Customer Service Commitment

We Will Notify You About Changes In Your Travel

We promise to promptly notify you of any schedule changes. You can help us contact you by ensuring your reservation contains:

  • Home Phone Number
  • Mobile Number
  • Email Address

We promise to update you if a schedule change results in a new time more than 10 minutes from original departure or more than 15 minutes from original arrival. Except for cancellation notices, notifications will only arrive between 9:00 a.m. and 9:00 p.m. (PT)

Trip Alerts / Flight Status Alerts

You can request automated alerts for all of your flights with our Trip Alerts and Flight Status Alerts notifications.

Trip Alerts is an automated alerts program that keeps you informed on last minute changes to your entire trip as well as offers timely reminders about your departure times. It’s available to anyone who purchased a ticket at alaskaair.com, an Alaska Airlines Reservation call center, or airport ticket counter.

Flight Status Alerts offers the ability to monitor the status of a single flight. It’s a great way for friends and family to check the status of your flight departure or arrival.

Learn more about Trip Alerts and Flight Status Alerts