What is Self Tag?
Self Tag is a new program that allows passengers to tag their own luggage. We currently offer Self Tag kiosks in the Seattle, San Antonio, Portland, Anchorage, Minneapolis and San Diego airports. In select markets, we also offer a new Self Tag program in Web Check-In.
Who is eligible for Self Tag in Web Check-In?
Passengers departing Seattle on one of our nonstop or direct flights to Hawaii will be offered the option to use Self Tag during Web Check-In.
How do I get my Self Tag holder?
Self Tag holders for your printed baggage tags will be available at the Bag Drop areas at the airport.
Will I be able to use Self Tag Online when departing from Hawaii?
Currently, we are only testing Self Tag Online for departures from Seattle. We are partnering with the TSA to closely monitor this program. Our goal is to work with the TSA to continue the program and expand to most of our route system next year. Please keep your Self Tag holder for future travel!
How long will the Self Tag holder last?
We anticipate that the Self Tag holder is durable enough for approximately 10 flights. If yours begins to wear out, please pick up a replacement at the Bag Drop area or Board Room in Seattle.
Am I required to use Self Tag Online? What if I don't have a printer?
Printing your bag tags during web check-in is optional. Although we find many of our customers prefer to use our self-service check-in and bag check options to expedite their time through the airport, we still offer our agent assistance option. Our customer service agents will be happy to assist you with all of your check-in needs.
What do I do when I get to the airport?
Look for the Bag Drop sign. Our customer service agent will weigh your bags and verify your photo ID. That's it – you'll be at your gate faster than ever.
Do I have to use the Bag Drop? What If I need to see an agent in another line?
We anticipate that the Bag Drop will be the fastest way to go, but if you are using our First Class Check-In area, or need to see an agent for any other reason, we will collect your self-tagged bags at any of our staffed check-in points.
I tried to print my bag tags but my printer ran out of ink. Can I reprint my bag tags?
Yes, you can reprint your bag tags just like your boarding passes. Simply begin the Check-In process again, and you will be able to re-print your bag tag(s). You will not be charged a second time for your bags.
I printed out my bag tags but left them at home. Am I going to be charged again when I drop off my bags?
No, when you get to the airport the agent will print a new tag for you and cancel the tag you printed at home.
I printed and paid for more bags than I need. What do I do?
Our customer service agent at the airport will refund the fees paid for any unused bag tags.
I want to give feedback about this program. Who can I contact?
We welcome your feedback on this exciting new feature! Please direct your questions or comments at any time to web.bag.tag@alaskaair.com.
