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Home Alaska and Hawaiian FAQ Questions about Hawaiian Airlines joining Alaska Airlines?
We've got answers.
From questions about booking and day-of-travel experiences to loyalty status benefits and transfers, we're ready to help you navigate these topics with ease.

Reservations

Making a new booking

Where should I book a ticket for a Hawaiian Airlines flight?

We're excited to announce that you can now book select Hawaiian Airlines flights on AlaskaAir.com. As always, you can still book Hawaiian Airlines flights on HawaiianAirlines.com.

Where should I book a ticket for a Alaska Airlines flight?

We're excited to announce that you can now book select Alaska Airlines flights on HawaiianAirlines.com. As always, you can still book Alaska Airlines flights on AlaskaAir.com.

Changing bookings

How do I change a flight I booked?

Each airline offers live customer assistance to quickly manage your request. Here's what you need to know:

If you booked your ticket on HawaiianAirlines.com, please visit HawaiianAirlines.com. You may find additional assistance via the Hawaiian Airlines Help Center located at the top of the home page.

If you booked your ticket on AlaskaAir.com, please visit AlaskaAir.com. You may find additional assistance via the Alaska Airlines Help Center located at the top of the home page.

Airports

Checking in

How do I know which airline is operating my flight?

To quickly find the operating carrier of your flight, simply pull up your reservation on AlaskaAir.com or HawaiianAirlines.com. Your operating carrier will be listed alongside or beneath your flight number.

Can I check in online?

Yes. Simply visit the website or app of the operating carrier for your first flight.

What app do I use for my trip?

For both airlines, the app for each airline is the easiest way to access your most up-to-date flight information. Please remember to use the app associated with the airline operating your first flight, regardless of where you purchased your ticket.

Which airline's baggage fee apply to my trip?

If you bought your tickets from Alaska Airlines, Alaska's bag fees apply. If you bought your tickets from Hawaiian Airlines, then Hawaiian's bag fees apply. If you booked roundtrip flights, the same bag fees will apply full itinerary.

Where do I check in at the airport?

To ensure a seamless travel experience, please check in with the operating carrier of your flight. For example:

If you're flying Hawaiian Airlines, check in through the Hawaiian Airlines website, app or counter.

If you're flying Alaska Airlines, check in through the Alaska Airlines website, app or counter.

We have begun the process to co-locate Hawaiian Airlines and Alaska Airlines lobbies, please refer to your check in emails for the most up to date information.

Gates

Will Alaska Airlines and Hawaiian Airlines gates be in the same location?

We have begun the process to co-locate Hawaiian Airlines and Alaska Airlines gates, please follow the signs in the airport to quickly find the appropriate check-in and gate areas.

Who will assist me at the airport with my flights?

No matter what airline you're flying, you can expect friendly, on-the-ground care.

If you have a question about a flight operated by Alaska, please see an Alaska Airlines agent. If you have a question about a flight operated by Hawaiian, please see a Hawaiian Airlines agent.

Baggage

Where do I pick up my bags from my flight?

For a quick bag pickup, here's what you need to know:

For Alaska Airlines-only flights, go to the Alaska Airlines Baggage Claim Carousels.

For Hawaiian Airlines-only flights, go to the Hawaiian Airlines Baggage Claim Carousels.

For Connecting flights ending with Alaska, go to the Alaska Airlines Baggage Claim Carousels.

For Connecting flights ending with Hawaiian Airlines, go to the Hawaiian Airlines Baggage Claim Carousels.

We have begun the process to co-locate Hawaiian Airlines and Alaska Airlines baggage service offices, please refer to airport signage and inflight announcements regarding baggage claim information.

If I'm flying Hawaiian Airlines, will I be able to print tags and drop bags at Alaska Airlines and vice versa?

Both airlines make it easy to print your bag tags and drop your bags, but as each airline's travel policies still apply, printing tags and bag drop-off cannot be done across airlines. If you're flying Hawaiian Airlines, you should print bag tags and drop your bags with Hawaiian Airlines and vice versa.

If I'm traveling on Hawaiian Airlines, can I file a baggage claim on Alaska Airlines or vice versa?

Not at this time. If you arrived on a Hawaiian Airlines flight, you should open a claim with Hawaiian Airlines, and vice versa.

Codeshare and co-fleeting

General codeshare and co-fleeting

If I received a schedule change notification, how does that impact my seat selection, and when will I be assigned the correct seat?

For First Class, Business Class, Premium Class, Preferred Plus, or Extra Comfort seating, our Guest Care teams will ensure an equivalent seat - or the closest available equivalent to your original seat - is provided to you on your new flight. For Main Cabin seating, you will be notified of your new seat number as soon as possible.

Will a change in my flight schedule or airline impact my ability to earn miles?

Neither change will impact your ability to earn miles. In fact, not only can you use your Mileage Plan number to earn miles on Alaska and Hawaiian Airlines - along with any oneworld or Alaska global partner - but you can now redeem those miles on both Alaska and Hawaiian, including international routes and itineraries with flights on both airlines. To get started, link your accounts here.

