Customer service commitment

We will disclose cancellation policies and frequent flyer rules

Cancellation policies

Depending on your fare, there may be a fee to change or cancel your reservation. If a fee does apply, it is $125 (USD) per person, per change, in addition to any difference in fare.

Also, when your new reservation is made, you'll be responsible for a difference in the ticket price. If the ticket price is lower, we'll either offer credit towards future travel or a refund depending on the rules of your ticket.

Frequent flyer rules

To view the conditions of membership for our award-winning Mileage Plan™ frequent flyer program, please visit the Mileage Plan™ section here at