Listen To What You Have To Say
We Will Listen to What You Have to Say
Your comments mean a lot to us and we use them regularly to help shape the future of Alaska Airlines and Horizon Air. We are committed to responding to each and every customer letter as soon as possible and always within 60 days from the time we receive it. This gives us enough time to investigate your concern thoroughly before responding.
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
Attn.: Customer Care
or via alaskaair.com
All of us at Alaska Airlines are proud of our long-standing commitment to providing top-notch service to our customers. This document is a statement about our award-winning commitment. The policies and practices contained in this guide are applicable to air transportation on Alaska Airlines. Such transportation is subject to the conditions contained in our Contracts of Carriage. For contract terms, please visit alaskaair.com.