What are the differences between First Class on Alaska Airlines and Hawaiian Airlines?

While you can expect a personal and luxurious First Class experience regardless of whether you're flying Alaska or Hawaiian, the specific First Class amenities do vary across airlines.

To learn more about the First Class experience on Alaska Airlines, click here.

To learn more about the First Class experience on Hawaiian Airlines, click here.

If my flight was changed to another carrier, which airline's baggage fees apply?

As baggage fees can vary depending on the details of your itinerary, here is what you need to know:

If you're flying domestic:
The airline carrier you're flying with will be the airline baggage fees that apply to you, regardless of what airline you purchased the ticket from. This also applies for codeshare itineraries and rare instances where your flight is changed from one airline carrier to another. For example:

If you purchased an Alaska Airlines flight through Hawaiian Airlines or Alaska Airlines, and your flight was changed to a Hawaiian Airlines flight, then Hawaiian Airlines baggage fees would apply.

If you purchased a Hawaiian Airlines flight through Alaska Airlines or Hawaiian Airlines, and your flight was changed to an Alaska Airlines flight, then Alaska Airlines baggage fees would apply.

If you're flying international:
Similar to flying domestic, the airline carrier you're flying with will be the airline baggage fees that apply to you, regardless of what airline you purchased the ticket from. However, if you have a codeshare itinerary (i.e. a trip with flights on two airline carriers), the airline carrier that covers the longest segment of your journey will be the airline baggage fees that apply to you. For example:

If you're flying from Seattle to Honolulu on Alaska Airlines and you connect to a Honolulu to Kaua'i flight on Hawaiian Airlines, then you would pay the Alaska Airlines baggage fees.

If you're flying from Seattle to Honolulu on Alaska Airlines and you connect to a Honolulu to Tokyo flight on Hawaiian Airlines, you would pay the Hawaiian Airlines baggage fees as they represent the greatest segment of your itinerary.

I booked an Alaska Airlines flight using my Alaska Airlines credit card, but my flight was changed to Hawaiian Airlines. Will I still receive my credit card baggage benefits?

Yes, Alaska Airlines Visa Signature® or Alaska Airlines Visa® Business cardholders who purchase airfare with their card and have an open account at the time of travel are eligible to receive one free checked bag for themselves and up to 6 guests traveling on the same reservation on qualifying reservations.

The Free Checked Bag Benefit is only available on flights marketed by Alaska Airlines and Hawaiian Airlines and operated by Alaska Airlines, Hawaiian Airlines, Horizon Air or SkyWest. Flights with oneworld® partners are not eligible for the Free Checked Bag Benefit. If your flight connects to or from another airline, standard baggage fees will apply. For more information visit Free Bag FAQ.

As an elite member, will my baggage benefits apply if my flight was changed to another airline?

If you're a HawaiianMiles elite member, you can match your status into Alaska's Mileage Plan to receive elite benefits when flying on Alaska Airlines. If you don't have an Alaska Mileage Plan membership, sign up for free.

Once you're enrolled in Mileage Plan, link your accounts here to match your statuses, and then simply use your Mileage Plan number on Alaska Airlines bookings to earn elite benefits.

Mileage Plan elite can also now enjoy select elite benefits, including complimentary bags when flying on Hawaiian Airlines and using their Mileage Plan number. A full list of benefits can be accessed here.

If I'm unhappy with the change to another airline or the change in my flight schedule, what are my options?

First, we apologize for any inconvenience this adjustment may cause. If you have any questions regarding your travel options or if this change impacts making a connecting flight, please contact us.

You are entitled to a full refund of any unused flight segments and related fees on your itinerary if you choose not to travel due to this change. Alternatively, you can visit us online to rebook another flight or contact our reservations team via web chat link or live chat text on 82008 for assistance.

If my flight is changed to another airline, am I still eligible for upgrades?

With status matching, you can now have your Mileage Plan and HawaiianMiles statuses matched based on your current status or combined elite-qualifying miles balance (whichever is higher), so you can enjoy select benefits when traveling on either airline and with oneworld® partners. For elite member upgrade eligibility, here is what you need to know:

If you're a Hawaiian Airlines elite member and your flight on Hawaiian was changed to a flight on Alaska, you'll need to change your frequent flyer number on your booking from your HawaiianMiles number to your status-matched Alaska Mileage Plan number in order to be eligible for upgrades to Premium or First Class. To get started, simply link your accounts here.

If you're an Alaska elite member and your flight on Alaska Airlines was changed to a Hawaiian Airlines flight, beginning January 30, 2025 you will be eligible to select preferred seats at booking and Extra Comfort seating at check in. First Class upgrades are not currently available on Hawaiian Airlines flights.

If my flight was changed to another carrier, which airline should I contact if I have questions or issues?

