Accessible Travel Services

Blind and Low Vision Assistance

We're pleased to provide assistance for our travelers who are blind or have low vision, and/or are deaf or hard of hearing.

To receive the optimal experience as a traveler, it is recommended that you:

  • Make reservations as early as possible. The service(s) can be requested online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements – at check-in, in the boarding area, and on the aircraft.
Available Services
Additional Blind and Low Vision Resources
Seating Accommodations
Family Member Airport Escort

Available Services

At the Airport

Service is provided to and from the gate, on and off the aircraft, and between connecting flights.

Please inform the Customer Service Agent upon arrival at the airport of all required services, including transfer assistance and/or deplaning at a connecting/arrival point.

Please note: Customer Service Agents cannot wait with a traveler or provide help with ground transportation. If additional escort assistance is required, we recommend that our customers consider traveling with a ticketed safety assistant.

Inflight

Many times it is difficult to identify a traveler who may have difficulty seeing instructions. It is recommended that a traveler contact an agent at the gate and a flight attendant onboard the aircraft to self-disclose. This will allow our employees to give you the best possible customer service both on the ground and in the air. If we are informed, we will gladly work with a traveler to establish an effective means of communication.

Services provided:

  • Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food
  • Assistance to/from the restroom

Please note, we are unable to provide:

  • Medical services or administration of medication
  • Assistance with eating
  • Assistance within the restroom

Additional Blind and Low Vision Resources

In addition to this information page, and the ability to request blind or low vision assistance online, each Alaska Airlines aircraft has emergency evacuation Braille cards. A Flight Attendant will provide the traveler with the Braille card.

Seating Accommodations

We offer specific seating accommodations for customers with certain types of disabilities. Customers who are entitled to special seating include:

  • Travelers who use an aisle chair to board the aircraft
  • Travelers who cannot readily transfer over a fixed aisle armrest
  • A person traveling with a safety assistant who will be assisting that individual during the flight
  • A person traveling with a service animal
  • A traveler with a fused or immobilized leg
  • A traveler using onboard medical oxygen
  • A traveler using a Portable Oxygen Concentrator (POC)

Alaska Airlines aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Reservations at 1-800-ALASKAAIR (1-800-252-7522) for special seating accommodations.

Family Member Airport Escort

A traveler who prefers to have a family member escort him or her to a departure or arrival gate should note the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a Security Pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a Security Pass.
  • Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's Security Checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.