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How do I enroll in the Trip Alert program?

After purchasing a ticket at alaskaair.com, an Alaska Airlines/Horizon Air reservations call center, or airport ticket counter, you will receive an opt-in e-mail invitation to enroll in Trip Alerts at the e-mail address provided at the time of purchase.

Can I receive Trip Alerts when booking a Vacation Package, EasyBiz or Group itinerary?

Since the e-mail address listed in a flight reservation could be the traveler or travel arranger, Trip Alerts will not be available. Alaska is currently reviewing options for these distribution channels.

When will the opt-in e-mail be sent to my e-mail address?

Barring any delays between e-mail providers, you should receive the e-mail within one hour of booking your reservation.

Can I forward the opt-in e-mail to other travelers in my reservation?

Trip Alerts are only designed to be delivered to the e-mail address listed in the flight reservation. If others in your party would like to receive flight status alerts, they can sign up for departure and arrival information at alaskaair.com.

Can I select another individual to receive my trip Alerts?

The Trip Alert Profile is designed for the primary traveler and is limited to one "Home" message selection (e-mail/text message) for flight cancellation notification greater than 3 hours prior to departure and one "Traveling" message selection (e-mail/text message) for notification less than 3 hours prior to departure, or for connection flights. If you want others to receive flight status alerts, they can sign up for a departure or arrival alert at alaskaair.com.

What if I do not have an e-mail address?

An e-mail address is required to receive the invitation to enroll in the Trip Alerts program as well as receive notifications.

Can I choose the same username and password for my Trip Alert profile as I use for My Account?

While the Trip Alert profile is separate from your alaskaair.com My Account profile, you may use the same password. However, the username will be the e-mail address listed in the flight reservation when registering for Trip Alerts and may not be changed.

What type of trip alert messages will I receive?

Once registered, you will receive up-to-the-minute flight status updates on all your upcoming flights including the following: Departure Reminder, Departure Status, Flight Cancellation, Flight Diversion, Flight Delay, Flight Connections, and Gate Changes.

What does "Home" and "Traveling" Mean?

"Home" is where you would like Trip Alert messages sent for any flight cancelation notification greater than 3 hours prior to departure. "Traveling" is where you would like Trip Alert messages sent for notification less than 3 hours prior to departure.

What specific Trip Alert messages are sent and at what time?

Home: any flight cancellation notification greater than 3 hours prior to departure. Traveling: notification less than 3 hours prior to departure including:

• Departure status reminder
• Flight cancellation
• Diversions
• Flight delays of more than 30 minutes with updates for delay changes of 15 minutes or more
• Gate changes
• Flight connections

What types of messages are available?

You have the option to receive Trip Alerts via e-mail and/or cell phone text messaging. Voice messages are not available at this time.

Can I receive Trip Alerts when traveling to Canada and Mexico?

Yes, provided that your cell phone plan allows for roaming and will support the routing of the text message to your cell phone while you are in Canada or Mexico.

What is the difference between Trip Alerts and Flight Status Alerts?

Trip Alerts is an automated alerts program that keeps you informed on last minute changes to your entire trip as well as offers timely reminders about your departure times. Simply enroll once and receive Trip Alerts for all future flights attached to your profile's e-mail address. Flight Status Alerts offers the ability to monitor the status of a single flight.

Do I need to sign up for Trip Alerts to get messages for Schedule changes?

No. Schedule change notification messaging is a separate process from Trip Alerts. Typically, schedule change notifications are sent well in advance (several days/months) of your travel whereas Trip Alerts are sent 3 hours prior to departure providing up-to-the-minute information regarding your flight status.

What flights will be monitored and trigger messages?

All flight segments of your trip will be monitored providing you have booked your trip at alaskaair.com, an Alaska Airlines/Horizon Air reservations call center, or airport ticket counter. This includes any Alaska Airlines, Horizon Air, and other airlines segments of your trip.

What if I don't want to participate in the Trip Alert program, yet I have already enrolled?

You can update your profile at any time and select the "Disable Trip Alerts" box on the Trip Alert Profile page.

When did Alaska Airlines launch Trip Alerts? Will trips booked prior to that date be eligible for Trip Alert messaging?

Trip Alerts was launched June 25, 2008. Trips booked prior to that date are not eligible for Trip Alert messaging unless a change to the reservation was made on or after June 25, 2008.

How do I update my Trip Alert Profile?

You can update your Trip Alert Profile at anytime. Links to the Trip Alert Profile Login are available under Day of Flight and the confirmation page of any trip booked or changed on or after June 25, 2008.

What if I forget my username and/or password?

When the Trip Alert Profile login page is presented, there will be a link and instructions for those who have forgotten their username and/or password.

What do the terms listed on the e-mail/text notification mean?

Scheduled Time is the planned departure or arrival time. Gate Time indicates the time the flight arrived into or left the gate. Runway Time indicates the time the flight took off or landed. LOC is an abbreviation for location, which lists terminal and gate information.

Can text messages to my cell phone be disabled during specified hours of the day?

We do not currently have the ability to disable alerts during certain hours of the day. If you have set your profile to alert you via text message 4 hours prior to departure it will alert you at 2:00 a.m. for a 6:00 a.m. flight.

If I have an e-mail or text message to my cell phone regarding my flight status, do I still need to check the airport screens for flight and gate information?

Yes, as gate and flight information may change without advance notice. It is important to check flight information screens at the airport for the most recent gate updates. End of content.