The carrier you originally booked your trip with is still the owner of your booking, and should be contacted for any questions. For example, if you booked a flight on Alaska Airlines that was later changed to a flight on Hawaiian Airlines, you would contact a representative at Alaska Airlines.

For assistance with a flight booked on Alaska Airlines, click here or call 1-800-ALASKAAIR (1-800-252-7522) to speak with a representative.

For assistance with a flight booked on Hawaiian Airlines, click here or call 1-800-367-5320 to speak with a representative.

If my flight was changed to another carrier, which airline should I check in with?

Regardless of the airline with which you booked your initial itinerary, if your flight is changed to another carrier, your check-in and baggage drop (if needed) will be handled by your new operating carrier. For example:

If your flight was changed from Hawaiian Airlines to Alaska Airlines, you would check in with Alaska Airlines to use your smartphone as your boarding pass. If you are checking any bags, please do so with Alaska Airlines.

If your flight was changed from Alaska Airlines to Hawaiian Airlines, you would check in with Hawaiian Airlines to use your smartphone as your boarding pass. If you are checking any bags, please do so with Hawaiian Airlines.

Connecting flights on codeshare itineraries

How do I get my connecting flight boarding pass?

To receive your boarding pass for a connecting flight between Alaska and Hawaiian, please see an agent from the airline operating your flight upon arriving at your connecting airport. They will be happy to assist and provide you with your boarding pass.

How do I find where my connecting flight is?

Finding your connecting flight should not be a hassle. For your most up-to-date gate information, simply check the mobile app associated with the airline operating your flight or check the airport information displays.

How will I be notified of a delay or cancellation of my connecting flight?

To ensure that all guests are notified immediately in the event of a delay or cancellation, both airlines deploy multiple communications. Here's what to know:

If you have the respective Hawaiian Airlines or Alaska Airlines app, you will be notified there.

If you have provided your contact details to the airline, you will also receive email and text notifications.

Lastly, airport and inflight announcements will also be made.

Loyalty

Exciting things are on the horizon. Learn more about what's in store.

General

Will the Alaska Airlines and Hawaiian Airlines brands or names change?

We're excited to announce that we will maintain both beloved brands as we work together to deliver the care that we are both known for, increased benefits, a premium experience and even greater value across both Alaska Airlines and Hawaiian Airlines. While we begin the process of aligning the operations of both airlines, Alaska and Hawaiian will continue to operate as separate airlines with no immediate changes to our day-to-day operations. We will maintain separate websites, reservation systems and loyalty programs until later in the integration process—an extended process that can take up to 18 months.

Will the classes of service remain the same on Hawaiian Airlines and Alaska Airlines-operated flights?

Alaska Airlines and Hawaiian Airlines' classes of service will remain the same. Here are the main differences in each carrier's offerings:

In addition to the Main Cabin, Alaska Airlines also offers First Class and Premium Class service. Premium Class accounts for the seats with extra legroom at the front of the Main Cabin. As a guest in Premium Class, you will also receive priority boarding and complimentary beer, wine and spirits.

Hawaiian Airlines offers Extra Comfort seats, which include extra legroom, priority security screening (select airports), priority boarding and 110V power plugs. Free alcoholic drinks are not included as part of their offering.

Hawaiian Airlines also offers First & Business Classes. On two-aisle aircraft, these classes feature fully flat beds. On Hawaiian Airlines' Boeing 787 aircraft, you'll also have direct access to the aisle, a sliding door and a large HD TV screen.

Who should I contact for compensation related to a delayed or canceled flight?

In the event of a delay or cancellation, the airline that was scheduled to operate the delayed or canceled flight will issue you compensation and/or reimbursement for costs incurred.

Lounge

As an Alaska Lounge member or an Alaska Airlines First Class traveler, do I now get access to Hawaiian Airlines' Clubs?

At this time, Hawaiian Airlines club spaces are exclusively for guests of Hawaiian Airlines only. Please stay tuned as we continue to evaluate what our future Lounge programs look like.

As a Hawaiian Airlines Premier Club member or a Hawaiian Airlines First Class traveler, do I now get access to Alaska Lounges?

As the two programs continue to operate independently, you will need to purchase a day pass for access to the Alaska Lounge. Stay tuned as we continue to evaluate what our future programs will look like.

As an Alaska Lounge Member, can I access the Alaska Lounge while traveling on Hawaiian Airlines?

Yes, you can. We're excited to share that Hawaiian Airlines is now included as an eligible airline partner for Alaska Lounge access purposes.

Huaka'i by Hawaiian

What is Huaka'i by Hawaiian and how can I sign up?

Huaka'i by Hawaiian is our new benefits program, created exclusively for Hawaii residents. Huaka'i refers to a journey with purpose, and offers exclusive travel benefits, including one free checked bag and quarterly fare discounts on Neighbor Island flights, as well as access to monthly network-wide fare deals. Learn more and register now.