Contact us

Have questions? We’re here to help.

Read through our top customer questions, ask Jenn our website virtual assistant, give us a call, or send us your questions and concerns online.

Reservations contact information

Find answers for pre-flight questions or issues, flight reservations and changes, award travel, seat assignments, or First Class upgrades.

1-800-ALASKAAIR (1-800-252-7522)
Hearing and speech impaired (TTY): Dial 711 for relay services
Accessible services: 1-800-503-0101

Group reservations (10 or more): 1-800-445-4435
6:00 a.m. - 6:00 p.m. (PT), Monday-Friday
7:30 a.m. - 6:00 p.m. (PT), Saturday

If you are calling from outside of the United States, please refer to our list of international toll-free numbers .

If you have questions about Mileage Plan, need help using the website, or want to give feedback after your flight, please contact Customer Care .

Customer Care

If you need a receipt for a ticket or fee paid to Alaska Airlines, please visit the request a ticket receipt page for instructions.

Alaska Airlines Customer Care
1-800-654-5669

8:00 a.m. - 5:45 p.m. (PT), Monday-Friday
8:00 a.m. - 4:45 p.m. (PT), Saturday

Hearing & speech impaired (TTY): Dial 711 for relay services

P.O. Box 24948 - SEAGT
Seattle, WA 98124-0948

For answers to pre-flight questions or issues, flight reservations and changes, award travel, seat assignments, or First Class upgrades, please contact reservations .

Hotel and car bookings

Cancel car and hotel reservations booked at alaskaair.com

View or cancel your reservation online

Telephone

Orbitz customer service
1-800-650-2911

Open 24 hours daily

Hearing & speech impaired (TTY): Dial 711 for relay services

To make changes or cancel an Alaska Airlines vacations package,
please contact Alaska Airlines Vacations .

Alaska Airlines Vacations

Find answers for vacation packages, vacation protection plan, or deposits and payment.

Alaska Airlines Vacations
1-800-468-2248

7:30 a.m. - 5:30 p.m. (PT), Monday-Friday

Hearing & speech impaired (TTY): Dial 711 for relay services

For car and hotel bookings that are not part of an Alaska Airlines Vacations package, please contact hotel and car customer service .

Lost baggage

Find answers for delayed or lost baggage, missing items, left on board items, or baggage claims.

What to do first

We ask that you report any irregularity concerning baggage to the  airport baggage service office at your arrival airport. All reports should be made in-person and within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.

Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Read our baggage FAQ

If you did not file a report at the airport

If you did not file a report at the airport, you will need to call the  airport baggage service office at your arrival airport.

If your bag has not been found after 5 days

Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival, and your bag has not been found after 5 days, please contact our Central Baggage Service office at the number listed below.

Checking the status of your claim

If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office is handling your claim. If you wish to check the status of your claim, please contact our Central Baggage Service office at the number listed below.

Email post-flight baggage

Airport baggage service office phone numbers

Central Baggage Service: 1-877-815-8253
7:00 a.m. - 6:45 p.m. (PT), Daily

Hearing & speech impaired (TTY): Dial 711 for relay services

Central baggage service / baggage claims
P.O. Box 68900 - SEALZ
Seattle, WA 98168

Board room / airport lounges

Alaska Airlines Board Room
PO Box 24585
Seattle, WA 98124-0585

boardroom@alaskaair.com

For phone inquiries, please call
Alaska Airlines Customer Care
1-800-654-5669

8:00 a.m. - 5:45 p.m. (PT), Monday-Friday
8:00 a.m. - 4:45 p.m. (PT), Saturday

Cargo

Find answers to Frequently asked questions about Alaska Air Cargo.

Email Alaska Air Cargo

1-800-225-2752
Monday - Friday: 8:00 a.m. - 6:00 p.m. (PT)
Saturday - Sunday: 10:00 a.m. - 5:00 p.m. (PT)

Alaska Airlines - corporate offices

P.O. Box 68900
Seattle, WA 98168
206-433-3200

Horizon Air - corporate offices

P.O. Box 68977
Seattle, WA 98168
206-241-6757

Credit card billing

Email the credit card department about a charge.

A representative from the credit department will respond to you within two business days.

International contact numbers

Please note that these numbers only work from land lines. To make international calls from your mobile, you may need to activate international dialing features. Please contact your cell phone provider for assistance.

Country Departs
Antigua 011-800-25275200
Argentina 00-800-25275200
Australia 0011-800-25275200
Belgium 00-800-25275200
Bermuda 011-800-25275200
Canada 1-800-252-7522
China 00-800-25275200
Colombia 005-800-25275200 (Orbitel)
009-800-25275200 (Telecom Colombia)
Costa Rica 00-800-25275200
Denmark 00-800-25275200
France 00-800-25275200
Germany 00-800-25275200
Hong Kong 001-800-25275200
Hungary 00-800-25275200
Iceland 00-800-252-75200
India 000-800-1001051
Ireland 00-800-25275200
Israel 014-800-25275200 (Bezeq)
013-800-25275200 (Barak)
012-800-25275200 (Golden Lines)
Italy 00-800-25275200
Japan 0061-010-800-25275200 (IDC)
001-010-800-25275200 (KDD)
0041-010-800-25275200 (Japan Telecom)
0033-010-800-25275200 (NTT)
Korea 002-800-25275200 (Dacom)
001-800-25275200 (Korea Telecom)
008-800-25275200 (Onse)
Malaysia 00-800-25275200
Mexico 001-800-252-7522 (Reservations)
001-800-654-5669 (Customer Care)
The Netherlands 00-800-25275200
New Zealand 00-800-25275200
Norway 00-800-25275200
Philipines 00-800-25275200
Portugal 00-800-25275200
Singapore 001-800-25275200
Spain 00-800-25275200
Sweden 00-800-25275200
Switzerland 00-800-25275200
Taiwan 00-800-25275200
Thailand 001-800-25275200
United Kingdom 00-800-25275200
USA / Canada 1-800-ALASKAAIR
(1-800-252-7522)

For assistance from countries not listed: 001-206-244-0751 (Note: This is not a toll-free number)

Traveling abroad? One of our International offices may be able to assist you.