Baggage Services
Despite our best efforts, upon occasion, baggage will be delayed or damaged. Our priority now is reuniting you with your baggage or reviewing your claim.
What to do first
We ask that you report any irregularity concerning baggage to the Alaska Airlines/Horizon Air Baggage Service Office at your arrival airport. All reports should be made in-person and within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.
Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.
If you did not file a report at the airport
If you did not file a report at the airport, you will need to call the Alaska Airlines/Horizon Air Baggage Service Office at your arrival airport.
If your bag has not been found after 5 days
Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival, and your bag has not been found after 5 days, please call our Central Baggage Service office.
Checking the status of your claim
If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office is handling your claim. If you wish to check the status of your claim, please contact the Central Baggage Service office.
Telephone:
Alaska Airlines/Horizon Air Airport Baggage Service OfficesCentral Baggage Service: 1-877-815-8253
8:00 a.m. - 4:00 p.m. (PT), Monday-Friday
E-mail:
Address:
Central Baggage Service / Baggage Claims
P.O. Box 68900 - SEALZ
Seattle, WA 98168
FAX:
206-392-6502
