Customer Service Commitment

Our Commitment to You

The employees of Alaska Airlines and Horizon Air thank you for being our guest. Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service that we are known for. This section of our web site outlines some of the ways we intend to meet this commitment every day.

Sincerely,
The Employees of
Alaska Airlines and Horizon Air

You can download a .pdf (851k) of the Customer Service Commitment or view pages online below.

We will ...

Offer You Our Lowest Fare Guarantee Your Fare for 24 Hours Process Your Refund Request Quickly Provide Clean and Comfortable Aircraft Care About Your Special Needs Offer You Choices During Your Delay Care For You During a Delay

Ensure Your Comfort During an Extended Delay Handle Overbooked Flights Consistently Return Your Checked Luggage Promptly Give You the Most Value for Your Miles Help You See the World Listen to What You Have to Say