Travel Advisories

Los Cabos Airport Closure

Los Cabos International Airport is closed after sustaining significant damage from Hurricane Odile. Alaska Airlines is closely monitoring the situation in Los Cabos and is making in-bound flight decisions on a daily basis. We will share any new information as soon as it becomes available on the Alaska Airlines blog.

For customers who are in Los Cabos, Alaska Airlines has additional aircraft and crews standing by to bring our customers home as soon as it’s safe for the airport to reopen. As soon as we’re able, we will work quickly to rebook customers, at no extra charge, on return flights home. Alaska Airlines will have a dedicated team proactively contacting customers to rebook their new flight to or from Los Cabos.

We realize our customers may wish to reschedule their travel plans based on the impacts of this storm, so we are offering the following exception for passengers who prefer to postpone or cancel their Los Cabos plans:

Event Travel To/From Tickets Purchased On/Before Travel Dates Exception Policy
Hurricane Odile Los Cabos, Mexico (SJD) September 14, 2014 September 14 - October 15, 2014 Change fees and difference in fare waived if new travel is booked in same cabin to Los Cabos, Puerto Vallarta, Mazatlan, Manzanillo, or Ixtapa-Zihuatanejo and completed on or before November 20, 2014. Tickets must be exchanged or refunded by November 20, 2014.

Additional Information

  • Passengers with tickets scheduled for travel on the affected dates may request a full refund with no fee.
  • Unaccompanied Minors will not be accepted on flights to Los Cabos.
  • Pets shipped via Alaska Air Cargo will not be accepted on flights to Los Cabos.
  • Pets traveling with their passenger will be accepted.
  • Hotel/Food/Ground Transportation amenities will not be provided by Alaska Airlines.

What to Do

As always, we advise you to check your flight status before departure. If your flight has been affected, you may rebook your flight, apply for a refund or call Alaska Airlines Reservations at 1-800-252-7522 (if calling from within Mexico, call 001-800-252-7522).

Sign up for Trip Alerts or Flight Status Alerts and we'll notify you of any last minute delays, cancellations, or gate changes on your flights by email or text message.



Tropical Storm Polo Advisory

Tropical Storm Polo is off the west coast of Mexico south of Ixtapa/Zihuatenejo. It is expected to become a Hurricane late Wednesday. Alaska Airlines is closely monitoring the situation and will share any new information as soon as it becomes available.

We realize our customers may wish to reschedule their travel plans based on the impacts of this storm, so we are offering the following exception for passengers who prefer to postpone or cancel their plans:

Event Travel To/From Tickets Purchased On/Before Travel Dates Exception Policy
Tropical Storm Polo Ixtapa (ZIH)
Loreto (LTO)
Manzanillo (ZLO)
Puerto Vallarta (PVR)
September 17, 2014 September 17 - September 22, 2014 Change fees and difference in fare waived if new travel is booked in same cabin to Ixtapa (ZIH), Loreto (LTO), Manzanillo (ZLO), or Puerto Vallarta (PVR) and completed on or before October 6, 2014. Tickets must be exchanged or refunded by October 6, 2014.

Additional Information

  • Passengers with tickets scheduled for travel on the affected dates may request a full refund with no fee.
  • Unaccompanied Minors will not be accepted on flights to Ixtapa (ZIH), Loreto (LTO), Manzanillo (ZLO), or Puerto Vallarta (PVR).
  • Pets shipped via Alaska Air Cargo will not be accepted on flights to Ixtapa (ZIH), Loreto (LTO), Manzanillo (ZLO), or Puerto Vallarta (PVR).
  • Pets traveling with their passenger will be accepted.
  • Hotel/Food/Ground Transportation amenities will not be provided by Alaska Airlines.

What to Do

As always, we advise you to check your flight status before departure. If your flight has been affected, you may rebook your flight, apply for a refund or call Alaska Airlines Reservations at 1-800-252-7522 (if calling from within Mexico, call 001-800-252-7522).

Sign up for Trip Alerts or Flight Status Alerts and we'll notify you of any last minute delays, cancellations, or gate changes on your flights by email or text message.



Regional Advisories

San Francisco (SFO) Airport Terminal Change: Alaska Airlines has relocated to the International Terminal, Boarding Area A while Terminal 1 is remodeled. All flights, both domestic and international, will board out of concourse A. Alaska is relocating to make way for a complete rebuild of Boarding Area B and a new 24-gate facility planned for 2020. Once open, Alaska will move back into the remodeled terminal.

Travel from Canada: Passengers are experiencing longer than normal wait times at security checkpoints when departing from Canada. We recommend the following to help expedite the process through security lines and US Border Protection in Calgary (YYC), Edmonton (YEG), and Vancouver (YVR).

  • Arrive at the airport for check-in at least 2 hours prior to scheduled departure at Calgary (YYC), Edmonton (YEG), and Vancouver (YVR) airports.
  • Make sure you have your boarding pass and passport ready to present for verification at the security checkpoint and US Customs.
  • Know what items are prohibited to take through the checkpoint, you can check prohibited items at catsa.gc.ca/whatcanIbring.
  • Please visit our preferred provider, TravelDoc, to determine the documentation and visa requirements of your chosen destination.

Summer Pet Travel: For the safety and comfort of your pet, Alaska Airlines may limit or embargo pet travel during extreme heat. Please check our Travel with Pets page for current pet embargoes.

Denver (DEN) Airport: Due to construction, the airport has temporary detours in and around the airport. Learn more about this project.