Alaska Airlines Credit Card Q & A
Get answers to our most commonly asked questions regarding the Alaska Airlines Bank of America cards.
When will my enrollment Bonus Miles post to my Mileage Plan™ account?
Bonus Miles for the Alaska Airlines Credit card enrollment will post to the primary cardholder's Mileage Plan™ account within 1-2 weeks after approval.
Why didn't I receive the advertised amount of Bonus Miles?
Bank of America offers different enrollment promotions for the various Alaska Airlines Credit card products. It is important that you read the details of the promotion you are applying for, and enroll for the specific credit card the promotion advertises. If you apply for, but are not approved for, a specific card product then Bank of America may consider you for a different credit card which my offer a lower amount of Bonus Miles than the credit card you originally applied for.
I upgraded my credit card, but received fewer Bonus Miles than offered for a new account.
The amount of Bonus Miles issued for new credit card accounts differs from the amount issued for upgrading a current Alaska Airlines Credit card. Different enrollment promotions are offered from time to time.
When can I expect my Alaska Airlines Credit card miles to appear on my account?
Alaska Airlines Credit card miles post to your Mileage Plan™ account 7-10 days after the billing cycle for your bank statement. The mileage credit given is dependent on how many "purchases" you've made during that particular billing cycle, not according to the payment amount made towards your bill. To view your mileage accrual, please sign into your My Account.
My spouse and I share the Alaska Airlines Credit card, but only one of us is receiving miles.
If you have a joint Alaska Airlines Credit card account, miles for all purchases made are deposited into the primary cardholder's Mileage Plan™ account. The miles deposited in your Mileage Plan™ account can be redeemed for tickets for anyone you want.
Will I receive miles for a balance transfer?
You will not receive mileage credit for any balance transfers to your Alaska Airlines Credit card, or for using convenience checks issued by Bank of America.
Why aren't my miles posting?
Your name doesn't match: In order for your credit card purchases to post correctly to your Mileage Plan™ account, the name on your credit card must match the name listed in your Mileage Plan™ account. If you've updated or changed your name with Bank of America, please contact Customer Care at 1-800-654-5669 to have it updated on your Mileage Plan™. It is important to use your legal first and last name because your Alaska Airlines Mileage Plan™ account is linked to your legal forms of identification required for travel.
You've reached your annual cap: Some of our credit cards offered by Bank of America have an annual cap on the amount of miles you can earn. If you hold one of these credit cards and have reached your mileage cap for the year, please contact Bank of America at 1-800-552-7302 (for existing cardholders) to request an upgrade to a higher level Alaska Airlines Credit card. Our Visa Signature® and Platinum Plus® cards do not have an annual mileage cap.
A new Mileage Plan™ account was accidentally opened for you: If you didn't provide your existing Mileage Plan™ number during the Alaska Airlines credit card application process, then Bank of America will automatically enroll you in our Mileage Plan™ program and assign you a new Mileage Plan™ number. Check the number under your name on your credit card. To combine duplicate Mileage Plan™ accounts, please contact Alaska Airlines Customer Care at 1-800-654-5669.
Why were Alaska Airlines Credit card miles subtracted from my Mileage Plan™ account?
If you returned purchased items back to your Alaska Airlines Credit card that had previously earned miles, you may see a deduction of miles on your Mileage Plan™ account that reflects those returns.
When is my credit card anniversary date? Or in other words...where is my new Companion Fare Discount Code?
Typically, the anniversary date is 4-6 weeks after you have opened your credit card account. The anniversary date does not change if you have upgraded or changed your original Alaska Airlines Credit card. For further details, pleases contact Bank of America.
Do you offer an Alaska Airlines debit card?
The Alaska Airlines debit card program was discontinued on November 10, 2013. Existing debit card holders will continue to earn miles through May 31, 2014.