Policies

Baggage Service Guarantee



Get Your Bags in 20 Minutes Guaranteed

At Alaska Airlines, we understand how important time is to you. That's why we're the first major U.S. airline with a Baggage Service Guarantee.

If your baggage is not at baggage claim within 20 minutes of your plane parking at the gate, you're entitled to a $25 Discount Code for use on a future Alaska Airlines flight or 2,500 Alaska Airlines Mileage Plan™ Bonus Miles.

If we don't meet our 20 minute guarantee, simply see an Alaska Airlines Customer Service Agent within 2 hours of your flight's arrival for your voucher.

Terms and Conditions

  • Baggage Service Guarantee is valid on flights operated by Alaska Airlines (flights 001 - 999), Horizon Air (flights 2000 - 2999), and SkyWest (flights 3440-3499), with the exception of flights arriving from Mexico, and flights between Anchorage and Dutch Harbor.
  • Offer is not valid for checked items delivered to the oddsize/oversize baggage claim area (e.g. checked pets, golf clubs, skis, surfboards, assistive devices, firearms).
  • Offer is not valid for non-revenue space available travelers, including Alaska Airlines employees and dependents, Guest Pass travelers and employees of other airlines traveling on industry discounted tickets.
  • Alaska Airlines reserves the right to suspend the Baggage Service Guarantee in the event of airport baggage system malfunction, severe weather, or other conditions out of the airlines' control that prohibit timely baggage delivery.
  • One Baggage Service Guarantee voucher per qualified passenger, for one or more checked bags.
  • Baggage Service Guarantee voucher must be redeemed at alaskaair.com by the date provided on the voucher.
  • Baggage Service Guarantee vouchers are transferable but may not be redeemed for cash, bartered, or sold.
  • If you elect to redeem your Baggage Service Guarantee voucher for Mileage Plan™ Miles, your miles will post to your Mileage Plan™ account within 3 days.
  • $25 Discount Code must be applied at alaskaair.com toward purchase of a ticket on Alaska Airlines by the date provided within the terms and conditions printed on the voucher. Not redeemable at ticket counters or through travel agent.
  • Additional terms & conditions apply if you elect to redeem your Baggage Service Guarantee voucher for a Discount Code. Please visit our About Discount Codes page at alaskaair.com for additional information.