You are now signed out.Sign back in

Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".

View the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Airport accessibility Developmental and intellectual disabilities Hearing Mobility Oxygen and respiratory devices Seating Service animals Vision Other accessible services Website accessibility statement TSA Cares program Canadian Accessibility Plan Questions and concerns

Medical portable electronic devices (MPEDs)

We no longer require advance notice to use MPEDS such as a personal ventilator, respirator, or CPAP machine while onboard.

Approved devices

Your POC may be identified by the manufacturer using part numbers, model numbers or kit numbers. Your POC may have been sold individually or in a kit. The kit part numbers may be different than the actual POC name and model number that is included in the kit.

At Alaska, we identify the name and model of the actual POC that has been approved by the FAA. Please use the identification from the label attached directly to the POC when identifying if your POC is approved for use in flight.

We accept the following oxygen concentrating devices on domestic and international flights:

  • AirSep models
    • Focus
    • Freestyle
    • Freestyle 5
    • Lifestyle
  • Delphi RS-00400
  • DeVilbiss Healthcare iGo
  • Inogen models
    • One
    • One G2
    • One G3
  • Inova Labs models (Also known as International Biophysics)
    • LifeChoice
    • LifeChoice Activox
  • Invacare Corporation models
    • SOLO 2
    • XPO2
  • Oxlife Independence Oxygen Concentrator
  • Oxus RS-00400
  • Precision Medical EasyPulse
  • Respironics models
    • EverGo
    • SimplyGo
  • SeQual models
    • Eclipse
    • eQuinox (Model 4000)
    • Oxywell (Model 4000)
    • SAROS
      • Must be seated in window seats only for use inflight on 737 and Airbus aircraft.
  • VBOX Trooper

You may use a POC not listed above, provided it has a permanent label with a statement printed in red lettering indicating it has met the FAA criteria.

Example messaging: "The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft"

Other POC brands and models may be carried in the cabin if they meet the carry-on size and weight requirements with the batteries removed.

The batteries must be properly packaged in the original packaging or insulating the terminal(s) e.g., by taping over the exposed terminals or placing each battery in separate plastic bag or protective pouch. Every attempt should be made to pack the batteries so they cannot move around.

 Guidelines

Portable oxygen concentrators may be used on Alaska Airlines flight numbers 001-1999, 2000-2999 and 3300-3499 only. For service on any codeshare or subcontractor flights, please contact the operating carrier directly.

While it is not necessary to provide advance notice that you will be using a POC, we strongly recommend 48 hours advance notice. Letting us know in advance will generally result in a smoother trip. Once your travel plans are confirmed, please call our dedicated accessible services line at 1-800-503-0101 so we may document that you will be using your approved POC during your flight.

You are required to provide (rented or owned) an approved POC, and know how to use it. We do not provide this equipment or provide instruction for its use.

You must check with a Customer Service Agent to have your approved POC verified. The Customer Service Agent will verify the POC model, phases of flight (taxi, take off, cruise, landing) during which the customer intends to use the device, the number and packaging of batteries.

You must bring an ample supply of fully charged batteries to power your POC for no less than 150% of the duration of the flight and ground connection time for unanticipated delays which is based on the scheduled flight time and factors such as weather conditions, traffic delays, and any other conditions that may delay travel. Electrical power ports may be available on some flights but must not be depended upon to power the device, and they are not a substitute for fully charged batteries.

You must ensure that all extra batteries are properly protected from short-circuiting by having recessed battery terminals covered/protected or by packaging the batteries so they do not contact metal objects, including the terminals of other batteries. All extra batteries must be carried on in the passenger cabin, and must not be inside of checked luggage in compliance with FAA Safety Regulations.

For questions regarding POC usage, please call our dedicated accessible services line at 1-800-503-0101 for assistance.

 Onboard usage

You may use an FAA-approved POC during all phases of travel including taxi, take-off, and landing as long as it remains stowed under seat in front of you according to FAA Safety Regulations. Your POC should be positioned to allow you to monitor the POC’s warning features. As a result, most guests using POCs may not be seated in a bulkhead seat. A guest using a POC may not occupy an emergency exit seat per FAA Safety Regulations.

You must carry an ample supply of fully charged batteries to power the POC for no less than 150% of the duration of the flight and ground connection time for unanticipated delays. Spare batteries must be properly protected from short circuiting by protecting the battery terminals from contacting metal objects. Electrical power outlets may be available on some flights, must not be depended upon to power the device, and are not a substitute for fully charged batteries.