Customer service commitment

Change and cancellation policies

On May 1, 2021, change and cancellation fees were eliminated on Main and First Class fares.

Saver fares may be canceled within our 24-hour cancellation policy. For tickets purchased on or after July 19, 2023, a credit for 50% of the ticket value can be issued for flights cancelled at least 14 days prior to departure of the first flight on the ticket.

When changes are made or new travel is booked with an existing ticket credit, you'll be responsible for a difference in the ticket price. If the ticket price is lower, we'll either offer credit towards future travel or a refund depending on the rules of your ticket.

Learn more about change and cancellation fees.