Mobile Site Q & A
View common questions and their answers here for our Mobile Site. For common questions about our Mobile App, please visit our Mobile App Q & A.
If you have feedback or ideas for our Mobile Site, please contact us at mobile@alaskaair.com
What is the web address of the mobile site?
What type of devices can I use to access the mobile site?
I've accessed the Alaska Airlines mobile site, but I'm having problems getting the system to respond.
Why can't I sign into My Account on the mobile site?
Can I check in through the mobile site?
What is a mobile boarding pass?
Which airports allow mobile boarding passes?
What information is displayed on a mobile boarding pass?
What will be required at the airport when using a mobile boarding pass?
What is the web address of the mobile site?
The web address for the Alaska Airlines mobile site is: m.alaskaair.com
What type of devices can I use to access the mobile site?
You can view the mobile site from any hand-held device that has an internet browser and internet access capability. This data access may cost extra through your mobile phone provider. The mobile site supports the following devices and their default browsers:
- iPhone/iPod touch 3.1+
- Android 2+
- BlackBerry 6+
- Windows Phone 7.5
I've accessed the Alaska Airlines mobile site, but I'm having problems getting the system to respond.
Check to see if you can access other URLs. If not, you may be out of the area covered by your carrier. If you can access other URLs, there may be a temporary problem with the site. Try again later. If the problem persists, please email us at mobile@alaskaair.com
Why can’t I sign into My Account on the mobile site?
In order to sign into My Account on the mobile site, your smart phone's browser must be set to accept cookies. Please check your browser settings before signing in:
- iPhone: Go to Settings > Safari > Privacy (locate the Accept Cookies option)
- Other: See your phone's browser settings or preferences
Can I check in through the mobile site?
To use Mobile Check-In, your travel must be:
- Not departing from Canada or Mexico
- Not traveling with a lap infant
If you are departing from a city that does not allow mobile boarding passes, you will still need to obtain a paper boarding pass from a kiosk or Airport Customer Service agent to enter the secured area of the airport.
What is a mobile boarding pass?
The mobile boarding pass (otherwise known as an Electronic Boarding Pass or eBP) replaces your traditional paper boarding pass when checking in from your mobile device for travel from select cities.
Which airports are enabled for the Mobile Boarding Pass?
Currently, TSA checkpoints in the following cities are set up to accept the mobile boarding pass on the iPhone app and the Android app: Anchorage, Atlanta, Bellingham, Billings, Boise, Boston, Burbank, Chicago, Dallas-Ft. Worth, Denver, Eugene, Fairbanks, Fresno, Helena, Honolulu, Juneau, Ketchikan, Kona, Las Vegas, Lihue, Long Beach, Los Angeles, Mammoth Lakes, Maui, Medford, Minneapolis, Missoula, Newark, Oakland, Ontario, Orange County, Orlando, Pasco, Palm Springs, Phoenix, Portland, Redmond, Reno, Sacramento, San Diego, San Francisco, San Jose, Santa Barbara, Santa Rosa, Seattle, Sitka, St. Louis, Tucson, Washington, D.C., and Wenatchee.
If your travel originates in one of these cities, you will be given a mobile boarding pass upon check-in. If your travel originates in any other city, a paper boarding pass will be required.
Please note that if your travel connects through a city whose TSA checkpoints are not set up to scan mobile boarding passes and you leave the secure side of the airport, you will need to obtain a paper boarding pass to re-enter the secure area.
What information is displayed on a mobile boarding pass?
- Your Name
- Mileage Plan or other Frequent Flyer Number
- Flight Number
- Departure Gate
- Seat Assignment
- Departure and Arrival City
- Barcode
- Confirmation Code
- Boarding Time
- MP Status
- Date
What will be required at the airport when using a mobile boarding pass?
At TSA Checkpoint: You should have the barcode image available on the screen of your device when approaching the security checkpoint or boarding gate. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.
Please note that check-in kiosks and counters are unable to print a paper boarding pass less than 31 minutes before departure. Please plan accordingly.
At Departure Gate: Be sure to have your boarding pass displayed again on your mobile phone once your boarding row is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.
