Customer Service Commitment

We Will Process Your Refund Request Quickly

Ticket Refunds

All tickets may be refunded in full to the original form of payment within the first 24 hours after their initial purchase.

While not every ticket is refundable, we are committed to refunding all eligible tickets within 20 business days for cash purchases and 7 business days for credit card purchases. Note: It may take 7-14 business days for your credit card company to post your refund to your account.

Credit card refunds are made payable to the purchaser's original form of payment. If you purchased your electronic ticket on alaskaair.com, you may request your refund online, as long as the ticket is wholly unused. For refunds on all other refundable electronic tickets, please contact Reservations for assistance.

In order to refund a paper ticket, we must first see the physical ticket in order to assess its eligibility. You may take your paper ticket back to the place of purchase to request a refund (i.e. travel agency or any Alaska Airlines ticket counter). You may also mail your paper ticket to the following address for processing. Please include your return mailing address.

Alaska Airlines
Attn: Refund-SEAAR
P.O. Box 68900
Seattle, WA 98168

To check on the status of a refund request, representatives are available at 206-392-7722 on weekdays between 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. (PST). You may also fax inquiries to 206-392-7587 or email refunds@alaskaair.com.

If your paper ticket is lost, stolen, or destroyed, you must purchase a new one in order to travel. You can request a refund for the lost ticket, minus a service fee. Lost Ticket Refund Applications are available at any Alaska Airlines ticket counter or by calling/faxing the Refunds department at the number above. Be advised that the lost ticket process takes at least four months.

We now offer you the option to receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of your original ticket and the new fare. If you use part of your ticket, any remaining value is calculated against the flown portions of your trip. For prompt service, retain your electronic ticket number and call our Reservations office for assistance.

Alaska Airlines Reservations:
1-800-252-7522 (TTY: Dial 711 for Relay Services)

Fee Refunds

Should a flight change or cancellation result in your inability to use a pre-paid optional service (such as a checked baggage, Inflight Entertainment player or inflight wifi charges), unused fees for these services may be refunded using the methods listed below.

Checked Baggage, Upgrades (Paid or Mileage), Unaccompanied Minor Service,
Pet Travel, or Theraputic Oxygen

For charges paid directly to Alaska Airlines during Web Check-In, Kiosk Check-In, or with an Alaska Airlines Agent, please see an Alaska Airlines Airport Customer Service Agent for refund assistance, or contact us:

For charges paid to Bags,Inc., (for skycap, hotel, or cruise ship) please refer to your receipt for refund instructions.

For charges paid directly to one of our Codeshare or interline partners, please contact that partner directly for refunds

Gogo Wifi

Contact www.gogoair.com for assistance.

Inflight Entertainment player

Refunds will only be considered in the following circumstances:

  • Rental cancellation request was received at least 24 hours prior to departure.
  • Your flight has cancelled and your Inflight Entertainment player reservation was not available on another flight.

Please direct your refund requests to info@digeplayer.com and be sure to include:

  • Your flight number
  • Reason for refund request
  • Billing Address
  • Exact name on the credit card used to rent the Inflight Entertainment player. Do NOT include your credit card number.