Questions and Concerns
At Alaska Airlines we are dedicated to providing convenient and comfortable service for all our passengers. We strongly believe that our services and aircraft should be accessible to all individuals with disabilities.
If you have concerns regarding discrimination, accommodations, or services for any passengers with disabilities we would like you to report them. We are accountable for passengers traveling on Alaska Airlines, Horizon Air, PenAir between Anchorage and Dutch Harbor, and SkyWest Flight Series 3440-3499. Please report your concerns to an Airport Customer Service Agent and request to speak with a Complaints Resolution Official (CRO).
Our CROs have been specially trained in sensitivity and awareness, as well as applicable Federal Aviation Administration (FAA), Department of Transportation (DOT), and Air Carrier Access Act (ACAA) regulations. They will be happy to respond to your concerns. Our CROs are available during operating hours at all airport locations.
If you are not at the airport, please contact Alaska Airlines Reservations or Customer Care for assistance.
Transportation Security Administration (TSA)
The TSA has launched TSA Cares, a toll-free helpline to provide information and assistance to passengers with disabilities and medical conditions and their families before they fly.
You may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
The hours of operation for the TSA Cares helpline are Monday through Friday 9:00 a.m. - 9:00 p.m. EST, excluding federal holidays. After hours, you can find information about traveling with disabilities and medical needs on TSA's website at: http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions
Department of Transportation (DOT)
Download the Department of Transportation (DOT) regulations on
Non-Discrimination on the Basis of Disability in Air Travel in PDF format (733K).
To receive a copy by mail: call the Toll-Free Hotline for Air Travelers with Disabilities at
1-800-778-4838 (voice) or 1-800-455-9880 (TTY), or the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY), or send a written request to the mailing address listed below.
Sharing Your Feedback
We welcome the opportunity to directly address your feedback, however, you may also contact the U.S. Department of Transportation, Aviation Consumer Protection as follows:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave S.E.
Washington, DC 20590