Accessible Travel Services

Assistance for the Visually Impaired

We are pleased to offer assistance to travelers who are blind or have low vision.

It is often difficult for us to identify travelers who may have difficulty reading instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service, both on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.

To help us offer you the best travel experience please:

  • Make reservations as early as possible. The service(s) can be requested online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements — at check-in, in the boarding area, and on the aircraft.
Available Services
Additional Blind and Low Vision Resources
Seating Accommodations
Family Member Airport Escort

Available Services

At the Airport

We are available to provide assistance to and from the gate, on and off of our aircraft, and between connecting flights.

So that we can plan accordingly, please tell your Customer Service Agent about all of your needs when you arrive at the airport, including transfer assistance and/or deplaning at a connecting/arrival point.

Unfortunately, it is not possible for us to wait with you or provide ground transportation. If you need assistance beyond what we can offer, we recommend traveling with a ticketed safety assistant.

Inflight

Services provided:

  • Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food
  • Assistance to/from the lavatory

Please note, we are unable to provide:

  • Medical services or administration of medication
  • Assistance with eating
  • Assistance within the lavatory

Additional Blind and Low Vision Resources

In addition to this information page, and the ability to request blind or low vision assistance online, each Alaska Airlines aircraft has emergency evacuation Braille cards. A Flight Attendant will provide the traveler with the Braille card.

Seating Accommodations

We offer specific seating accommodations for customers with certain types of disabilities. Customers who are entitled to special seating include:

  • Travelers who use an aisle chair to board the aircraft
  • Travelers who cannot readily transfer over a fixed aisle armrest
  • A person traveling with a safety assistant who will be assisting that individual during the flight
  • A person traveling with a service animal
  • A traveler with a fused or immobilized leg
  • A traveler using onboard medical oxygen
  • A traveler using a Portable Oxygen Concentrator (POC)

Alaska Airlines aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Reservations at 1-800-ALASKAAIR (1-800-252-7522) for special seating accommodations.

Family Member Airport Escort

If you prefer to have a family member escort you to and from your departure/arrival gate, please remember the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
  • Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's Security Checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.