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1. How do I enroll in the Trip Alert program?
After purchasing a ticket at alaskaair.com, an Alaska Airlines/Horizon Air reservations call center, or airport ticket counter, you will receive an opt-in e-mail invitation to enroll in Trip Alerts at the e-mail address provided at the time of purchase.
2. Can I receive Trip Alerts when booking a Vacation Package, EasyBiz or Group itinerary?
Since the e-mail address listed in a flight reservation could be the traveler or travel arranger, Trip Alerts will not be available. Alaska is currently reviewing options for these distribution channels.
3. When will the opt-in e-mail be sent to my e-mail address?
Barring any delays between e-mail providers, you should receive the e-mail within one hour of booking your reservation.
4. Can I forward the opt-in e-mail to other travelers in my reservation?
Trip Alerts are only designed to be delivered to the e-mail address listed in the flight reservation. If others in your party would like to receive flight status alerts, they can sign up for departure and arrival information at alaskaair.com.
5. Can I select another individual to receive my trip Alerts?
The Trip Alert Profile is designed for the primary traveler and is limited to one "Home" message selection (e-mail/text message) for flight cancellation notification greater than 3 hours prior to departure and one "Traveling" message selection (e-mail/text message) for notification less than 3 hours prior to departure, or for connection flights. If you want others to receive flight status alerts, they can sign up for a departure or arrival alert at alaskaair.com.
6. What if I do not have an e-mail address?
An e-mail address is required to receive the invitation to enroll in the Trip Alerts program as well as receive notifications.
7. Can I choose the same username and password for my Trip Alert profile as I use for My Account?
While the Trip Alert profile is separate from your alaskaair.com My Account profile, you may use the same password. However, the username will be the e-mail address listed in the flight reservation when registering for Trip Alerts and may not be changed.
8. What type of trip alert messages will I receive?
Once registered, you will receive up-to-the-minute flight status updates on all your upcoming flights including the following: Departure Reminder, Departure Status, Flight Cancellation, Flight Diversion, Flight Delay, Flight Connections, and Gate Changes.
9. What does "Home" and "Traveling" Mean?
"Home" is where you would like Trip Alert messages sent for any flight cancelation notification greater than 3 hours prior to departure. "Traveling" is where you would like Trip Alert messages sent for notification less than 3 hours prior to departure.
10. What specific Trip Alert messages are sent and at what time?
Home: any flight cancellation notification greater than 3 hours prior to departure.

Traveling: notification less than 3 hours prior to departure including:

• Departure status reminder
• Flight cancellation
• Diversions
• Flight delays of more than 30 minutes with updates for delay changes of 15 minutes or more
• Gate changes
• Flight connections

11. What types of messages are available?
You have the option to receive Trip Alerts via e-mail and/or cell phone text messaging. Voice messages are not available at this time.
12. Can I receive Trip Alerts when traveling to Canada and Mexico?
Yes, provided that your cell phone plan allows for roaming and will support the routing of the text message to your cell phone while you are in Canada or Mexico.
13. What is the difference between Trip Alerts and Flight Status Alerts?
Trip Alerts is an automated alerts program that keeps you informed on last minute changes to your entire trip as well as offers timely reminders about your departure times. Simply enroll once and receive Trip Alerts for all future flights attached to your profile's e-mail address. Flight Status Alerts offers the ability to monitor the status of a single flight.
14. Do I need to sign up for Trip Alerts to get messages for Schedule changes?
No. Schedule change notification messaging is a separate process from Trip Alerts. Typically, schedule change notifications are sent well in advance (several days/months) of your travel whereas Trip Alerts are sent 3 hours prior to departure providing up-to-the-minute information regarding your flight status.
15. What flights will be monitored and trigger messages?
All flight segments of your trip will be monitored providing you have booked your trip at alaskaair.com, an Alaska Airlines/Horizon Air reservations call center, or airport ticket counter. This includes any Alaska Airlines, Horizon Air, and other airlines segments of your trip.
16. What if I don't want to participate in the Trip Alert program, yet I have already enrolled?
You can update your profile at any time and select the "Disable Trip Alerts" box on the Trip Alert Profile page.
17. When did Alaska Airlines launch Trip Alerts? Will trips booked prior to that date be eligible for Trip Alert messaging?
Trip Alerts was launched June 25, 2008. Trips booked prior to that date are not eligible for Trip Alert messaging unless a change to the reservation was made on or after June 25, 2008.
18. How do I update my Trip Alert Profile?
You can update your Trip Alert Profile at anytime. Links to the Trip Alert Profile Login are available under Day of Flight and the confirmation page of any trip booked or changed on or after June 25, 2008.
19. What if I forget my username and/or password?
When the Trip Alert Profile login page is presented, there will be a link and instructions for those who have forgotten their username and/or password.
20. What do the terms listed on the e-mail/text notification mean?
Scheduled Time is the planned departure or arrival time.
Gate Time indicates the time the flight arrived into or left the gate.
Runway Time indicates the time the flight took off or landed.
LOC is an abbreviation for location, which lists terminal and gate information.
21. Can text messages to my cell phone be disabled during specified hours of the day?
We do not currently have the ability to disable alerts during certain hours of the day. If you have set your profile to alert you via text message 4 hours prior to departure it will alert you at 2:00 a.m. for a 6:00 a.m. flight.
22. If I have an e-mail or text message to my cell phone regarding my flight status, do I still need to check the airport screens for flight and gate information?
Yes, as gate and flight information may change without advance notice. It is important to check flight information screens at the airport for the most recent gate updates.

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