Using Miles Q & A
Can I Redeem Miles on Anything Besides Air Travel?
Currently, you may redeem Mileage Plan Miles for air travel on Alaska Airlines and any of its airline partners, for magazine subscriptions through our Magazines for Miles program, and for any packages offered through our Mileage Plan auctions.
How Do I Go About Using My Miles For Air Travel?
Award tickets may be booked online for travel on Alaska Airlines, American Airlines, and Delta Air Lines. Most other travel can be booked over the phone through the Partner Desk or through our reservations call center. Please visit our Airline Partners section and check your requested airline for booking instructions.
What Kind Of Fees Are Associated With An Award Ticket?
Award travel is subject to applicable taxes and fees. For travel within the United States, this is generally limited to the September 11 Security Fee of $2.50 per emplanement. For international travel, taxes may be significantly more.
Service Fees - you may be also be subject to one or more of the following:
- $15 Nonrefundable Call Center Booking fee - for new awards booked over the phone.
- $25 Nonrefundable Partner Award Fee - applies to all awards using one of our airline partners
- $75 Change/Cancellation Fee* - applies to changes made at alaskaair.com
- $100 Change/Cancellation Fee* - applies to changes made through our reservations call center.
* Change/Cancellation Fees are waived for the first change or cancellation, if it occurs within 24 hours of the original booking on U.S., Canada, or Mexico itineraries, or if it occurs within 72 hours of the original booking for other international itineraries.
How Do I Make Changes To My Award Ticket?
Select award reservations may be changed online. All other award travel changes may be made through the Partner Desk or through our reservations call center. Please visit our Airline Partners section and check your requested airline for contact information.
How Do I Cancel My Award Ticket?
Award Reservations may be canceled online, through the Partner Desk, or our reservations call center.
If I Cancel My Award Ticket, Will I Get My Miles Back?
Yes. Once you have canceled your ticket, and paid the cancellation fee, and requested that the miles be redeposited, your miles will go back into your account, and any taxes paid will be refunded. The Call Center Booking fee, and the Partner Award fee are nonrefundable.
Money & Miles Awards work a little differently. Because these are essentially discounts off of a purchased fare, the rules of the purchased fare apply. If you choose to cancel a Miles & Money award, the miles will be redeposited as above, but the monetary value of the ticket will only be refunded if you have purchased a refundable fare. Otherwise, you will receive the value of the unused ticket as a credit for future purchase.
