Other Services and Information
We are pleased to help safely transport your medication. However, we do not provide medical services or administration of medication.
To help us offer you the best travel experience please remember the following guidelines:
- Medication should always remain with you in your in carry-on baggage; never in checked baggage.
- Our aircraft are not equipped with refrigerators, so please plan accordingly.
- Concerns about transporting medication or medical supplies through a security checkpoint can be verified using the Transportation Security Administration (TSA) standardized security screening procedures at the TSA Web site.
- To prevent interference with the deployment of the onboard emergency oxygen masks, intravenous devices may not be suspended from the aircraft.
- For travelers being transported via stretcher, some aircraft are equipped with an IV clip that can be used once the aircraft has reached cruising altitude.
- The IV clip cannot be used during take-off and landing.
FAA regulations prohibit the use of a customer's personal oxygen equipment during flight unless it falls under our Portable Oxygen Concentrator (POC) guidelines.
Some First Class meals and meals for purchase in the main cabin may contain nuts. Additionally, we cannot prevent customers from bringing peanuts or products containing nuts onboard our flights. Therefore, we are unable to guarantee a nut or allergen-free flight. Attempting to do this would create a false sense of security for passengers with severe allergies. We encourage customers who are allergic to nuts to bring their own food items for travel and consult with their doctor regarding the safety of air travel.
We do not currently fly to any countries that require airlines to treat the passenger cabin with insecticides but we recognize that you may be connecting to/from one of our many partners internationally that do fly to these countries. If you would like more information, please refer to the Department of Transportation website that has more information on this topic and what airlines and countries require the use of insecticides.
Customers Who Do Not Speak English
At Alaska Airlines, we do not offer translation services. However, we do provide escort assistance to individuals who need help to and from the aircraft and transport between gates.
We offer specific seating accommodations for customers with certain types of disabilities. You may be entitled to special seating if you meet one of the following requirements:
- You use an aisle chair to board the aircraft
- You cannot readily transfer over a fixed aisle armrest
- You are traveling with a safety assistant during the flight
- You are traveling with a service animal
- You have a fused or immobilized leg
- You are using a Portable Oxygen Concentrator (POC)
You must travel with a ticketed safety assistant under the following circumstances:
- You are unable to assist in your own evacuation from the aircraft in the event of an emergency.
- You cannot respond to crew member safety instructions.
- You have both severe hearing and vision impairments and cannot establish communication with crew members that is adequate to permit understanding of the safety briefing.
If it is determined that you must travel with a safety assistant, and you are unable to provide one, we may have to deny travel.
Please notify Reservations at least 48 hours in advance if you will be traveling with a safety assistant, so we can provide adjacent seats on the aircraft.
Alaska Airlines, our aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services)
for special seating accommodations.