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Reach out to us on Facebook or Twitter
Monday - Friday, 6:00 a.m. - 9:00 p.m. (PT)
Saturday & Sunday, 9:00 a.m. - 4:00 p.m. (PT)
Tweet us at @alaskaair or send us a message on Facebook. Our Social Care Team is online weekdays from 7:00 a.m. to 10:00 p.m. (PT) to answer your questions, address concerns, and help out in every way that we can. Please be sure that you use the Direct Message function on Twitter or the Private Message feature on Facebook to ensure the privacy and security of your personal data. If your questions need a more detailed response, we will direct you to contact Customer Care and they will be happy to help you.