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Lost Baggage

Find answers for Delayed or Lost Baggage, Missing Items, Left on Board Items, or Baggage Claims.

What To Do First

We ask that you report any irregularity concerning baggage to the Airport Baggage Service Office at your arrival airport. All reports should be made in-person and within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.

Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Read our Baggage FAQ

If You Did Not File A Report at the Airport

If you did not file a report at the airport, you will need to call the Airport Baggage Service Office at your arrival airport.

If Your Bag Has Not Been Found After 5 Days

Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival, and your bag has not been found after 5 days, please contact our Central Baggage Service office at the number listed below.

Checking The Status of Your Claim

If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office is handling your claim. If you wish to check the status of your claim, please contact our Central Baggage Service office at the number listed below.

Email Post-Flight Baggage

Airport Baggage Service Office Phone Numbers

Central Baggage Service: 1-877-815-8253
5:00 a.m. - 8:45 p.m. (PT), Daily

Central Baggage Service / Baggage Claims
P.O. Box 68900 - SEALZ
Seattle, WA 98168