Site Support Messages

This page explains the various web status messages that can be generated as you browse the Alaska Airlines/Horizon web site. If you are receiving a message that is not listed here, or you have any other technical questions about this site, please contact Customer Care.

Server Busy/Try Again Later

This message will appear if we are at a capacity of users attempting to process a transaction. In the event you receive this message, please try again by clicking on your "Back" button. This will bring you to a point where you can resubmit the request.

Document Contains No Data

If you have submitted a request for a transaction and you receive this message, it is possible your transaction has finished but the response to you timed out. We store recent responses on our server. If you get this message, try to resubmit the last page and your response should be displayed. If it does not appear, please call Reservations using the number listed on the "Contact Us" page. To verify if the reservation completed, simply provide the reservations agent with the itinerary information you were attempting to book.

Failed To Connect

Several variables can take place if you receive this message. It is possible our site is down in which case you will need to try again at a later time. Another factor could be an ISP connection or phone line problem. In all cases your best option is to wait about 20 minutes and try the connection again.

Server Error

This occurs when the site is not accessing the page you requested. If you get this message, please try again by clicking on your "Back" button. This will bring you to a point where you can resubmit the request. If it does not appear, please email us and let us know the address or page you were trying to access. To send an email, please use our "Contact Us" link below.

AOL Users

In the past, the AOL browser has experienced problems recognizing some of the "Buttons" on our site. To assist in the problem please be sure you are using Version 3.0 or higher. For best results, Mac users on AOL should try Netscape. If you encounter problems, please let us know by email utilizing the "Contact Us" link below.

Using Auto-fill

Some pages on our site do not work properly when you have the auto-fill feature turned on. If you encounter a situation where you receive an error for a field that was completed with the auto-fill feature. Place the reservation on Hold, close your browser, open a new window and retrieve your reservation for purchase.