Oxygen and Other Medical Assistance

Supplemental Medical Oxygen

Alaska Airlines will provide supplemental medical oxygen on our domestic and international flights with at least two (2) business days' advance notice.

A nominal fee is charged for this service, with the amount dependent upon the length of your journey. Fees will be collected via credit/debit card only at the time your request is made through our reservations department at 1-800-ALASKAAIR.

Oxygen fees are shown below, based on mileage traveled:

• 0001 to 1250 miles one way $125.00
• 1251 to 2500 miles one way $200.00
• 2501 to 3750 miles one way $275.00
• over 3751 miles one way $350.00

One-way fees do not include voluntary stopovers exceeding four hours.

A travel clearance form (issued by our medical screening firm MedAire) is required at check-in, and must be signed by your physician prior to travel.

This travel clearance form must verify the need for medical oxygen as well as the rate of flow required per minute, and must remain with you in the aircraft cabin as you travel.

The 2-day advance notice provides the time required to verify the need for and amount of oxygen with the physician and ship the medical oxygen containers to your point of origin.

We do not provide oxygen for use at ground locations. Travelers need to make further arrangements if medical oxygen is required at departure, connecting, or arrival cities.

For safety reasons, airline staff cannot use the aircraft's emergency oxygen during the flight.

Supplemental medical oxygen service may be arranged for Alaska Airlines flight numbers 001-999 only. For service on any codeshare or subcontractor flights, please contact the operating carrier directly.

While Horizon Air accepts certain specific Portable Oxygen Concentrators, medical oxygen services are not offered on any Horizon Air flights.

Contact 1-800-ALASKAAIR to request Supplemental Medical Oxygen service.

FAA regulations prohibit the use of a customer's personal oxygen equipment during flight unless it falls under the Portable Oxygen Concentrator (POC) guidelines below.

Portable Oxygen Concentrator

Alaska Airlines and Horizon Air accept AirSep Freestyle and Lifestyle models, Inogen One, Respironics EverGo and SeQual Eclipse oxygen concentrating devices on domestic and international flights.

Portable Oxygen Concentrator service may be arranged for Alaska and Horizon flight numbers 001-999 and 2000-2999 only. For service on any codeshare or subcontractor flights, please contact the operating carrier directly.

Customers are required to provide and know how to use rented or owned "approved" Portable Oxygen Concentrators for use onboard, as Alaska Airlines and Horizon Air do not provide this equipment.

There is a minimum advance-notice requirement of two (2) business days for us to verify the medical need and number of batteries required with your physician.

There is a fee of $50.00 (USD) for this service, payable by credit/debit card only at the time your request is made through our reservations department at 1-800-ALASKAAIR.

This service fee helps cover the cost of our medical screening firm, MedAire, to contact your physican, verify the medical need, flow rate (adjusted to to pressurized aircraft environments), and to determine the minimum number of batteries required for your specific trip.

MedAire will provide you with a travel clearance certificate outlining the above information, which must be signed by your physician prior to travel.

This travel clearance certificate must remain with you in the aircraft cabin as you travel, and a new certificate is required for each new travel reservation.

While Horizon Air accepts the Portable Oxygen Concentrators listed above, medical oxygen services are not offered on any Horizon Air flights.

Contact 1-800-ALASKAAIR to coordinate service for your Portable Oxygen Concentrator.

Continuous Positive Airway Pressure (CPAP)

Continuous Positive Airway Pressure (CPAP) oxygen concentrators, used for such medical conditions as sleep apnea are not approved for use inflight. These devices must be transported in checked baggage or in a carry-on.

Peanut Allergy

Alaska Airlines and Horizon Air acknowledge customer concerns regarding peanut allergies. For this reason, we do not want to create false expectations with regard to the aircraft environment.

• We are unable to guarantee a peanut or allergen-free flight, nor can we prevent other customers from bringing peanuts or products containing peanuts onboard our flights.
• We will make every effort to not serve peanuts in the entire row where an affected traveler is seated, as well as the seats one row directly in front of and behind, creating a "peanut buffer zone."

In order to receive this service, we need the following assistance from a traveler:

• Once a reservation is confirmed, contact Alaska Airlines/Horizon Air Reservations and notify the representative that you are requesting a "peanut buffer zone" for a traveler with a peanut allergy.
• At the departure gate for each flight, please advise the Customer Service Agent that you have requested a "peanut buffer zone."
• As you board the aircraft, please advise the Flight Attendant that you have requested a "peanut buffer zone."

If, for any reason, we are unable to provide a "peanut buffer zone" for a specific flight, Alaska Airlines/Horizon Air will allow the affected traveler and his or her party to change or refund their ticket(s) without a change fee.

Note: Alaska Airlines/Horizon meals and snacks may contain peanut-related ingredients. We encourage customers who are allergic to peanuts to bring their own food items for travel.

Medication

Please note that we do not provide medical services or administration of medication. However, we will provide service to help safely transport medication.

• Medication should always remain with the traveler in carry-on luggage; never in checked luggage.
• Our aircraft are not equipped with refrigerators, so please plan accordingly.
• Concerns about transporting medication or medical supplies through a security checkpoint can be verified using the Transportation Security Administration (TSA) standardized security screening procedures at the TSA Web site.
• To prevent interference with the deployment of the onboard emergency oxygen masks, intravenous devices may not be suspended from the aircraft.
• For travelers being transported via stretcher, some aircraft are equipped with an IV clip that can be used once the aircraft has reached cruising altitude.
• The IV clip cannot be used during take-off and landing.

Contact 1-800-ALASKAAIR to request Supplemental Medical Oxygen service.

FAA regulations prohibit the use of a customer's personal oxygen equipment during flight unless it falls under the Portable Oxygen Concentrator (POC) guidelines above.

Stretcher

Alaska Airlines provides stretcher service solely within the state of Alaska; the state of Alaska to Seattle, WA; and the state of Alaska to Portland, OR. The traveler must be accompanied by at least one able-bodied attendant, approved by the attending physician.

• The reservation must be made at least 24 hours in advance.
• Alaska Airlines must be provided with the name of the doctor and medical facility ambulance service used at origin and destination as well as the condition of the traveler, and any other information pertinent to the situation.
• The cost for stretcher transportation is calculated as the equivalent of nine (9) applicable Y/YASR1 fares.
• The customer or hospital must provide the stretcher.
• The approved stretcher must be "Stokes" or "Ferno 71" model. No other stretcher or gurney can be accepted.
  • Both Stokes and the Ferno 71 are basket type stretchers that are used for most rescue situations.
  • Both Stokes and the Ferno 71 have heavy duty tubular aluminum frames that are permanently attached to a highdensity polyethylene shell.
  • The Stokes litter is manufactured by Life Support Inter National, Inc. in Bristol PA.
  • The Ferno 71 litter is manufactured by Ferno-Washington, Inc. in Wilmington, OH.
• The stretcher must be tagged with the name and address of the hospital or other organization/service to which it belongs.
• Tagging is required should the stretcher be returned (via cargo) to its point of origin.

Seating Accommodations

We offer specific seating accommodations for customers with certain types of disabilities. Customers who are entitled to special seating include:

• Travelers who use an aisle chair to board the aircraft
• Travelers who cannot readily transfer over a fixed aisle armrest
• A person traveling with an attendant who will be assisting that individual during the flight
• A person traveling with a service animal
• A traveler with a fused or immobilized leg
• A traveler using onboard medical oxygen (not available on Horizon Air)

Alaska Airlines aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional movable aisle armrests are available beyond the specific reserved seats for disabled travelers.