Accessible Travel Services

Deaf and Hard of Hearing Assistance

Alaska Airlines is pleased to provide assistance for our travelers who are deaf or hard of hearing. Many times it is difficult to identify a traveler who may have difficulty hearing instructions. It is recommended that a traveler contact an agent at the gate and a flight attendant onboard the aircraft to self-disclose. This will allow our employees to give you the best possible customer service both on the ground and in the air. If we are informed, we will gladly work with a traveler to establish an effective means of communication.

To receive the optimal experience as a traveler, it is recommended that you:

  • Make reservations as early as possible. The service(s) can be requested online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements – at check-in, in the boarding area, and on the aircraft.
Depending on your browser, you may need to select "YouTube" to activate captioning

Additional Deaf and Hard of Hearing Assistance

In addition to this information page, and the ability to request deaf and hard of hearing assistance online, customers can call Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) . Our agents can assist with making reservations, adding service requests to a reservation, and answering questions concerning your trip.

There are also TTY phones located throughout most airports.

Family Member Airport Escort

A traveler who prefers to have a family member escort him or her to a departure or arrival gate should note the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
  • Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's Security Checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.