Our Baggage Guarantee
We know that instead of waiting at baggage claim you'd rather be out enjoying your destination, or settling in back at home. That's why we are committed to getting you on your way faster, and we've been making that commitment for years.
Since 2010 we have put a guarantee behind our baggage delivery. If your bags are not at baggage claim within 20 minutes of your plane’s arrival at the gate, we’ll offer you a $25 Discount Code for use on a future Alaska Airlines flight, or 2,500 Alaska Airlines Mileage Plan™ Bonus Miles.
In the rare instance that we don't meet our 20 minute guarantee, just get ahold of us within 2 hours of your flight's arrival for your discount code or Miles. You can reach out to us on Twitter @alaskaair, call our customer service center at 1-800-654-5669, or simply come and speak with one of our Customer Service Agents at the airport.
Terms and Conditions:
- Baggage Service Guarantee is valid on flights operated by Alaska Airlines (flights 001 - 999), Horizon Air (flights 2000 - 2999), and SkyWest (flights 3420-3499), with the exception of flights arriving from Mexico, and flights between Anchorage and Dutch Harbor.
- Offer is not valid for checked items delivered to the oddsize/oversize baggage claim area (e.g. checked pets, golf clubs, skis, surfboards, assistive devices, firearms).
- Offer is not valid for non-revenue space available travelers, including Alaska Airlines employees and dependents, Guest Pass travelers and employees of other airlines traveling on industry discounted tickets.
- Alaska Airlines reserves the right to suspend the Baggage Service Guarantee in the event of airport baggage system malfunction, severe weather, or other conditions out of the airlines' control that prohibit timely baggage delivery.
- One Baggage Service Guarantee voucher per qualified passenger, for one or more checked bags.
- Baggage Service Guarantee voucher must be redeemed at alaskaair.com by the date provided on the voucher.
- Baggage Service Guarantee vouchers are transferable but may not be redeemed for cash, bartered, or sold.
- If you elect to redeem your Baggage Service Guarantee voucher for Mileage Plan™ Miles, your miles will post to your Mileage Plan™ account within 3 days.
- $25 Discount Code must be applied at alaskaair.com toward purchase of a ticket on Alaska Airlines by the date provided within the terms and conditions printed on the voucher. Not redeemable at ticket counters or through travel agent.
- Additional terms & conditions apply if you elect to redeem your Baggage Service Guarantee voucher for a Discount Code. Please visit our About Discount Codes page at alaskaair.com for additional information.