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EasyBiz® Q & A

EasyBiz® General Questions

Are there set-up costs, or usage fees to use EasyBiz?
No, there are no costs to your company for the set-up or usage of EasyBiz.

Our company employees travel a lot on Alaska Airlines. Can the company receive an additional discount on airfares when using EasyBiz?
EasyBiz creates cost savings for your company by:

  • Eliminating third party booking fees.
  • Giving access to Alaska Airlines' best fares.
  • Allowing your company to earn Mileage Plan miles toward free tickets.

Our company has offices and employees in other cities. Will EasyBiz work for us?
Yes, EasyBiz is a good solution for your company. Your company controls which employees have access to your EasyBiz site, including booking features. Through EasyBiz travel management reports, companies can track who, what, when, and why for all their company EasyBiz purchases.

What online functions are available through EasyBiz?
Through the EasyBiz website, you can assign seats, check your company's mileage balance, request special services such as wheelchair requests, and sign-up for travel advisories sent to your phone or PDA. Most EasyBiz itineraries can be changed online, including refund applications if the ticket is refundable. MVP Gold members can upgrade online at EasyBiz, after purchasing their coach ticket.

What if there are questions, or problems with the site?
If you need to make a change to your flight reservation that is not available online, please call our Reservations Desk at 1-800-ALASKAAIR (1-800-252-7522) .

If you encounter problems with the website or your EasyBiz account, please email our Customer Care team. For urgent needs or to have your password reset, you can call Customer Care at 1-800-654-5669, between 8:00 a.m. and 5:45 p.m. (PT) Monday through Friday, and between 8:00 a.m. and 4:45 p.m. (PT) Saturday .

The EasyBiz Administrator for my company is leaving or has left my company. How does my company assign a new EasyBiz Administrator?
To have a new Administrator assigned for your EasyBiz account, simply email a request to easybiz@alaskaair.com, including the name and email address of the previous Administrator, as well as the name and email address of the new Administrator and a brief description of the reason you are requesting the change.

What if a user forgets to sign in to EasyBiz and makes a purchase for company travel at the public alaskaair.com site?
Ticket purchases that occur outside of your EasyBiz site are not recorded on the ticket report or in the company Mileage Plan account. The ticket usage cannot be tracked, and the company Mileage Plan does not earn miles for the purchase.