Other Special Needs

Alaska Airlines and Horizon Air provide a meet and assist service for travelers who need assistance through the airport.

To provide the optimal experience for our travelers, it is recommended that all travelers:

Make their reservations as early as possible. The service(s) can be requested online or over the phone.
Arrive at the airport at least 2 hours prior to departure when requesting these services.
Advise a Customer Service Agent (CSA) of any special requirements when checking in at the airport.

Please note: We do not require information concerning the nature of a disability. However, the more information we have about you and any special requirements you have, the better prepared we can be to meet your needs when you arrive at the airport. In addition to this information page, our Reservations Agents will be happy to discuss your specific needs when you call.

Services

At the Airport

Service is provided:

To/From the gate
On/Off the aircraft
To/From connecting flights

If needed, we will gladly provide assistance with our wheelchairs (available at every airport) and/or electric carts (where available).

Service is provided only from the initial point of contact with an Alaska Airlines representative. After making the request upon arrival at the airport, a waiting period may be necessary for the escort to arrive with the proper equipment.

Please inform the Customer Service Agent (CSA) upon arrival at the airport of all required services, including transfer assistance and/or deplaning at a connecting/arrival point, so we can arrange for a wheelchair to be available when you arrive.

Please note: CSAs cannot wait with a traveler or provide help with ground transportation. If additional escort assistance is required, we recommend that our customers consider traveling with a ticketed safety assistant.

Inflight

Services provided:

Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
Assistance with loading and retrieving carry-on items
Assistance with opening packages
Assistance with identifying food
Assistance to/from the restroom

Please note, we are unable to provide:

Medical services or administration of medication
Assistance with eating
Assistance within the restroom

Customers with Cognitive and Developmental Disabilities

Alaska Airlines/Horizon Air does not have an adult assistance program in which continual care is provided; however, we do provide escort assistance to individuals who need help to and from the aircraft and transport between gates.

Please note:

The escort will be unable to remain with the traveler.
If a traveler is in need of continual care while onboard the aircraft; for example, cannot respond to crew member instructions or assist in his or her own evacuation, we recommend that our customers consider traveling with a ticketed attendant.

Note: Customers should not request to have an adult traveler (age 18 and older) with a cognitive or developmental disability arranged as a child traveler. Alaska Airlines and Horizon Air's Unaccompanied Minor Service is only for children ages 5-17.

Customers Who Do Not Speak English

Alaska Airlines and Horizon Air do not offer translation services; however, we do provide escort assistance to individuals who need help to and from the aircraft and transport between gates.

Family Member Airport Escort

A traveler who prefers to have a family member escort him or her to a departure or arrival gate should note the following policies:

One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.

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