Mobile

Mobile App Q & A

View common questions and their answers here for our Mobile App. For questions about our Mobile Site, please visit our Mobile Site Q & A.

If you have feedback or ideas for our Mobile App, please email us at mobile@alaskaair.com

What is the minimum operating system (OS) required to download the iPhone app?
How do I add my reservation to the app?
What is the difference between the Flight cards and Tracking cards?
If I delete cards/trips from the app, does it cancel my flight?
How do I see all of my trips in the app?
How do I get to the back of the card for more details?
What does "No Data" mean in the status badge?
When does gate information show on the card?
Can I check in through the app?
How do I check bags/pay for fees?
When does the Check-In button enable?
What is a mobile boarding pass?
Which airports allow mobile boarding passes?
What information is displayed on an mobile boarding pass?
How do I access my mobile boarding pass?
What will be required at the airport when using a mobile boarding pass?

What is the minimum operating system (OS) required to download the iPhone app?

You must be running OS 4.2.1 or higher on your iPhone.

How do I add my reservation to the app?

There are two ways to add reservations:

  1. Manually add your reservation with Last Name and either confirmation code or e-ticket number
  2. If you put your reservations in My Trips in My Account on alaskaair.com, when you sign into the app your My Trips will sync to the app.

What is the difference between the Flight cards and Tracking cards?

Flight cards are cards/trips you've added to the app manually or synced via My Trips. These are trips that you are traveling yourself to monitor your itineraries. Tracking cards can be added by searching for flights via airport code or flight number. These are trips that you might be tracking to know the status of a friend or family member's flight.

If I delete cards/trips from the app, does it cancel my flight?

No, at this time you cannot change or cancel flights in the app.

How do I see all of my trips in the app?

There are three ways to "scroll" through your trips:

  1. Swipe your cards from left to right or right to left.
  2. Use the scrubber at the bottom of the screen to move between cards
  3. Select the Trip View in the lower right corner of the app.

How do I get to the back of the card for more details?

Tap the front of the card. To return to the front of the card, tap the card again.

What does "No Data" mean in the status badge?

For non-Alaska Airlines flights, this indicates that the card information cannot be updated by the app.

When does gate information show on the card?

If the gate information is available, it will start showing 3-4 hours from departure time.

Can I check in through the app?

To use Mobile Check-In, your travel must be:

  • Traveling solely on Alaska Airlines
  • Not departing from Canada or Mexico
  • Not traveling with a lap infant

Please note that Mobile Check-In only works for one passenger per mobile device. If there is more than one person traveling, they must use a different mobile device, or use another check-in method such as online, or at the airport.

If you are departing from a city that does not allow mobile boarding passes, you will still need to obtain a paper boarding pass from a kiosk or Airport Customer Service agent to enter the secured area of the airport.

How do I check bags/pay for fees?

Complete the check-in process on your mobile device. Once at the airport, see a Customer Service Agent to check bags and pay for baggage, pet, or unaccompanied minor fees.

When does the Check-In button enable?

The Check-In button will enable 24 hours prior to departure.

What is a mobile boarding pass?

The mobile boarding pass (otherwise known as an Electronic Boarding Pass or eBP) replaces your traditional paper boarding pass when checking in from your mobile device for travel from select cities.

Which airports are enabled for the Mobile Boarding Pass?

Currently, TSA checkpoints in the following cities are set up to accept the mobile boarding pass on the iPhone app: Anchorage, Bellingham, Billings, Boise, Burbank, Chicago, Eugene, Fairbanks, Juneau, Ketchikan, Kona, Lihue, Long Beach, Los Angeles, Maui, Medford, Missoula, Oakland, Ontario, Orange County, Pasco, Palm Springs, Redmond, Reno, Sacramento, San Francisco, San Jose, Santa Rosa, Seattle, Sitka, Tucson, Wenatchee.

If your travel originates in one of these cities, you will be given a mobile boarding pass upon check-in. If your travel originates in any other city, a paper boarding pass will be required.

Please note that if your travel connects through a city whose TSA checkpoints are not set up to scan mobile boarding passes and you leave the secure side of the airport, you will need to obtain a paper boarding pass to re-enter the secure area.

What information is displayed on an mobile boarding pass?

  • Your Name
  • Mileage Plan or other Frequent Flyer Number
  • Flight Number
  • Departure Gate
  • Seat Assignment
  • Departure and Arrival City
  • Barcode

How do I access my mobile boarding pass?

Once you have checked in, either via the app, online, or at a kiosk, just select the Boarding Pass button. As long as you have viewed your mobile boarding pass at least once from the iPhone app, you will be able to access it again whether you are online or offline.

What will be required at the airport when using a mobile boarding pass?

At TSA Checkpoint: You should have the barcode image available on the screen of your device when approaching the security checkpoint or boarding gate. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.

At Departure Gate: Be sure to have your boarding pass displayed again on your mobile phone once your boarding row is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.