Travelers who use an aisle chair to board the aircraft
Travelers who cannot readily transfer over a fixed aisle armrest
A person traveling with a safety assistant who will be assisting that individual during the flight
A person traveling with a service animal
A traveler with a fused or immobilized leg
A traveler using onboard medical oxygen (Limited service outside the State of Alaska and not available on Horizon Air.)
A traveler using a Portable Oxygen Concentrator (POC)
Alaska Airlines and Horizon Air aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Reservations at 1-800-ALASKAAIR (1-800-252-7522) for special seating accomodations.
Family Member Airport Escort
A traveler who prefers to have a family member escort him or her to a departure or arrival gate should note the following policies:
One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements.
Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.
If needed, we will gladly provide assistance with our wheelchairs (available at every airport) and/or electric carts (where available).
Service is provided only from the initial point of contact with an Alaska Airlines representative. After making the request upon arrival at the airport, a waiting period may be necessary for the escort to arrive with the proper equipment.
Please inform the Customer Service Agent (CSA) upon arrival at the airport of all required services, including transfer assistance and/or deplaning at a connecting/arrival point, so we can arrange for a wheelchair to be available when you arrive.
Please note: CSAs cannot wait with a traveler or provide help with ground transportation. If additional escort assistance is required, we recommend that our customers consider traveling with a ticketed safety assistant.
Inflight
Services provided:
Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
Assistance with loading and retrieving carry-on items
Wheelchairs are available for use at all airport locations.
It is recommended that travelers request this service when making a reservation.
Upon arrival at the airport, notify an Alaska Airlines representative that a wheelchair is required.
After making a request at the airport, an initial waiting period may be necessary for the escort to arrive with the proper equipment.
Please note: Alaska Airlines and Horizon Air do not offer curbside skycap service at most airport locations. Please contact Alaska Airlines or Horizon Air Reservations for skycap information.
Lift/Ramp
Alternative boarding and deplaning methods are available when stairways are used for boarding in place of entry-level loading bridges (also called jetways).
If a traveler is unable to ascend and/or descend stairs, we recommend requesting assistance with ascending/descending stairs when making reservations.
Upon arrival at the airport, notify an Alaska Airlines representative that assistance with stairs is required.
Alternative boarding and deplaning methods include mechanical lifts or ramps.
Please note: Entry-level boarding bridges (i.e., a jetways) are not available in most of our Mexico destinations.
Aisle Chair and Slide Board
We have specially designed wheelchairs available for non-ambulatory customers to use in reaching their seats when boarding and deplaning our aircraft.
If a traveler needs assistance to board and transfer into their seat, we recommend requesting this service when making reservations.
Upon arrival at the airport, notify an Alaska Airlines representative that assistance boarding and transferring into a seat is required.
If needed, a slide board and/or sling will be provided to help transfer the travelers into their seat.
Onboard Wheelchair
All Alaska Airlines and Horizon Air aircrafts are equipped with an onboard wheelchair.
Travelers who need assistance to and from the lavatory may use the onboard wheelchair.
Flight Attendants are trained in the operation of the onboard wheelchair and will assist with its use. However, Flight Attendants cannot lift or carry a customer.
This onboard wheelchair is not to be used outside of the aircraft and must remain onboard.
Alaska Airlines and Horizon Air transport all types of personal wheelchairs, including folding, collapsible, and non-folding manual wheelchairs; electric/battery-powered wheelchairs; and electric-powered carts and scooters.
We recommend that travelers check in at the ticket counter at least two (2) hours, but no less than one (1) hour before departure if checking any battery-powered equipment. We need this time to ensure equipment meets all federal "dangerous goods" handling requirements.
Please note: All passengers must be available to board at the designated boarding gate at least 30 minutes before posted departure for their flight. Failure to meet these requirements may cause the cancellation of reserved seats and/or the entire reservation.
Bringing own wheelchair
A personal wheelchair can be checked at the ticket counter or the gate.
If a personal wheelchair is checked at the counter, please allow extra time for any necessary arrangements to be made.
A traveler can use our wheelchair equipment after checking a personal wheelchair; an initial waiting period may be necessary for the escort to arrive with the proper equipment.
Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment.
Alternately, arrangements can be made to have a personal wheelchair checked at the departure gate. The wheelchair will be returned at the destination gate upon arrival or at a connecting airport.
Please advise us in advance if you prefer to use your own personal wheelchair at your connecting airport. Time between connecting flights may be insufficient to provide this service if disassembly and re-assembly of a personal wheelchair is required. If time is a factor, we recommend taking advantage of our wheelchair service to get you to your connection.
Folding wheelchair:
A traveler can request to have a folding, collapsible, or breakdown wheelchair stowed onboard the aircraft at time of pre-boarding. (Not available on Horizon Air.)
The number of personal wheelchairs is limited to one personal wheelchair in cabin per flight and this space is provided on a first-ask, first-serve basis.
The wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft.
Wheelchairs stowed onboard have priority over other carry-on items except wheelchairs or mobility devices that belong to other customers.
If the wheelchair will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.
Other assistive device(s):
One additional wheelchair battery, crutches, braces, personal walker, or other prosthetic devices are also permitted on the same flight with the customer who is dependent on the device.
Rigid canes must be stowed in a closet or overhead bin. When required, please contact a Flight Attendant who will be happy to retrieve it for you.
If the assistive device will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.
We offer specific seating accommodations for customers with certain types of disabilities. Customers who are entitled to special seating include:
Travelers who use an aisle chair to board the aircraft
Travelers who cannot readily transfer over a fixed aisle armrest
A person traveling with a safety assistant who will be assisting that individual during the flight
A person traveling with a service animal
A traveler with a fused or immobilized leg
A traveler using onboard medical oxygen (Limited service outside the State of Alaska and not available on Horizon Air.)
A traveler using a Portable Oxygen Concentrator (POC)
Alaska Airlines and Horizon Air aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Reservations at 1-800-ALASKAAIR (1-800-252-7522) for special seating accomodations.
A traveler who prefers to have a family member escort him or her to a departure or arrival gate should note the following policies:
One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements.
Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.
