Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carriers check-in deadline, which are available upon request from the air carrier, persons denied boarding involuntary are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
For travel wholly between points in the U.S., the airline’s liability for loss, delay, or damage to baggage (except for disability devices) is limited to US $3,800 per passenger, unless you purchase excess valuation coverage. Special rules and exclusions may apply to certain fragile, valuable, irreplaceable, or perishable articles. For international travel to which the Montreal Convention applies, including domestic portions of international journeys, the airline’s liability for the loss, delay or damage to baggage is limited to 1,288 Special Drawing Rights per passenger (approximately US $1,780.00, see current exchange rate available online at imf.orgThis indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. ). For international travel to which the Warsaw Convention applies, including domestic portions of international journeys, the airline’s liability for loss, delay, or damage to baggage is limited to 17 SDR per kg for checked baggage and 332 SDR for unchecked, unless a higher value is declared.
Domestic — Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to us within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by us within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.
International — Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to us within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.
Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of the transporting carrier which are incorporated by reference into every ticket and made part of the contract of carriage. Incorporated terms include, but are not limited to:
You may inspect, or request a free copy of, the full text of these terms at Alaska Airlines ticket counters. You may also obtain a free copy of these terms at alaskaair.com® or by written request to Alaska Airlines, P.O. Box 68900, Seattle, WA 98168-0900.
We reserve the right to amend our contract of carriage at any time. Your travel will be governed by the rules that were in effect on the date you purchased your ticket, although we reserve the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rules does not have a material negative impact upon you.
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier's own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information please consult your airline or insurance company representative. Further information is available in our contract of carriage.
Reservations and boarding passes may be canceled, and you may not be eligible for denied boarding compensation, if you fail to comply with applicable check-in requirements for your flights. For more information, view check-in and boarding cut-off times online at alaskaair.com. In addition, your onward and/or return reservation may be canceled for failure to meet these check-in requirements or fly each segment of your itinerary.
ALASKA AIRLINES RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON FOR ANY REASON, INCLUDING ACQUIRING A TICKET IN VIOLATION OF APPLICABLE LAW OR TARIFFS, RULES (INCLUDING MILEAGE PLAN CONDITIONS OF MEMBERSHIPS), OR REGULATIONS, AND FOR UNRULY OR DISRUPTIVE BEHAVIOR.