Q and A's for Alaska Air Mobile Site

m.alaskaair.com Return to mobile overview.
What is the web address of the mobile site?
What type of devices can I use to access the mobile site?
Why can't I sign into My Account on the mobile site?
Which airports are enabled for the Mobile Boarding Pass?
What will be required at the airport when using a mobile boarding pass?

What is the web address of the mobile site?

The web address for the Alaska Airlines mobile site is: m.alaskaair.com.

What type of devices can I use to access the mobile site?

You can view the mobile site from any hand-held device that has an internet browser and internet access capability. This data access may cost extra through your mobile phone provider. The mobile site supports the following devices and their default browsers:

  • iPhone/iPod touch 3.1+
  • Android 2+
  • BlackBerry 6+
  • Windows Phone 7.5

Why can't I sign into My Account on the mobile site?

In order to sign into My Account on the mobile site, your smart phone's browser must be set to accept cookies. Please check your browser settings before signing in:

  • iPhone: Go to Settings > Safari > Privacy (locate the Accept Cookies option).
  • Other: See your phone's browser settings or preferences.

Which airports are enabled for the Mobile Boarding Pass?

Currently, most TSA airport checkpoints are set up to accept the mobile boarding pass on the iPhone app and the Android app excluding the following: departing out of Mexico or Canada as well as, Adaq, Walla Walla, Austin, Bethel, Kalispell, Great Falls, Houston, Lewiston, Orlando, Monterrey, Nome, Kotzebue, Philadelphia, Petersburg, Pullman, Prudhoe Bay, Salt Lake City, Sun Valley, Wrangell, and Yakima. If your travel originates in these cities, a paper boarding pass will be required.

Please note: a Mobile Boarding Pass will not be available with a lap infant. Also, if you have a connection and you leave the secure side of the airport, you will need to obtain a paper boarding pass to re-enter the secure area.

What will be required at the airport when using a mobile boarding pass?

At TSA Checkpoint: Just like using a paper boarding pass, have the barcode image ready on your device at the security checkpoint. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint. Show or scan the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.

At Departure Gate: Have your boarding pass displayed again on your mobile phone once your boarding row is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.