Reservations
If you prefer assistance in booking, please call 1-800-468-2248
and one of our travel experts will be happy to help you. Contact Alaska Airlines Vacations Monday through Friday, 7:30 a.m. - 5:30 p.m. Pacific Time.
Conditions of Travel
Alaska Airlines offers hotel only vacation packages and complete vacation packages, which include air travel on Alaska Airlines/Horizon Air. Minimum stay in conjunction with the package is 3 days/2 nights, including day of travel. Some hotels have additional minimum night stays. Reservations are subject to hotel availability and blackout dates. Vacation packages to the State of Alaska are offered in conjunction with our partners and are not covered by these terms and conditions.
Deposits
For reservations made in the call center, a deposit of $100 (USD) per person plus the amount of any non-refundable show tickets purchased is due within seven days of booking or reservation is subject to cancellation without notice. Reservations will cancel by 3:00 p.m. Pacific Time on the seventh day if no payment is made. Some airfares, hotels and features may require full payment at the time of deposit. Vacation Protection Plan, if purchased, is also due at time of deposit.
Payments
For reservations made in the call center, full payment (USD) is required no later than 3:00 p.m. Pacific Time, 30 days prior to departure or the reservation is subject to cancellation without notice. Reservations made 30 days or less prior to departure must be paid in full at the time of booking. Non-refundable room categories and show tickets require full payment at the time of booking. If booking directly at alaskaair.com, note that full payment is always due at the time of booking.
All major credit cards are accepted. Payments made by MCO or check within 21 days of travel must be received within 24 hours. A $25 service fee will be charged for all NSF checks.
Send all checks and MCO payments via US mail to:
Alaska Airline, Inc. - Vacation Dept.
P. O. Box 742395
Los Angeles, CA 90074-2359
FEDEX & Courier address for payments and coupons:
Bank of America Lockbox Services #5195
P.O. Box 742395
CA9-705-01-03
1000 W Temple St
Los Angeles, CA 90012
The Canadian equivalent quoted at time of booking is guaranteed if paid in full by MCO or check within seven days of booking. A $25 fee will be charged for all NSF checks.
Documents
Alaska Airlines Vacations will send travel documents for your vacation via email after final payment has been made. Late payment may cause reservations to be canceled without notice.
Features
Additional information regarding features will be included in your final tour documentation. Some features may require you to present a voucher. A link to the voucher will be provided with our E-Travel Documents. Refer to your E-Travel Document for transfer information specific to your Vacation package. Some features may have additional cancellation/change fees or may be non refundable.
Late Reservations
In order to offer the best possible service in confirming your hotel and air arrangements, Alaska Airlines Vacations must have three business days' advance notice prior to departure in order to process a reservation request.
Changes
Changes to your vacation package can be made by calling 1-800-468-2248
. The following fees will apply.
Once deposit is paid, a fee of $25 (USD) per reservation will be assessed for changes to the reservation. Within 30 days of travel a $150 (USD) per reservation fee applies to any change.
Changes to non-refundable options will be charged the amount of the originally booked hotel as well as the change fees listed above. If adding a new hotel or room type, that cost will be added to the package price.
A change to all names on the reservation is considered a complete cancel. Some hotels may consider a name change a cancellation, which may result in the loss of the room originally booked and/or an increase in your package price.
Any changes to names, ages, number of passengers or itinerary is subject to availability and prices at the time of the change which could result in an add collect in addition to the change fee.
Cancellations / Refunds
For complete cancellations a $200.00 (USD) (15% of the reservation for Las Vegas) per reservation cancellation fee applies once deposit or full payment has been paid. Complete cancellations 30-15 days prior to departure will be charged 25% (USD) of the reservation. Complete cancellations within 14 days of travel are 100% nonrefundable. Unused services are not refundable. Completely unused tour vouchers, due to cancellation, are subject to the applicable cancellation fees. Refunds must be requested within 60 days following cancellation of the Alaska Airlines Vacations package. Allow six to eight weeks for refund processing. Some suppliers' cancellation policies may be more restrictive, in which case those would be in addition to Alaska Airlines Vacations cancellation policies. You may avoid cancellation fees by purchasing the Vacation Protection Plan at the time of your original purchase. Vacation Protection Plan only applies to complete package cancellations, not just the cost of the certain items.
No Show
Failure to use any service will be subject to a 100% cancellation fee and cancellation of down-line air space.
Rates
All rates are per person, based on double occupancy and are in U.S. dollars. All rates are subject to change without notice, including but not limited to increases in taxes, government-imposed fees, surcharges, or airfare and hotel prices. Alaska Airlines Vacations reserves the right to re-invoice your reservation should an error be made in computing your package price.
Baggage
View Checked Baggage for important information on baggage restrictions and fees.
Hotels
Hotel rooms included in Alaska Airlines Vacation packages are on a standard room run-of-house basis (unless otherwise specified) with size and location at the hotel management's discretion. Special requests; e.g., bed types, location, rollaway, cribs, etc., are on request and subject to availability and are not guaranteed. Additional fees may apply to requests. For bookings in Las Vegas - a person must be at least 21 years of age to check into a room by themselves.
Alaska Airlines Vacations reserves the right to substitute hotels if necessary.
Some hotels charge an energy surcharge. This will be added to your bill upon check-out.
Check-In and Check-Out Times
Check-in time is normally 3:00 p.m. - 4:00 p.m. However, most hotels will be happy to check your luggage if you arrive earlier. Check-out time is normally 11:00 a.m.
Car Rentals
Car rental prices shown are for a 24-hour period for each day purchased. Each 24-hour period commences at the time the car is picked up. Weekly rates require a minimum rental, otherwise daily rates apply. Car rentals include unlimited mileage and drop off fees may apply to one-way rentals. Fuel, tax, additional drivers and optional coverage and infant seats are not included and are payable directly to the car rental agency. Call Alaska Airlines Vacations for details.
A credit card (or cash deposit on domestic packages) will be required at the time of rental for any charges not included in the prepaid voucher; e.g., fuel, tax, additional drivers, optional coverage's or infant seats. Infant seats are available at domestic locations only, on request only and not guaranteed. Avis does not accept debit cards. Renters must be 21 years of age and possess a valid driver's license. A surcharge may apply for renters under the age of 25. Additional drivers must be 25 years of age and an additional driver fee may apply. Advanced reservations are required and availability is limited.
Airport Transfers
Additional information regarding airport transfers will be included in your final tour documentation. Refer to your E-Travel Document for transfer information specific to your Vacation package.
Responsibility
Alaska Airlines shall not be liable for any inconvenience, loss, damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the act or omissions of any person or company performing or rendering services, other than carriage by air. The services described online, other than carriage by air furnished by Alaska Airlines, are furnished by independent contractors who are not servants or joint ventures with Alaska Airlines.
Documentation for International Travel
All persons crossing an international border are required by the country of entry to produce evidence of citizenship. Passports are required for travel to/from Mexico or Canada.
Children's Advisory
Alaska Airlines no longer requires a letter of consent for minors traveling without both legal guardians, although it is recommended. Mexico immigration reserves the right to detain or deny boarding without a letter of consent.
Current and detailed information may be obtained by calling the Alaska Airlines International Desk at 1-800-308-0101 or view International Travel Documentation online.
Contact Information
For questions or additional information regarding your Alaska Airlines Vacations package, contact us at 1-800-468-2248
.
Travel Agents
Some components of your package may be non-refundable at the time of booking. Please check individual components for any additional fees that may apply. Travel agents will receive a debit memo for applicable fees if payment has not been received by Alaska Airlines.
