Customer service commitment
We will offer you flexibility within the first 24 hours of booking
Reservations made via alaskaair.com or through one of our reservation call centers or airport locations require immediate purchase. Customers holding immediate-purchase travel will have the flexibility to make one change to wholly unused tickets within 24 hours of original date of purchase without incurring applicable change fees. Any applicable increase in fare still applies. Or if you prefer, you may elect to cancel your immediate-purchase travel itinerary within 24 hours of purchase, we will refund your wholly unused ticket back to the original form of payment.
If you need to purchase your ticket at the airport, our ticket counter agents may be available to assist you during certain hours. See our Airport Guides for more details about the airport closest to you.